Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and excellent customer service. Its drag-and-drop feature allows easy creation and customization of various pages, eliminating the need for coding skills or a web design company. Merchants value its ability to create sections, sync pages across multiple stores, support multilingual shops, and integrate with other apps. It's praised for enhancing website design and brand presence. The customer support team is commended for their proactive assistance, including detailed guides and video demonstrations.

December 7, 2023

Don't use this app. Find something else.

The app worked fine until they moved all the standard features to only be available in higher plans.

Image quality is an issue now on the main plan.

They want you to jump from $39/month to $99/month.

Embarassing for a SaaS company to act this way. I hope a lot of people cancel and move to more affordable competitors.

Good Wave
Canada
About 1 year using the app
Shogun Labs, Inc. replied December 14, 2023

Hi there Aaron! Thanks for taking the time to log your feedback with us.

I am sorry to hear that your experience hasn't been a positive one.

I had a look to double-check and found that Image Quality Settings haven't historically been available on the Build plan and weren't moved up when we implemented the current plans. This hasn't been specifically raised as an issue before; still, we're taking this feedback and are looking at retroactively granting the capability to the current 'Build' plan, given the new price point.

Regarding the price increases - a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.

While the entry plan has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. We also increased the page limit on our entry plan to 50 pages and removed page limits for any plan higher than entry.

While there are cheaper alternatives, if you’re looking to build and optimize your shopping experience, we are still quite budget-conscious compared to most AB testing, personalization, and SEO software providers.

Lastly, you can contact us any time at support@getshogun.com, and we will do our best to help.

James | Client Services
Shogun A/B Testing & CRO

November 13, 2023

I'd give 0 stars if I could

Shogun is slow and you have to update a page manually one at a time. It's extremely painful to make any changes, let alone make a single small change across all pages.

The app has decided to double its costs recently, making it completely prohibitive for any business trying to scale.

SUMMARY: SAVE YOUR MONEY, HIRE A DEV, OR USE ANOTHER APP. You will simply get no value in this app

Deltora
United States
Over 2 years using the app
Shogun Labs, Inc. replied November 15, 2023

Hey there, Eric. Thanks for taking the time and sharing your feedback.

I am sorry to hear that your experience hasn't been a positive one.

I wasn't able to locate a conversation with respect to the slowness you were facing, but our features such as bulk publishing, theme sections, and global snippets are used by our users to make changes across multiple pages.

Having said that, we do change and update the pricing for our plans, which is normal behavior. Your account was subscribed to our legacy plan and that plan is no longer offered. We don't force our users to move away from their grandfathered legacy plans. However, if you uninstall or reinstall the app, the legacy plan will be lost. This is something our support team explained further via email. There isn't a way to activate that deprecated plan again.

I see you have since uninstalled the app, however, I also see you had been installed for a while with us and I apologize if you felt there was no value.

I also see you are in touch with our team to get some further assistance and our team, as always is more than happy to help you.

Sweetan | Client Services
Shogun Page Builder

January 24, 2024

charged me 99$ when i had uninstalled a long time ago, get back to me to refund my money please

BEFORETHEFALL
United Kingdom
About 1 month using the app
Shogun Labs, Inc. replied January 25, 2024

Hi there!

Thanks for reaching out with your feedback.

We noted your request for a refund yesterday, and my colleague, Sweetan of the Billing team, replied to say that he had processed your refund and that the amount would be back with you in the next 5-10 days as per normal process.

It looks like our email reply may not have been received and we suspect the email address you used to reach out to us had a slight typo. If there are any outstanding action items, could you please write back to us or reply to the same email thread? We'll be happy to assist you.

Looking forward to hearing back from you.

James | Client Services
Shogun

November 22, 2023

Being forced up upgrade to a $100 plan is ridiculous. I laterally just need to update 1 page but rather than pay the original $40, i'll be paying $0 and going someplace else.

Exxtended Image Hair Co
United States
Over 2 years using the app
Shogun Labs, Inc. replied November 23, 2023

Thanks for taking the time and leaving us a review here, Jenae.

