Reviews (3,310)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly drag-and-drop functionality, allowing them to create appealing and responsive landing pages without web development skills. The customer support team is praised for their quick and effective assistance, including personalized video explanations. Additionally, the app provides valuable educational resources to help merchants maximize its capabilities, enabling them to manage web pages independently and enhance their online presence.
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Do not install unless you want to lose money. We installed the app, took time to set up a bunch of split tests, and the app was not tracking visitors and conversions accurately. Numbers were all out of whack. Many times the pages not loading for visitors. Very Buggy app. We contacted their support multiple times and all they said is you are right if should be working correctly we are sending to development team and weeks passed without issues being resolved and not even a courtesy follow up and then they have the audacity to still charge a premium for their non working app. Save your self time, money and headaches.
Hello Carlos,
Our sincere apologies for the inconsistencies you've encountered with your analytics results. Our engineering team has been actively investigating the root cause of this issue. We'd love to continue working with you to provide a resolution and a positive experience. Our support team has reached out to you directly via email. We look forward to hearing back from you and continuing the conversation.
Thank you for your cooperation and understanding,
Jill N., Director of Client Services
Unexpected HUGE charge
Trying this app is not advised… I was shocked to see that I was automatically charged almost $400 (with taxes) after trying this for a day. My $1 / month trial Shopify account just set me up to get taken advantage of. If I automatically was charged $39 like it shows is the price then I would understand but this is 10x that.
I only used for a few hours and didn’t find Shogun to be intuitive unfortunately.
---Update - April 5, 2024---
Hi there, Jay, I appreciate you writing back, however, it looks like we have not heard back from you again. Could you check the email and reply back with the store details so that we can assist you further?
Thanks.
---------------------------------------
Hi there, Thanks for sharing your feedback here.
I am not able to locate your account or a support conversation about the same as the store name- My Store seems to be very generic.
However, I would like to let you know that app charges or subscription charges work based on billing cycles in Shopify. We offer 10 days of free trial and if the app is not required we recommend uninstalling the app before the trial period is over. If the app is not uninstalled, the recurring subscription starts automatically, that is how subscriptions work.
I see you suggested you tried the app for a day, but if the app was not uninstalled before the free cutoff period, you will be charged which is expected behavior. And, you will be charged based on the plan you selected while you uninstalled and started the trial.
If you reached out to our support team about this previously, could you reply back to us on that thread?
Having said that, as I am not able to locate your store details I wanted to check if you can reach out to our support team at support@getshogun.com?
Our support team will be happy to analyze the account and share further information to clear any doubts or misunderstandings here. And, we'll be happy to help with the charge.
We'll look forward to hearing back from you soon.
Thanks for your understanding.
Sweetan | Client Services
Shogun
Code is hard to remove from store. Shogun support doesn't help you if you deleted their app. PageFly is MUCH MUCH better and user friendly.
Hi, Jochum.
Thank you for your review and for your feedback. I'm so sorry to hear that you are having a negative experience with Shogun.
I've reviewed this case and can see that you got in contact with us on Nov 5th at 7.47am (GMT), and our team did get back to you about a minute later. Unfortunately, we did make a mistake with the information that we sent in this email, providing details on removing code from your theme rather than your product pages - I apologise on behalf of the team for this. We didn't hear back from you but would love the opportunity to make this right with you.
Shogun will not remove code from your product pages when you uninstall the app from your store - we believe that you should be able to continue to benefit from using your pages even when you do not have an active subscription to Shogun. We offer the ability to "revert" the import of your pages that will remove Shogun code from your pages, but we wouldn't do this automatically so you don't lose your work.
My colleague is following up with you by email at the moment with instructions on how to remove the Shogun code from your product pages with Shogun uninstalled on the store. We would be happy to aid in the removal of this code, too, please just let us know if you would like us to do so.
Thank you - we look forward to hearing back from you and hope to make this a better experience!
Karl | Manager, Technical Support
charged me 99$ when i had uninstalled a long time ago, get back to me to refund my money please
Hi there!
Thanks for reaching out with your feedback.
We noted your request for a refund yesterday, and my colleague, Sweetan of the Billing team, replied to say that he had processed your refund and that the amount would be back with you in the next 5-10 days as per normal process.
It looks like our email reply may not have been received and we suspect the email address you used to reach out to us had a slight typo. If there are any outstanding action items, could you please write back to us or reply to the same email thread? We'll be happy to assist you.
Looking forward to hearing back from you.
James | Client Services
Shogun
Buggy app and doesn't function well with most themes and there's no chat support.
