Reviews (3,284)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, drag-and-drop interface that allows for easy creation of professional websites. They value the extensive customization options, including device-specific tailoring and multi-store syncing. Time-saving features like section creation, A/B testing, and SEO support are also praised. The customer service is noted for its quick, knowledgeable, and proactive approach. Many see it as a cost-effective solution, enabling updates without the need for a developer. It's recommended for optimizing stores and boosting conversions.

November 21, 2023

The technician was very responsive and helped me solve the problem very quickly!

Minisforum JP
Hong Kong SAR
About 3 years using the app
Shogun Labs, Inc. replied November 23, 2023

Hi there, thank you so much for leaving us a review and sharing your experience.

We are very happy to hear that our support team was able to resolve the issue in a timely manner. We are always here to assist you should you bump into any other issues or have any further questions.

Thanks for your support. 😊

Sweetan | Client Services
Shogun Page Builder

November 22, 2023

Being forced up upgrade to a $100 plan is ridiculous. I laterally just need to update 1 page but rather than pay the original $40, i'll be paying $0 and going someplace else.

Exxtended Image Hair Co
United States
Over 2 years using the app
Shogun Labs, Inc. replied November 23, 2023

Thanks for taking the time and leaving us a review here, Jenae.

We appreciate the feedback.

I am sorry to hear that you felt you were forced to upgrade. I wanted to share some details here.

Looking at the account I see Shogun was uninstalled on July 25, 2023. This is when your account was subscribed to our old plan. That old plan was a legacy plan that had been deprecated a long time ago. As the app was uninstalled, this legacy plan got canceled as well.

You reinstalled Shogun again on November 16, 2023 and our pick-a-plan page displayed the new plans that can be activated which would be the expected behavior.

I could not locate a recent support conversation about the questions you may have had with respect to the plans, but I have reached out to you via email to share more information.

I'll look forward to hearing back from you.

Sweetan | Client Services
Shogun Page Builder

November 13, 2023

the page builder interface itself is great, but the excellent customer support makes this 5 stars. the live chat support has some really knowledgeable staff who responds with solutions in seconds. easily one of the top 5 app support teams on shopify

Venture Heat
United States
Over 3 years using the app
Shogun Labs, Inc. replied November 15, 2023

Thanks for taking the time and leaving us a review, Victoria.

We are super glad to hear that you are finding the interface great and your experience with our support team has been excellent. We appreciate the kind words and will look forward to assisting you again in the future.

Thanks for your continued support. 😊

Sweetan | Client Services
Shogun Page Builder

November 20, 2023

Love the app and use for four of my shopify stores.

Four stars because the pricing has more than doubled and I will have to look for an alternative for all of my other stores.

DNA My Horse
United States
Almost 2 years using the app
Shogun Labs, Inc. replied November 22, 2023

Hi there, Thank you so much for leaving us a review. We are glad to hear that you are having a good time with Shogun.

However, we also greatly appreciate the feedback. Our team experiments with plans and pricing based on the feedback we received and I am happy to share this internally. 😊

Sweetan | Client Services
Shogun Page Builder

October 31, 2023

Easy to use for someone that doesn't know how to build a website. Helpful when I had an issue with my website.

US Bolt Kits
United States
Over 5 years using the app
Shogun Labs, Inc. replied November 6, 2023

Hi there! Thank you so much for leaving us a review.

We are super glad to hear that you are finding Shogun to be easy to use and helpful. Thanks for sharing the feedback.

Our team is always available to assist should you bump into any issues. We'll look forward to assisting you again. 😊

Sweetan | Client Services
Shogun Page Builder

December 3, 2023

Easy to use app, Free version i used was perfect for the one page i needed. Customer service was also excellent when i had an issue even know im on the free plan. Would recommend

Calgary City Motorsports
Canada
6 months using the app
Shogun Labs, Inc. replied December 5, 2023

Thank you for taking the time and leaving us a review and sharing your feedback with us, Matt.

It is great to hear that you are finding Shogun to be easy to use for your requirements. We look forward to assisting you again should you bump into any issues or have any further questions for us. 😊

Sweetan | Client Services
Shogun Page Builder

November 13, 2023

I'd give 0 stars if I could

Shogun is slow and you have to update a page manually one at a time. It's extremely painful to make any changes, let alone make a single small change across all pages.

The app has decided to double its costs recently, making it completely prohibitive for any business trying to scale.

SUMMARY: SAVE YOUR MONEY, HIRE A DEV, OR USE ANOTHER APP. You will simply get no value in this app

Deltora
United States
Over 2 years using the app
Shogun Labs, Inc. replied November 15, 2023

Hey there, Eric. Thanks for taking the time and sharing your feedback.

I am sorry to hear that your experience hasn't been a positive one.

I wasn't able to locate a conversation with respect to the slowness you were facing, but our features such as bulk publishing, theme sections, and global snippets are used by our users to make changes across multiple pages.

Having said that, we do change and update the pricing for our plans, which is normal behavior. Your account was subscribed to our legacy plan and that plan is no longer offered. We don't force our users to move away from their grandfathered legacy plans. However, if you uninstall or reinstall the app, the legacy plan will be lost. This is something our support team explained further via email. There isn't a way to activate that deprecated plan again.

I see you have since uninstalled the app, however, I also see you had been installed for a while with us and I apologize if you felt there was no value.

I also see you are in touch with our team to get some further assistance and our team, as always is more than happy to help you.

Sweetan | Client Services
Shogun Page Builder

November 7, 2023

Great support, very fast

shop LEDVANCE Italia
Germany
Over 3 years using the app
Shogun Labs, Inc. replied November 15, 2023

Hi there, Florian! Thanks for sharing your feedback in the form of a review. We are super glad to hear that your experience with our support team has been such a good one.

Please let us know if there is anything else we can assist you with in the future. 😊

Sweetan | Client Services
Shogun Page Builder

November 16, 2023

Love the ease of use of Shogun and the support is top notch

NRS
United States
12 months using the app
Shogun Labs, Inc. replied November 20, 2023

Hi there, Morgan. Thanks for taking the time to share your feedback. We are super glad to hear that you are enjoying the ease of use Shogun offers and that our support team was able to help you.

We are here to answer any further questions you may have and we'll look forward to assisting you again.

Thanks for your continued support. 😊

Sweetan | Client Services
Shogun Page Builder

October 26, 2023

Super super super!
Great service. Quick and very clear help in case of problems.
Thank you from Kalevala Jewelry from Finland.
With best regards Eija

Kalevalashop
Finland
About 3 years using the app
Shogun Labs, Inc. replied October 30, 2023

Hi there, Eija! Thanks for taking the time and leaving us a review.

We are glad to hear that you are having such a wonderful experience with Shogun and our support team. Thanks for your support.

We'll be here to assist you again should you bump into any issues or have any further questions. 😊

Sweetan | Client Services
Shogun Page Builder