Reviews (3,228)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly drag-and-drop interface that simplifies creating blogs and landing pages without coding skills. They praise the exceptional customer support, noting quick, helpful responses and real-time chat. The app offers extensive customization options, integrates well with Shopify, supports responsive design, and provides educational resources. Continuous updates enhance site aesthetics and functionality, boosting customer engagement and satisfaction.

July 24, 2018

We are only new to this app so working our way through. Seems good so far, but just trying to work out a couple of little things (we are amateurs though!) Would really like to to see the snippet version translate into a template that that can just be selected and auto populate rather than manually select the images etc that are sitting in the shopify store already.

Nps Commercial Furniture
Australia
Almost 5 years using the app
September 21, 2023

The app works really well generally, with lots of great easy-to-use functions. Customer service is excellent - James Power and his technical colleague Matt responded very quickly and professionally to identify and fix a small issue we had. Giving 4 stars because while I like the app and the service Shogun removed the store syncing function from new stores with the Measure plan ($99/month) meaning if we wanted to have this we would need to put our new store on the Advanced plan at $499/month!

Targus Europe
Germany
Over 3 years using the app
Shogun Labs, Inc. replied September 26, 2023

Hi there, Mike! Thanks for taking the time and leave us a review highlighting your experience with Shogun and the support team.

We are glad to hear that Shogun works with respect to your requirements and that James and Matt from the support team were able to help resolve the issue for you.

We also appreciate the feedback about the sync feature. The feature has been a part of the Advanced plan for some time now, but your feedback definitely helps the team to make informed decisions moving forward. We'll be happy to share an update.

Please let us know if there is anything else we can help with. We appreciate the support. 😊

Sweetan | Client Services
Shogun Page Builder

August 13, 2019

wish there were more customization available like there is in Elementor.. Elementor is cheaper and can do more in wordpress but shogun does the job for now.

STR8 SPORTS, Inc.
United States
Over 4 years using the app
August 17, 2020

You can create some really slick, modern, and professional-looking sites with Shogun. The interface is pretty straightforward and simple, but can be a bit clunky when trying to rename elements or navigating the sidebar in general. Lots of options for responsive elements and you can even edit elements to only appear at certain resolutions - making it possible to have a mobile and desktop version of a page that are completely different. The staff is quick and responsive to questions! Kalen Christ and Sweetan Mankotia both were very helpful and polite. I will happily continue using Shogun!

Vision Lab
United States
Over 4 years using the app
Shogun Labs, Inc. replied August 17, 2020

Thank you for your review and your honest feedback! Feedback really helps us know where to focus on the product and know where user pain points are - it goes a long way to helping us fix any issues that you run into. Please always feel free to pass on any feedback to our support team, we will make sure that it gets into the right hands!

I'll be sure to let Kalen and Sweetan know that you left such a great review!

Karl | Team Lead, Technical Support

January 23, 2020

Very easy to navigate & use. I started off knowing nothing on how to use it but thanks to the tutorials and practice, I got the hang of it pretty quickly. Now I'm producing blog content & special pages for my company with ease.

MS. READ (M) Sdn Bhd
Malaysia
Over 4 years using the app
March 4, 2022

Versatile tool for quickly building static pages . Great support team; always quick in their responses and always try their best to assist with issues. Would like to see improvements in modernity of features and U.

Rebecca Stella
Sweden
Over 4 years using the app
Shogun Labs, Inc. replied March 4, 2022

Hey there! We appreciate you leaving a review for us. Thank you so much.

We are happy to hear that you are having a good experience with Shogun and that our support team could help. We also appreciate the feedback as we are continuously working on improving the app for you.

Please let us know if there's anything we can help with in the future.

Sweetan | Team Lead | Support
Shogun Page Builder

Edited March 31, 2021

UPDATED: Well, the app itself is fine, I felt it was pretty cheeky that when I updated to have the 3rd user again (had to update the app) I now only had 25 pages at my disposal when I was using 58 pages on the older version, so I had to upgrade to the $99USD a month plan to have them all work again. Before I left this review I messaged the CS team to express my disappointment and they really came to the party, they accepted my position on the pricing and page numbers, and even though my initial response was I will just pay the $99 they offered a slightly higher page limit (as we have 58 pages on Shogun) for the $39 cost. I still think that a lot of the app developers get their pricing models wrong, that if they were moderately priced they would get more customers and therefore more revenue. We are a low key customer that doesn't need a lot of support for the $ we pay. Thanks Shogun.

Giftbox Boutique
New Zealand
Over 4 years using the app
Shogun Labs, Inc. replied March 31, 2021

Thank you for your review, and for your feedback, Andy.

We've followed up with you via email to explain the situation regarding plans - unfortunately, you were on one of our older, grandfathered plans that did not have page limits. We've reached out to you with some further information, and appreciate that you're open to discussing the issues with us.

Hoping that we can turn your experience around :)

Thanks again for the feedback

Karl | Team Lead, Technical Support

December 7, 2020

Despite occasional frustrations with user-friendliness of this app, I'd like to compliment Andre from the Shogun support team. He provided excellent/prompt support on a somewhat major issue I was experiencing. I would suggest having patience with the app, and would recommend submitting a support ticket when issues arise.

American Licorice Company
United States
Over 4 years using the app
Shogun Labs, Inc. replied December 11, 2020

Thank you for your honest review! I'll be sure to pass on your kind words to Andre. I'm sorry to hear that you faced issues with the user-experience side of things - please do feel free to send on any feedback to support@getshogun.com and we will make sure that it gets to the right team!

Karl | Team Lead, Technical Support

May 5, 2020

We have been very happy with the page building functions on this App. Aesthetically, we have been able to achieve nearly all the things we wanted to by using this App. The support team have also been responsive and helpful. The only limitation we faced has been the form customization - which we would have liked to have more integration into Shopify's systems with. Nevertheless, we are very grateful to have found Shogun as our site building platform.

Starfish Project Wholesale
United States
Over 4 years using the app
Shogun Labs, Inc. replied May 5, 2020

So happy to hear that the team could help you out with your site! Thank you for taking the time to leave a review and for the feedback about the forms! Definitely will log that as a feature request, I know you're not the only one who would like to see Shopify form integration added 🙏

Karl
Team Lead, Technical Support

September 11, 2023

The support was very quick and helpful

Vegan Style
Australia
Almost 3 years using the app
Shogun Labs, Inc. replied September 13, 2023

Thank you so much for leaving us a review, Rebecca!

We are super glad to hear that our support was able to assist you in a timely manner. Please let us know if there is anything else we can help you with in the future. 😊

Sweetan | Client Services
Shogun Page Builder