Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use drag-and-drop feature, enabling even those with minimal tech skills to design attractive websites. It's especially useful for small businesses, providing a cost-effective way to add new pages without a developer. Merchants also value its device optimization capabilities. The customer support team is often commended for their swift responses, expertise, and proactive problem-solving approach.

September 19, 2023

I had a very odd issue with my site as I was building pages, and I was very concerned that all my work was going to be unusable. I contacted support and Lynsey was absolutely amazing, fixing the issue within 4 business days, and informing me of why it went wrong and what the process was to fix it. Thank you so much for your prompt and detailed help!

The Skin Lab Shop
Australia
4 months using the app
Shogun Labs, Inc. replied September 21, 2023

Hi there, Sophia! Thank you for taking the time and sharing your experience with Shogun in the form of this review. 💜

I am very happy to hear that Lynsey was not only able to fix that odd issue but was also able to share additional information about the cause. I will be sharing the feedback with her and our entire support team. 😊

We'll look forward to assisting you again and if you bump into any issues, please don't hesitate to write back to our team.

Sweetan | Client Services
Shogun Page Builder

June 28, 2023

Always very easy to use. I had to contact help recently as I couldnt work something out and the help received (from Sweetan) was super fast and excellent - completely solved the problem. Excellent service.

Rachel Jackson
United Kingdom
Over 1 year using the app
Shogun Labs, Inc. replied June 30, 2023

Hey there, Cora! 👋

Thank you so much for taking the time and leaving us a review. It was great to communicate with you and I am glad I could help. It makes us proud that your experience with Shogun and the support team has been wonderful. Thanks for the kind words. I will be sure to share this with our entire team. 🫶

We appreciate your love and support and will look forward to assisting you again.

Sweetan | Client Services
Shogun Page Builder

September 27, 2023

I love the flexibility that shogun offers when designing a site. It's just a deeper level of customization and expression than regular shopify themes. (To my knowledge)

Easy to use. Well built for developing between mobile, tablet, laptop, desktop. Takes a little bit to learn how to do exactly what you want to do. I'm somewhat computer smart, and found this app intuitive and effective. Give it a try for sure.

PawzUps
Canada
16 days using the app
Shogun Labs, Inc. replied October 1, 2023

Hey there, Ethan! Thank you so much for taking the time and leaving us a review.

We are super excited to hear that Shogun has been flexible when it comes to designing the site and offers a level of customization that is not offered on the regular themes. We designed the app to ensure you have all the means within the app to bring the best designs and outcomes. 🎉

Thanks for sharing your honest feedback and let us know if there is anything else we can assist you with. We are here to assist.

Thanks for the recommendation. We appreciate that. 😊

Sweetan | Client Services
Shogun Page Builder

September 14, 2023

Fast and Effective service. Easy to build your page with Shogun!

Ice's Secret
Singapore
About 3 years using the app
Shogun Labs, Inc. replied September 18, 2023

Hi there, Dong! Thank you so much for leaving us a review.

We are happy to hear that Shogun has been fast and effective for your requirements and that it has been a breeze to create and design pages.

Please let us know if there is anything else we can help you with. 😊

Sweetan | Client Services
Shogun Page Builder

June 26, 2023

I submitted several tickets and always got prompt responses from their team. Alex and Reese have been especially helpful and even took time to demonstrate things over a zoom call. I had all of my questions answered and they even took the time to show me something upcoming that I am particularly interested in. I love the app and plan to be using it for a long time.

Very knowledgeable and friendly. Will do business with again!

Avery Claire & Company
United States
7 months using the app
Shogun Labs, Inc. replied June 27, 2023

Hi there! We appreciate you taking the time and sharing your feedback in the form of this awesome review.

I am happy to hear that Alex and Reese were able to help and answer all the questions for you. I am also glad to hear that the learning session was useful.

Thank you so much for all your love and support. Please don't hesitate to write back to us if you bump into any issues. 😊

Sweetan | Client Services
Shogun Page Builder

September 4, 2023

I purchased a Shogun plan to create sections to supplement my Shopify theme. I'm new to Shopify and Shogun. Their online support is superb. Someone named Rhys worked with me for half-an-hour, showing me how to create the masonry grid I was looking for. Great app, great service.

Governor Baxter
United States
4 months using the app
Shogun Labs, Inc. replied September 6, 2023

Hi there, James! 👋 Thanks for leaving us a review.

We are very happy to hear that Shogun has been the perfect supplement to your Shopify theme and the requirements. The Sections are a powerful feature and they allow you to achieve so many things. 😊

Rhys is amazing and I see you had a wonderful experience while working on the issues with him. I'll be happy to share the feedback with him and our entire support team. Our team is always here to assist you.

Thank you for your support.

Sweetan | Client Services
Shogun Page Builder

June 13, 2023

I am still learning all the features of the app, but I really appreciate the ability to create sections. This saves a lot of time in creating my pages in Shopify.
The support is super fast and very kind, and in no time my issues were resolved.
The only thing that would be nice is that for multilingual shops that already have a translation app (which is not Weglog) they can use it for translations.

PerlineBeads
Switzerland
4 months using the app
Shogun Labs, Inc. replied June 14, 2023

Hi there, Monica! Thanks for leaving us such a nice review. 🤩

We are glad to hear that Shogun's theme sections feature has been of great help. I am happy to share the feedback with our product team.

Also, I am happy that your experience with our support team has been great. Our team is always here to assist and answer the questions for you.

And, we also appreciate the honest feedback about your requirements for a multilingual shop. Our team has been exploring more integrations and we'll be excited to share the updates with you. 😊

Sweetan | Client Services
Shogun Page Builder

July 20, 2023

Great customer support! I had an issue with a page and Leah helped me fix the issue very quickly. Knowledgeable and friendly staff. Thank you!

Melissas Produce
United States
About 3 years using the app
Shogun Labs, Inc. replied July 23, 2023

Thank you so much for sharing your feedback in the form of such kind words, Kari.

I am super glad to hear that you had a wonderful experience with our support team and that Leah was able to help fix the issue quickly. I have shared the feedback with Leah and the entire support team. ❤️

Our team will look forward to assisting you again in the future.

Thanks for all the love and support. 🫡

Sweetan | Client Services
Shogun Page Builder

June 22, 2023

Shogun is a great experience so far for our retail shop selling worldwide, intentionally!
We use Shogun for smooth blog page experiences and overall to build out website. The Support you receive if/when you get stuck is fast and reliable!

ST SOLEIL
United States
Almost 2 years using the app
Shogun Labs, Inc. replied June 24, 2023

Hi there, Thank you so much for leaving us this review.

We greatly appreciate your honest feedback and are super glad to hear that your experience with Shogun has been exceptional. ❤️

We love your blog pages and are super happy to see that Shogun has been helpful. Our support team is always available to assist and answer the questions and we'll look forward to serving you again in the future. 🫶

Sweetan | Client Services
Shogun Page Builder

May 4, 2023

Great App, easy to work with. We are using it for some time now and with the time it even got better with more features. Thanks!

Planet Tree
Germany
Over 2 years using the app
Shogun Labs, Inc. replied May 4, 2023

Thank you for taking the time and leaving us a review, Leslie.

We appreciate the honest feedback and are super happy to hear that Shogun has been perfect for your requirements and is easy to use. We did introduce lots of new features and we are working on launching even more. 😊

We'll be happy to share the updates and will look forward to assisting you again. Thanks! 🫡

Sweetan | Client Services
Shogun Page Builder