We appreciate the feedback.

I am sorry to hear that you felt you were forced to upgrade. I wanted to share some details here.

Looking at the account I see Shogun was uninstalled on July 25, 2023. This is when your account was subscribed to our old plan. That old plan was a legacy plan that had been deprecated a long time ago. As the app was uninstalled, this legacy plan got canceled as well.

You reinstalled Shogun again on November 16, 2023 and our pick-a-plan page displayed the new plans that can be activated which would be the expected behavior.

I could not locate a recent support conversation about the questions you may have had with respect to the plans, but I have reached out to you via email to share more information.

I'll look forward to hearing back from you.

Sweetan | Client Services
Shogun Page Builder

December 9, 2023

expensive and i thought templates would be better. theyre outdated and crappy

Bloom Wellness Spa
United States
About 20 hours using the app
Shogun Labs, Inc. replied December 14, 2023

Hi there! Thanks for taking the time to leave your feedback!

We completely understand if the templates you looked at didn't meet your expectations; the template library is something that we may revisit at a future date.

However, as you may have noticed, we have been focusing on expanding our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.

Candidly, if you’re looking solely for a “page build” function, we may not be the best-fit solution. However, if you're looking to optimize your storefront and set yourself up for success, Shogun is the answer.

James | Client Services
Shogun A/B Testing & CRO

December 11, 2023

Necesito asistencia con Shogun Landing Page Builder y no hay forma de encontrarla.

Shine Furry
Spain
About 1 month using the app
Shogun Labs, Inc. replied December 14, 2023

Hi there! Thank you for reaching out with your feedback!

We're happy to answer any questions you may have about the software! Perhaps you would like to send us an email at support@getshogun.com, and we can try to set you on the right track!

We reached out to you yesterday but haven't heard anything back!

James | Client Services
Shogun A/B Testing & CRO

October 24, 2023

Buggy app and doesn't function well with most themes and there's no chat support.

Dash Square
India
About 1 month using the app
Shogun Labs, Inc. replied October 30, 2023

Hey there, Paras. Thanks for taking the time and sharing your feedback with us.

I am sorry to hear that you faced issues while using Shogun.

I think I was in a conversation with you previously with respect to your Shogun plan. I requested to reinstall the app so I could assist you further with the plan, however, I didn't hear back from you.

That was the only support conversation I could locate. Having said that, if there was something buggy with the editor we would love to gather additional information so that we can resolve the same for you.

As far as the themes are concerned, while Shogun works and is compatible with all the themes, we do recommend checking the themes from the Shopify theme store.

Also, we don't have the chat support on our base plan. Our chat support is available on specific plans, but our email support is equally fast.

Having said that, I can understand the concerns and I'll be happy to understand the issue with the app or the theme further. I reached out via email so that I can connect with you further. I haven't heard back from you yet. I also tried to reach you via phone but wasn't able to connect.

If you could reply back to me I will be happy to assist you further.

Thanks for your support and understanding.

Sweetan | Client Services
Shogun Page Builder

August 4, 2023

They double charged me, last November I uninstalled and they still charged me. My store was deactivated because of multiple reasons. I just paid my bill to reactivate and of course they charged me again without even being installed. BEWARE!!!!

BEYMOSS
United States
Over 1 year using the app
Shogun Labs, Inc. replied August 6, 2023

Hi there! Thanks for taking the time and leaving us this review and sharing your feedback.

It looks like there seems to be some misunderstanding here about how the app charges work.

I see I was already in touch with you to understand these charges so I could help you further. While I did explain why you noticed these charges, I wanted to share the information here as well.

The app charges work based on the store's billing cycles in Shopify. If the app is installed, the monthly charges continue to work as usual based on the subscription plan that is active on the account. We always recommend our users to uninstall the app if the app is not required. This helps to ensure you are not charged further.