Hey there, Paras. Thanks for taking the time and sharing your feedback with us.
I am sorry to hear that you faced issues while using Shogun.
I think I was in a conversation with you previously with respect to your Shogun plan. I requested to reinstall the app so I could assist you further with the plan, however, I didn't hear back from you.
That was the only support conversation I could locate. Having said that, if there was something buggy with the editor we would love to gather additional information so that we can resolve the same for you.
As far as the themes are concerned, while Shogun works and is compatible with all the themes, we do recommend checking the themes from the Shopify theme store.
Also, we don't have the chat support on our base plan. Our chat support is available on specific plans, but our email support is equally fast.
Having said that, I can understand the concerns and I'll be happy to understand the issue with the app or the theme further. I reached out via email so that I can connect with you further. I haven't heard back from you yet. I also tried to reach you via phone but wasn't able to connect.
If you could reply back to me I will be happy to assist you further.
Thanks for your support and understanding.
Sweetan | Client Services
Shogun Page Builder
I would love to try the App, but sadly there is now 10 days trial?
Actually, even on the website, a trial is advertised...
Would love to test it...
Hi there,
Sorry to hear that you were unable to receive a trial - I reached out to you via email, too. It looks like you had previously installed Shogun 2 months previously, which would have used the original trial for this store. If you would not mind reaching out to support@getshogun.com we would be happy to offer you another trial for your store.
Thank you,
Karl | Team Lead, Technical Support
Advertising Free Plan but after you install the app you are forced to choose a paid plan. This is not right.
Hey there,
I'm so sorry to hear that you've had a negative experience with Shogun Page Builder.
I can see from your comments that there may have been some frustration with our current plans. I can see that you're interested in experiencing the free plan, but can see that this is not available for your store. Stores that are already subscribed to a plan are unable to adjust to the free plan at this time. This is by design as the free plan only allows for a single page, and any other plans that are selected would provide many more pages. If a client on the Build plan were to change to the free plan, their pages would be locked and this could cause a poor experience.
I tried to reach you on the phone but received a message that the number is not currently accepting calls. I've sent you an email as well :) You can followup with me there and we will do our best to ensure that your experience doesn't remain a negative one.
I look forward to hearing back from you soon.
Kalen | Team Lead, Support
Shogun Page Builder
Necesito asistencia con Shogun Landing Page Builder y no hay forma de encontrarla.
Hi there! Thank you for reaching out with your feedback!
We're happy to answer any questions you may have about the software! Perhaps you would like to send us an email at support@getshogun.com, and we can try to set you on the right track!
We reached out to you yesterday but haven't heard anything back!
James | Client Services
Shogun A/B Testing & CRO
I honestly don't understand why this app has such great reviews! My main issue for hating this app was when I was finally done creating my design and carefully laying it out - Looks good to preview - Then you go to publish and look at your live page and its a completely its different scale and looks like crap. I tried to make it work but its a guessing game what your page builder will look like from preview to publish. For $99 a month this should work better! Thanks for wasting my time. Please don't spend your money on this app people!
Hey Meagan,
Thanks so much for speaking with me on the phone. We're glad that you're willing to give us a second change and we really appreciate your patience while we continue to investigate this issue.
I've left you a voicemail today providing more information as we continue to work on this. Please feel free to send us an email at anytime. I will reach out to you by phone as soon as I have more information regarding this.
Thanks again,
Kalen | Team Lead, Support
Shogun Page Builder
Worst application ever, layout of product page is terrible for being polite, and when you uninstall the app, still the layout does not come as it was before installing it. I would not be surprise if the positive reviews of this app are fake ones.
Hi Simone,
I'm sorry to hear that you had a negative experience with Shogun. We have tried to reach out to you several times over the last few days to help you resolve any issues that you are experiencing, but unfortunately, we have not heard back from you. We would love to help you resolve the issue - if you could reply to our team we would be happy to help.
In terms of the issues that you are facing, when you uninstall Shogun we do not remove the styles that are applied to pages - we allow users to keep their pages after uninstalling Shogun. A lot of users use this option if they do not currently need to edit their pages in Shogun - they can uninstall temporarily, or forever, if they no longer need to use Shogun and would rather not keep paying for a subscription.
However, if you would rather not keep the design of the pages that were created within Shogun we have a revert option available on pages that were imported into Shogun. The revert option allows you to remove all Shogun content from your page and revert it to its pre-Shogun state.
Would love to continue this conversation with you to get these issues resolved - please reach out when you have a chance.
Karl | Team Lead, Technical Support