Reviews (3,289)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its intuitive drag-and-drop interface that simplifies the creation of responsive web pages without needing extensive coding skills. The app is noted for its excellent customer support, including personalized video tutorials and real-time chat, enhancing the user experience. It also offers educational resources, interactive webinars, and a supportive community, making it easier for merchants to learn and solve issues. The seamless integration with Shopify and its cost-effectiveness make it especially appealing to small businesses managing websites in-house.
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I can count on one hand that amount of times I've written a review. I have no experience with web design and this app allows me to do everything I need easily. Moreover, I had a particular issue and the Shogun team quickly came in and fixed everything for me. Highly recommended.
I was excited to use this for my product pages. Unfortunately, it doesn't seem to work with non-sectioned versions of Parallax. I left it installed and continued to manually code my page. Later, I deleted the app and my new product page is gone.
Hey Victor- Sorry to hear you had a negative experience with Shogun, but we can help! Shogun works with almost all themes, and it does work with the Parallax theme. We have reached out to you, but have not heard back in a while. Please email our technical support team so we can help get you sorted: support@getshogun.com. Looking forward to solving this with you. - Nick (Cofounder, Chief Product Officer)
Top notch product and fantastic support! Wouldn't hesitate to recommend Shogun to any of our clients. We had a very specific technical issue and their team jumped onto our site to help with a fix.
I love this app. And it's gotten even better just since I bought it. Handy customer service, too. I use Wix, Squarespace and Shopify. Shopify with this app is my favorite way to build pages. I'm giving them five stars because I want them to to do well and keep making a great app even greater.
The team has been quick to help with issues I had so far! Been loving the interface! Recommend considering this app when looking for a page builder.
Thank you so much for your review! Glad to hear that you are enjoying using Shogun!
Karl | Team Lead, Technical Support
pretty impressed by the quick resolutions the team provides..i was interacting with Sweetan.
so far so good. seems like a better option than the other page builders..
Thank you so much for leaving us a review, Rahul.
It was great to communicate with you and I am very glad to hear that I could help answer the questions. We also appreciate the honest feedback and are happy that your experience with Shogun has been a positive one.
We'll look forward to assisting you again in the future. 😊
Sweetan | Client Services
Shogun Page Builder
the "free plan" doesn't actually allow you to do anything useful. more overpriced garbage.
-UPDATE-
July 27, 2023
Hi again, Sarah!
I have been trying to get in touch with you and haven't heard back from you. I'd be happy to assist you further if you could reply back to the email thread or help me with a phone number that I can use to get in touch with you.
Thanks!
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-UPDATE-
July 3, 2023
Hi again, Sarah! I tried to reach out via the phone number we had on the account and I wasn't able to connect with you.
I see you have decided to uninstall the app, however, I didn't notice the app was utilized to test our elements or to design the page (s) further that would offer a better understanding of what the app can allow you to achieve and I apologize for any misunderstanding or inconvenience here.
I haven't heard back from you via email either and I wanted to check if I can connect with you to discuss the issue further or understand your requirements.
Thanks for your support.
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Hi there, Sarah. I appreciate you taking the time to install our app and sharing your feedback in the form of this 1-star review.
We take the feedback seriously as it helps us to understand the concerns and also improve our app.
The Free plan as suggested is limited when it comes to features and elements. It is a way for our users to test the basic functionality of the app, get a feel for the editor and see if this would be a good fit for the requirements. It offers 1 publishable page.
I am sorry to hear that you feel the Free plan doesn't allow you to do anything useful and we'd be interested to learn more about what exactly were you looking to use the Free plan for.
Was there something specific you were looking to achieve?
Is there something specific that you wanted to do and were not able to?
We offer a 10-day free trial on our paid plans that will offer access to more pages, more features, and the elements we offer. Please feel free to activate the trial of any of our plans to test more features and elements.
I'll be happy to speak to you over the phone or via a Zoom call if that helps so that I can answer any questions you may have and assist you better in hopes of turning this negative experience into a positive one.
I have followed up via email as well and I will be looking forward to hearing back from you soon.
Sweetan | Client Services
Shogun Page Builder
This app is absolute trash and they have no customer support.
---UPDATE---
Hi again, Archer! I hope you are doing well.
I wanted to check if you received my last message via email.
I also tried to reach out to you via phone and wasn't able to connect. I did leave a voice message but haven't heard back from you.
I'll be glad to assist you further with the questions and the issues if you could reply back to me.
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Hey there, Archer! Thanks for leaving us a review and sharing your feedback with us.
I am sorry to hear that your experience with Shogun and the support team hasn't been a positive one. I'll be more than happy to assist you and understand the issues further.
It looks like there has been some misunderstanding here. I was going through the support conversations and our team has responded to every question right away. However, I suspect our replies were not received at the email address you used to reach out to us. This can happen is the email service provider is blocking the domain or if the replies end up in the spam folder.
I have reached out via email in a separate thread and I will try and connect via phone to learn about the pain points further. We are always happy to assist our users and we'd surely like to turn this experience around.
Please let me know if you receive my email and I'll look forward to resolving the issues for you. Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
I'm not happy with this app. Not recommend. But I appreciate support team from Shogun. Keep trying to make it best!
Excellent Support, extremely helpful. Sorted out my issues in minutes. Would recommend for product pages.
Hey there! Thanks for the review.
Please let us know if there's anything we can help with.🙂
Sweetan | Team Lead | Support