Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use drag-and-drop feature, enabling even those with minimal tech skills to design attractive websites. It's especially useful for small businesses, providing a cost-effective way to add new pages without a developer. Merchants also value its device optimization capabilities. The customer support team is often commended for their swift responses, expertise, and proactive problem-solving approach.

May 25, 2023

I needed support with my site's blog posts to remove something from the theme, and Leah Boyle was super helpful. She emailed me right away and responded so fast when I had another question. Thanks for all of your help!

CW-X
United States
About 1 year using the app
Shogun Labs, Inc. replied May 27, 2023

Hi there, Bridget! We greatly appreciate this review that you left for us. Thank you so much. 🤩

I am happy to hear that Leah was quick to assist you and help resolve the issue. I'll be sharing the kind words with her and the entire support team. Thanks!

And, please don't hesitate to write back to us if there's anything else we can assist you with again. 😊

Sweetan | Client Services
Shogun Page Builder

May 12, 2023

I use Shopify/Shogun for my company and I don't have a lot of skills in website.

Although, the team is really responsive and patient toward with me for all of my questions,concerns that I have.

I worked with Sweetan a lot and Leah and they are both very kind to help me with my problems.

Thank you so much with that!

Mudra espace sportif
Canada
Over 5 years using the app
Shogun Labs, Inc. replied May 13, 2023

Thank you so much for leaving us such a nice review, Ève. 🙂

We sincerely appreciate your feedback and are happy to hear that you are having a wonderful experience with our app.

It is always a pleasure to connect with you. I am glad I could help you along with Leah. We'll continue to do that in the future as well. Please do let us know if you have any further questions. Thanks! 😊

Sweetan | Client Services
Shogun Page Builder

July 13, 2023

Very good! I would recommend it to others. The customer service was very professional and quick to help me solve various problems I encountered very quickly. Great attitude, too. I appreciate it. Thank you! Five star reviews!

TogoPowerJapan
Japan
About 1 year using the app
Shogun Labs, Inc. replied July 17, 2023

Hi there! Thank you so much for leaving us a review and sharing your feedback.

We are very happy to hear that your experience with Shogun as an app and with our support team has been exceptional. We always strive to ensure we assist you in a timely manner. 😊

We are always available and we'll look forward to assisting you again in the future as well. Thank you so much for the honest recommendation.

We appreciate your continued love and support. 🫶

Sweetan | Client Services
Shogun Page Builder

June 9, 2023

Support team was very excellent, they were very patient with us until our issues were finally resolved. Thank you very much and more power!

HoonArts
United States
Over 4 years using the app
Shogun Labs, Inc. replied June 10, 2023

Thank you so much for writing this review for us, Michelle! 🫶

It was great to communicate with you earlier and I am happy to hear that your experience with our support team has been excellent. We'll be more than happy to assist you and answer your questions for you in the future as well.

We greatly appreciate the love and support. 😊

Sweetan | Client Services
Shogun Page Builder

October 7, 2023

I was very lucky to receive help from an advisor named Sweetan who could not have been more helpful. He helped me with every query I had, even educating me on what he was doing. If I need any more pages for my website I'll be sure to sign up for a paid subscription with Shogun simply for the customer support - just brilliant!

Hot Chocolaterie
United Kingdom
8 days using the app
Shogun Labs, Inc. replied October 9, 2023

Hi there, Leanne! Thank you for taking the time and sharing your experience in the form of this wonderful review. 🤩

I am really happy to hear that I was able to help. It was great to connect with you. Our support team is always here to assist you and answer any questions you may have.

We'll look forward to assisting you again. Thank you so much for your love and support. 😊

Sweetan | Client Services
Shogun Page Builder

August 31, 2023

I am very new to this app and so far it is really great. I had some questions and logged on to the "chat" function to seek assistance. I received a video demo as a response, fully explaining what needed to be done to fix my error. I was incredibly impressed with the service and this did in fact fix my issue. Thank you for your help and I look forward to using the app more as my business grows.

The Irish Design House
Canada
3 months using the app
Shogun Labs, Inc. replied September 4, 2023

Hello, Sinéad! 👋 Thank you so much for sharing such kind words and leaving us a review.

We are extremely happy to hear that your experience with Shogun and our support team has been a positive one. We do try our best to record videos with steps to help resolve the issue or answer the questions you may have. I am glad our team was able to help fix the issue. 🫡

We look forward to assisting you again in the future. Please don't hesitate to write back if you bump into any issues. Thanks for the love and support. 🫶

Sweetan | Client Services
Shogun Page Builder

June 21, 2023

Super app! Shogun allows us to build pages without the need of our developer. The support team are always fast to respond, helpful, and friendly!

Dr Sam's
United Kingdom
Over 2 years using the app
Shogun Labs, Inc. replied June 22, 2023

Hi there, Sarah! Thank you so much for sharing your feedback with us.

I am very glad to hear that Shogun allows you to create and design great-looking pages without the need for a developer and that our support team has been quick to help and answer your questions for you. 😊

We are always available to assist you and will look forward to assisting you again in the future.

Sweetan | Client Services
Shogun Page Builder

October 16, 2023

Great app, great support, we can do in a couple of hours without training, what some agencies would try to charge us £3000 of dev time to do.

Type One Style
United Kingdom
About 1 month using the app
Shogun Labs, Inc. replied October 29, 2023

Hi there, Charlie! Thanks for sharing your feedback in the form of this review.

We are glad to hear that your experience with Shogun and our support team has been incredible. We did create the app to ease the work with the easy-to-use drag-and-drop elements.

Please let us know if there is anything else we can assist you with in the future. 😊

Sweetan | Client Services
Shogun Page Builder

July 20, 2023

Great help from Andre today helping solve my issues very quickly. Not always a fan of page builders but Shogun does a good job, especially with support

VKTRY Gear
United States
Over 1 year using the app
Shogun Labs, Inc. replied July 23, 2023

Hey there, Ryan! Thanks for leaving us a review, we greatly appreciate your kind words. ❤️

I am glad to hear that your experience with Shogun has been a positive one and that Andre was able to help resolve the issues. I will be sure to pass on the feedback.

Please let us know if there is anything else we can assist you with again. We are always here to help. 🫡

Sweetan | Client Services
Shogun Page Builder

August 8, 2023

If you're thinking about a page builder then defiantly consider Shogun - fairly simple to use and when you have any questions their support is excellent and will advise you on the best way to sort any issues. They have made some really good suggestions and have made a real difference.

Wolfburn Distillery
United Kingdom
7 months using the app
Shogun Labs, Inc. replied August 10, 2023

Hey, Paul. Thanks for taking the time and sharing these kind words with us.

We are glad to hear that Shogun has been easy to use and that our support team was able to assist you. We always try our best to share suggestions and it means a lot that the suggestions were helpful. Thanks for your honest feedback. 🫡

I'll be sure to share this with our entire team and we'll look forward to assisting you again. We appreciate your continued support. 😊

Sweetan | Client Services
Shogun Page Builder