This is also true when you close or pause your store with Shopify. The store was closed on December 9, 2022 without our app being uninstalled, then reopened on August 3, 2023. When the store reopened, the subscription charges were unfrozen. The app was correctly uninstalled on August 3, 2023. This means any pending charge would be processed when the store is reopened.

However, I reached out via email to discuss and learn more about the charges in question so we could help you with them.

I'll really appreciate it if you could reply back to me on that thread and I'll make sure we can help resolve this and clear the misunderstanding here.

My sincere apologies for the inconvenience. I'll look forward to hearing back from you.

Sweetan | Client Services
Shogun Page Builder

June 26, 2023

Right, I see I am not the only one that has been hoodwinked by this "free" plan option. To further compound to the mysery of this, I am also being charged a 2nd month re-occuring, despite not even using the app? Could you please get in touch and sort this on your end coz it's just embarrsing for you guys...

Afrithings
United Kingdom
2 months using the app
Shogun Labs, Inc. replied June 27, 2023

-UPDATE-
25th July 2023
HI there, Dennis. I wanted to check if you are doing well. I also wanted to check if it was possible to reply back to our email conversation as I haven't heard back from you and it has been a while.
Thanks!
------------------------------------------
-UPDATE-
June 28th 2023

Hi again, Dennis! Thank you so much for connecting with me over a phone call. We really appreciate your taking the time and sharing your feedback. We apologize for all the misunderstanding and the inconvenience. However, we are glad that we were able to discuss this further with you and find a resolution.

I have followed up via email and I'll look forward to hearing back from you.

We greatly appreciate your continued support.
----------------------------------------------------
Hey there, Dennis! Thanks for sharing your feedback.

While I apologize for the inconvenience that has been caused, I wanted to let you know that my colleague reached out to you via email to explain this further.

It looks like your account started a 10-day trial for our Build plan. This was started on May 2nd. You upgraded from the Free plan to a trial of the paid Build plan at that time.

The Free plan and paid plans work differently.

After the 10-day free trial is activated, if the app is not uninstalled (considering you won't be using the app), the app must be uninstalled by the end of the 10-day trial period to avoid recurring monthly charges for paid app subscriptions.

However, since the app was not uninstalled until June 15, those recurring charges from Shopify occurred.

My team has shared further information in the email and they also tried to reach out to you via phone but were not able to connect with you.

I will be happy to assist you further if you can reply back to us.

Thanks!

Sweetan | Client Services
Shogun Page Builder

July 10, 2023

Be careful, this company makes it really difficult to unsubscribe and like to keep charging you even if you unsubscribe. Scam subscribe and unsubscribe methods like Amazon Prime... BE WARNED!

BCF.lt
Lithuania
Almost 3 years using the app
Shogun Labs, Inc. replied July 10, 2023

-UPDATE-
25th July 2023
Hi again! I see I haven't heard back from you and it has been a while. I wanted to check if it was possible to reply back to the email thread so that I can help you further with this.
Thanks!
--------------------------------------
-UPDATE-
11th July, 2023

Hey again! I see we received a couple of emails about this and I reached out on both to connect someone from the BCF team, but I haven't heard back yet.

Would it be possible to reply back to me so that we can connect further and I can assist you better with the use case?

I'll be looking forward to hearing back from you soon.
--------------------------------------------------------
Hey there! I just saw this 1-star review you left for us and I wanted to reach out and check if there is something I can help you with while trying to make sure we can turn your negative experience into a positive one.

I am sorry to hear that you feel it is difficult to unsubscribe and that you are being charged. Please note that recurring app charges work based on your billing cycle in Shopify and if you don't wish to use Shogun and if you would like to cancel the subscription you are free to uninstall our app from your Shopify account.

I see you uninstalled the app from your account on June 9, 2023.

I also see we had no prior communication or conversation about this matter from you and I just noticed that you have reached out to us via email to discuss this further.

I am going to reply back to you and hopefully we can assist you further to clear the doubts. I'll look forward to hearing back from you via email.

Sweetan | Client Services
Shogun Page Builder