Reviews (3,289)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its intuitive drag-and-drop interface that simplifies the creation of responsive web pages without needing extensive coding skills. The app is noted for its excellent customer support, including personalized video tutorials and real-time chat, enhancing the user experience. It also offers educational resources, interactive webinars, and a supportive community, making it easier for merchants to learn and solve issues. The seamless integration with Shopify and its cost-effectiveness make it especially appealing to small businesses managing websites in-house.
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I tried to use this app, but it definitely disappointed me. Very bad drag and drop tool that i've used for a couple of hours without finishing a single element as i'd like...
Hello Viktor- Very sorry to hear that your experience was disappointing. We reached out immediately after this, and you refused to accept our help. If you change your mind, please feel free to reach back out to support@getshogun.com . We have a 24/7 support team based in USA, UK, India, Australia and Jamaica. Thank you. - Nick (Cofounder, Chief Product Officer)
Using a page builder like this is WAY BETTER than trying to write some HTML on your own in standard page builder. Good variety of "blocks" (accordion, tabs, columns, etc). Product page has to be designed per product, but I spoke with the designer and that feature to apply a custom template to ALL products is on the roadmap for some future release. You can use "snippets" to kinda copy/paste the layout across all your products though. Would work for a store with maybe 20 products, but large stores would not have a good time with that limitation. Limited templates right now, but the designer is also working on releasing some new ones which is awesome. I might try this app again in the future, but right now it is not for me. Try it out for yourself though.
Hands down best customer service on the planet. spent over 2 hours helping me and getting me what i need. could not recommend a better app or company
So happy to hear that Kalen could help you! Looking forward to sending this review onto him! Thanks for taking the time to write the review. :)
Karl
Team Lead, Technical Support
Shogun's an incredibly useful toolbox, the interface is extremely user friendly, would definitely recommend, and I generally hate everything! :D
Amazing customer support, especially thank you to Rhys who singlehandedly helped me build out a landing page on a Saturday morning!
Thank you so much for leaving us a review.
I am happy to hear that Rhys could help and I'll be glad to share the feedback with him.
Please let us know if there's anything else we can help with in the future.
Sweetan | Team Lead | Support
Shogun Page Builder
They have been harassing me nonstop since I posted a non 5-star review, so now it’s a 1 star review.
Downloaded to add related products to select product pages. They are added in a 'Shogun' format, however much that may clash with your store's look. Otherwise intuitive and lovely for landing pages. Tough to justify @ $40/mo
Hey Jamie- this is on us for sure. You asked for us to not follow up, and we made a mistake and emailed you again asking if we could help fix this. You have been added to our "do not contact" list and we will make sure not to bug you (apologies in advance if Shopify sends you an automated email from this reply). If you ever feel like giving us another try, please email support@getshogun.com, or me personally, and we'll give you an additional free trial and help you with whatever you need. Thank you. - Nick (Cofounder, Chief Product Officer).
So I got my "10 day free trial" and got charged right away... Don't promote a 10 day free trial and not offer it. What a scam
Hey Valentina! For clarification, Shopify handles billing for all the stores in the app store. My guess is that you had the app installed at an earlier date, uninstalled, and then reinstalled later. The 10 day trial starts when you first install the app for the very first time, and expires 10 days later. Anyways! We're (1) generally happy to reset free trial periods upon requests (2) happy to refund you directly. Shopify sometimes issues app credits, but we are happy to just PayPal you ASAP. Email support and we will take care of you! Thanks Valentina. - Nick (Cofounder, Shogun) PS. I reset your free trial in case you'd like to give it another go :)
Unable to create a page, user support was delayed, app not intuitive, ok for pro designers only. Do not recommend, installed twice, spent time creating a page, very slow , difficult and finally gave up.
Hey Andrea,
I'm sorry to hear that you've been experiencing some troubles while using Shogun Page Builder. We appreciate the feedback. We do our best to make Shogun as intuitive as possible. In instances where something doesn't make sense to new users, we have a help center with articles tons of information on common questions.
https://getshogun.com/help/en
We also have webinars with walkthroughs on how to get started and use common features.
https://getshogun.com/webinars
I can see that you contacted us through chat. Our goal is to respond to each client within 5 minutes through this support channel. I can see that we did respond within 5 minutes to your request. Was there a different expectation as to how quickly we would get to you?
I'll be reaching out to you directly to see if we can provide any further assistance.
Kalen | Team Lead, Support
Shogun Page Builder
App Is Horrible Deleted The App And The Glitches It Left Behind Are Now Still Stuck On My Product Page, First Off The App is extremely glitch, And Causes Problems Instead Of Helping
Hello Rogelio- I'm very sorry to hear you had such a negative experience. Members of our support team have reached out over phone and email, but we haven't gotten a reply from you yet. We'd be happy to fix the issues you're facing with your product pages. Can you tell us the names of the pages that were impacted? Would you like to revert them back to the Shopify version of the page? If you'd prefer a member of our support team can give you a call to get a better understanding of the issues you're facing and resolve them for you as soon as possible. Thank you - Nick (Cofounder, Shogun)
This app ruined our site. Beware that if you install this, you cannot uninstall it completely. I contacted them a few times and had to find a developer to remove their junk code which is left on our site. Still, our site is a mess, it's showing an error "Liquid error: Could not find asset/snippets/shogun-head.liquid" If I request you to remove all of your code from our site, you must respect our decision. Your incomplete instructions do not suffice.
Hey Shehara,
I'm so sorry to hear that you didn't have the best experience with Shogun Page Builder.
We know that having excess code that is cluttering and leaving error messages on your pages would be quite frustrating. You've sought out Shogun to help improve your designs and now that you've uninstalled, our app has actually had the opposite effect.
I can see that we did receive a communication from you and Shopify requesting that the code be removed from your theme. We provided some instructions on how to do that if you'd prefer to remove it yourself but we also offered to remove this for you if there were any issues or doubts. We would just need collaborator access to your theme to adjust this. We are more than happy to accommodate this.
The primary reason why Shogun code is not automatically removed from the theme is because we want the pages our users create to remain active on their sites after the app is uninstalled. This is something our users ask about regularly and we are happy to be able to provide them this functionality. Unfortunately, in your case, this has provided frustration rather than utility.
For this we apologize. Perhaps we could have communicated this more clearly.
We have sent you an email and look forward to your response. We would love to have the opportunity to make sure everything is resolved and make this right.
Kalen | Team Lead, Support
Shogun Page Builder