Reviews (3,289)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its intuitive drag-and-drop interface that simplifies the creation of responsive web pages without needing extensive coding skills. The app is noted for its excellent customer support, including personalized video tutorials and real-time chat, enhancing the user experience. It also offers educational resources, interactive webinars, and a supportive community, making it easier for merchants to learn and solve issues. The seamless integration with Shopify and its cost-effectiveness make it especially appealing to small businesses managing websites in-house.
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Their team is super responsive and fast. I'm a marketer by training, not a designer. They make it so easy and even helped with troubleshooting issues I was having. I'm now using them with two clients and will recommend to my others.
Thank you so much for leaving us a review, Tina! 🤩
We are super glad to hear that you are having such a wonderful experience with Shogun and our support team. Our team strives to ensure that we reach out in a timely manner and answer the questions you have.
Thank you so much for your honest recommendation and we'll look forward to assisting you again. 😊
Sweetan | Client Services
Shogun Page Builder
There are some limitations to being able to fully customize pages, but Andre was helpful in removing some of the obstacles!
Glad to hear that support was able to help you out, we will make sure to log the feedback that you gave so that it can go towards product improvement - we appreciate it - hopefully in time, we will earn that 5th star from you. :) Thanks for taking the time to leave us a review, too! Will definitely be passing the kind words onto Andre.
Karl
Team Lead, Technical Support
I can see that this is v powerful so am happy that I've purchased it. To be honest I found the early stages confusing as it's not the most intuitive software I've ever used so it took me a while to get it working. That said, I made contact with their support and they've been super helpful and sorted me out completely. My suggestions would be to enable phone support (love Shopify's support calls, so much better than email based) and to develop a new onboarding program where it takes me through the principles of how it works as much as the details of how you do specific things. I think they have all the right detail out there in various vids but they need a more comprehensive 'Getting Started' program that's in one place and I can watch for 10 minutes and be super familiar - I felt a bit like I had to negotiate a not-super-intuitive platform in the dark. But overall it's a great platform.
There is simply no better app. I don't leave reviews often but I feel this app deserve my review.
10000000+ stars
Right, I see I am not the only one that has been hoodwinked by this "free" plan option. To further compound to the mysery of this, I am also being charged a 2nd month re-occuring, despite not even using the app? Could you please get in touch and sort this on your end coz it's just embarrsing for you guys...
-UPDATE-
25th July 2023
HI there, Dennis. I wanted to check if you are doing well. I also wanted to check if it was possible to reply back to our email conversation as I haven't heard back from you and it has been a while.
Thanks!
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-UPDATE-
June 28th 2023
Hi again, Dennis! Thank you so much for connecting with me over a phone call. We really appreciate your taking the time and sharing your feedback. We apologize for all the misunderstanding and the inconvenience. However, we are glad that we were able to discuss this further with you and find a resolution.
I have followed up via email and I'll look forward to hearing back from you.
We greatly appreciate your continued support.
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Hey there, Dennis! Thanks for sharing your feedback.
While I apologize for the inconvenience that has been caused, I wanted to let you know that my colleague reached out to you via email to explain this further.
It looks like your account started a 10-day trial for our Build plan. This was started on May 2nd. You upgraded from the Free plan to a trial of the paid Build plan at that time.
The Free plan and paid plans work differently.
After the 10-day free trial is activated, if the app is not uninstalled (considering you won't be using the app), the app must be uninstalled by the end of the 10-day trial period to avoid recurring monthly charges for paid app subscriptions.
However, since the app was not uninstalled until June 15, those recurring charges from Shopify occurred.
My team has shared further information in the email and they also tried to reach out to you via phone but were not able to connect with you.
I will be happy to assist you further if you can reply back to us.
Thanks!
Sweetan | Client Services
Shogun Page Builder
Oh my gosh. I AM HAVING THE TIME OF MY LIFE with this app.
I have spent hundreds and hundreds of hours trying to build my store by just using a theme I purchased, and I never felt like I could even make my store go live because it was just not 'right'.
But then...I found Shogun and EVERYTHING CHANGED.
Not only did they blow me away by responding to any questions I had *almost instantly*, but the program is really, really, really great. It is easy, beautiful, and honestly, really fun!
THANK YOU, everyone! Thank you!!!!!!
Easy to use, very intuitive and offer much more flexibility than any themes I worked with, but the best is super fast and very reliable customer service!
Hi there, Chris! Thank you so much for leaving us a review of your experience with our app and the support team.
We are happy to hear that you are finding Shogun to be easy to use and intuitive when it comes to flexibility. Thanks. 💜
Our support team is always here to assist. Please let us know if you bump into any issues or have any further questions. 😊
Sweetan | Client Services
Shogun Page Builder
Charging $39 USD although the app is uninstalled. That is insane. Let me remind you all that $39 is almost double the amount you give to shopify in total. Which is insane
Hey Christian- sorry to hear the frustration. To clarify, Shopify controls billing for all apps in the app store, including Shogun- we didn't initiate the charge. Of course, we will be glad to process a refund promptly. To address the price factor- most of our clients find that the $39/mo cost is significantly less than the cost of custom coding. If you're on a tight budget, we can make some recommendations for free apps that might better fit your use case. Our support team will email shortly to help facilitate the refund. Happy Holidays. - Nick (Cofounder, Shogun)
great product.
our UX/Other designers can do the landing page themselves instead of being dependent on engineering
I reinstall the app to work again with, it starts to erase my product description with some code inside. I send a email to the support and Kalen and Adam were very reactive, they did all the maximum to solve my problem. Even if, I had to call my dev to setup again my product description, this customer support is great.