Reviews (3,310)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly drag-and-drop functionality, allowing them to create appealing and responsive landing pages without web development skills. The customer support team is praised for their quick and effective assistance, including personalized video explanations. Additionally, the app provides valuable educational resources to help merchants maximize its capabilities, enabling them to manage web pages independently and enhance their online presence.

August 11, 2019

Very easy for those of us non-technical folks. I was able to get designs up and published at an impressive velocity. More flexibility than your standard theme.

wonderpet-house
Vietnam
29 minutes using the app
June 3, 2021

Lack of functionality. App is simply not good based upon other page builders ive used. It just doesnt have the features nor freedom

Bubble Boost
United States
28 minutes using the app
Shogun Labs, Inc. replied June 4, 2021

Hey there,

Thanks for your review. I'm sorry to hear that your Shogun experience hasn't been a positive one.

We appreciate the feedback and we'd love to assist you further. We would like to learn more about the issues you are facing while using the app or the features you are looking to use.

My colleague, Andre has reached out to you via email and we hope to hear back from you.

Sweetan | Team Lead, Support
Shogun Page Builder

Edited August 25, 2017

Cool App. Amazing customer experience.

Emcorporate
United States
27 minutes using the app
November 22, 2018

Useless app . It does nothing

Super Shreem
India
24 minutes using the app
Shogun Labs, Inc. replied March 18, 2019

Hey Sudhir- we tried to get in touch, but it looked like Shopify had closed down your store. Regardless, we are open to feedback about our software. If you experienced a bug or were finding the software lacking in any way, we want to hear about it. Sorry you had a poor experience. Email support@getshogun.com if you need any help. Best of luck with everything. - Nick (Cofounder, Chief Product Officer).

May 15, 2020

So impossible integrate. would never recommend. Might as well just build your site from scratch at this rate.

Manority®
United States
23 minutes using the app
Shogun Labs, Inc. replied May 16, 2020

Hey Khalil- just left a voicemail. Sorry to hear about the bad experience. Can you clarify what the integration issue is? Was there a theme conflict or a 3rd party app integration issue? We're here to help! Free trial still valid and there will be no charge until we figure this out. A member of our support team will also jump on chat or even on a call to help get you up and running. Thank you. - Nick (Cofounder, Shogun)

June 13, 2016

A super easy program. I'd highly recommend this. The customer support is great as well.

Bubbling Brides
United States
21 minutes using the app
September 22, 2020

1. Don´t work with Re-charge.
2. Don´t work with Ajax carts.
3. Cost same than Shopify even 299€
4. Good for building basic pages like FAQ pages.

Dick Johnson
Finland
16 minutes using the app
Shogun Labs, Inc. replied September 23, 2020

Hi Leevi,

Thank you for your feedback.

I'm really sorry to hear that you had a negative experience with Shogun. My colleague Charles has reached out with some information regarding all of the issues that you are experiencing and we will be sure to log these appropriately. Feedback is super important to us and helps us grow.

In terms of the features that are missing - these are both on our radar for future development as we know these are features that our customers want.

I can see you are on the Build plan at $39/month - $299/month is the price of our Team plan, which is our highest plan.

Thank you for giving Shogun a try, we really appreciate it. Charles will continue to work with you in order to hopefully turn this experience around for you.

Let us know if you have any further feedback

Karl | Team Lead, Technical Support

June 14, 2023

Most of the similar apps offer a free trial including a limited amount of pages such as 1-3. This app advertises a free plan but once you download it there is actually no free plan with pages included. You can build as if you're playing a game but cannot publish anything to test it out without one of their paid plans. Just thought that should be disclosed. In case you may be considering another app that allows 1-3 published pages before you have to upgrade.

Tavi Fashion
United States
10 minutes using the app
Shogun Labs, Inc. replied June 15, 2023

UPDATE - Jun 15
----------------------------------
Hi again, Vonzedric!
I tried to connect via the contact number we had on your account, but I wasn't able to get in touch with you or the team. However, I have followed up via email so that I can get in touch and hopefully resolve the misunderstanding.

I'll look forward to hearing back from you.
------------------------------------

Hi there, Vonzedric! Thanks for taking the time and sharing your feedback with us.

I am sorry to hear that you felt we advertise a free plan but don't offer a free plan with pages. The free plan active on your account allows you to test pages and publish 1 page. We offer a further 10 days of the free trial if you wish to explore and test our other plans with more features, access to more pages that you can publish, and access to other elements we offer.

I see we didn't receive a support request to clear any misunderstandings around this, but my apologies for the inconvenience.

My colleague has reached out to you via email and I have reached out in a separate thread with more details. You can reinstall the app to test the free plan or use the free trial and I'd appreciate it if you could reply back to us.

I'll look forward to hearing back from you soon.

Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

February 16, 2021

Highly recommend. We've tried a dozen page-building apps for Shopify and Shogun wins by far. If possible, I would also give their Customer Service 6 stars because of their quick and thorough responses.

My Freedom Prints
United States
9 minutes using the app
Shogun Labs, Inc. replied February 18, 2021

Thank you so much for your review! Really appreciate the kind words!

Karl | Team Lead, Technical Support

Edited March 15, 2017

Easy intuitive app, saved us a lot of time from messing with code. The support staff are responsive and great to work with.

Muleties
Canada
8 minutes using the app