Reviews (3,289)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its intuitive drag-and-drop interface that simplifies the creation of responsive web pages without needing extensive coding skills. The app is noted for its excellent customer support, including personalized video tutorials and real-time chat, enhancing the user experience. It also offers educational resources, interactive webinars, and a supportive community, making it easier for merchants to learn and solve issues. The seamless integration with Shopify and its cost-effectiveness make it especially appealing to small businesses managing websites in-house.
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Buggy app and doesn't function well with most themes and there's no chat support.
Hey there, Paras. Thanks for taking the time and sharing your feedback with us.
I am sorry to hear that you faced issues while using Shogun.
I think I was in a conversation with you previously with respect to your Shogun plan. I requested to reinstall the app so I could assist you further with the plan, however, I didn't hear back from you.
That was the only support conversation I could locate. Having said that, if there was something buggy with the editor we would love to gather additional information so that we can resolve the same for you.
As far as the themes are concerned, while Shogun works and is compatible with all the themes, we do recommend checking the themes from the Shopify theme store.
Also, we don't have the chat support on our base plan. Our chat support is available on specific plans, but our email support is equally fast.
Having said that, I can understand the concerns and I'll be happy to understand the issue with the app or the theme further. I reached out via email so that I can connect with you further. I haven't heard back from you yet. I also tried to reach you via phone but wasn't able to connect.
If you could reply back to me I will be happy to assist you further.
Thanks for your support and understanding.
Sweetan | Client Services
Shogun Page Builder
Customer service is hands down THE BEST!! Even at 1:30 in the morning !! Nick ROCKS!!
I can count on one hand that amount of times I've written a review. I have no experience with web design and this app allows me to do everything I need easily. Moreover, I had a particular issue and the Shogun team quickly came in and fixed everything for me. Highly recommended.
An overall good software that absolutely has some troubles with the width/boxed layout functions and as with all page builders, some headache with functions here and there but overall a good tool with good support.
Hello Robin- I’m sorry to hear you had such a negative experience using Shogun. I can see that one of our support engineers, Karl, reached out to you over chat right after you posted this, but I thought I would respond to your questions over email and here as well.
*Full width section*
The default width for the content defined by your theme appears to be full width. Due to this you’re not able to see any difference when using the full width toggle. I understand how having the option to disable is confusing in this case. You can instead apply side margins or limit the max width of the section.
https://getshogun.com/help/knowledge-base/how-to-center-elements
*Tab styles*
As you’re using the Store Coming Soon app, we’re unable to see the preview / live page. Could you please share a screenshot of the preview / live page so that we can take a closer look at this issue for you? Email it to support@getshogun.com
*Reaching out to Support*
Our contact form is available on the dashboard. You should also have access to live chat, and you can email us at support@getshogun.com
Please let me know if you have any further questions. We will make sure to have this resolved for you today. Thank you very much for working with us.
-Nick (Cofounder, Shogun)
There's a learning curve and some jankiness. But their SUPPORT is off the chain good. I'm writing this at 1:49am after about my 5th minor support inquiry for the day. Not only was it a quick turnaround, but he went the extra mile and found root cause and sent me a video despite us finding a workaround.
Thank you for your review! We really appreciate it. Glad to hear that support could help you out when you needed it. I'll be sure to have a look through the correspondence and ensure that we log any feature improvement suggestions! Feel free to reach out if you have any product feedback!
Karl | Team Lead, Technical Support
Ich habe ein großes Problem mit meiner Seite gehabt und diese tauchen ab und an wieder auf (header & footer erscheinen in Speicherung, obwohl ausgeklickt). Der Support hat sich umgehend mit der Angelegenheit ausführlich befasst und das Problem in kurzer Zeit gelöst. Leider aber ist das Problem nicht permanent behoben, so dass ich bei neuen Seiten, die ich einrichte, jedes Mal den Support kontaktieren muss, um das Problem zu beheben. Deswegen ein Stern Abzug. Der Support ist TOP!!!
Thank you so much for leaving us a review, Yilmaz!
I'm glad to hear that our team could help with the issues and answer the questions for you. I'll be happy to share the feedback with the entire team.
Please do let us know if there's anything else we can assist with in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
Top notch product and fantastic support! Wouldn't hesitate to recommend Shogun to any of our clients. We had a very specific technical issue and their team jumped onto our site to help with a fix.
I love this app. And it's gotten even better just since I bought it. Handy customer service, too. I use Wix, Squarespace and Shopify. Shopify with this app is my favorite way to build pages. I'm giving them five stars because I want them to to do well and keep making a great app even greater.
I would love to try the App, but sadly there is now 10 days trial?
Actually, even on the website, a trial is advertised...
Would love to test it...
Hi there,
Sorry to hear that you were unable to receive a trial - I reached out to you via email, too. It looks like you had previously installed Shogun 2 months previously, which would have used the original trial for this store. If you would not mind reaching out to support@getshogun.com we would be happy to offer you another trial for your store.
Thank you,
Karl | Team Lead, Technical Support
The team has been quick to help with issues I had so far! Been loving the interface! Recommend considering this app when looking for a page builder.
Thank you so much for your review! Glad to hear that you are enjoying using Shogun!
Karl | Team Lead, Technical Support