Reviews (3,238)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its user-friendly interface that allows those without coding skills to create professional-looking landing pages and blogs. They appreciate the responsive customer support, seamless Shopify integration, and extensive customization options that enhance the shopping experience. The app also offers valuable educational resources, making it ideal for non-developers looking to improve website design and functionality.
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Warning! If you use this app and want to pause it so you don't have to pay the fee while not using it they will not do that. You have to delete the app and then after a couple months all your saved info is deleted. This means when you reload it and try to use it most of the information on each page is gone and you have to rebuild the majority of each page. Buttons, links to other pages and everything!
Hey Paul,
So sorry to hear that your pages were lost when uninstalling the app. In the past we kept all of your data on your account so that you can easily reinstall the app at anytime and manage your pages as if you never left. However, to be GDPR compliant, Shopify has instructed us to remove data from the users account. After 14 days, the data from the account is removed and will be lost. We send out an email to every user that uninstalls warning them of this change.
We understand that this is frustrating and I have passed along your comments to my team. We are looking into different options that we can provide to make this process better for our users. We greatly appreciate your feedback.
I've reached out to you via email and would love to hear back from you.
Kalen | Team Lead, Support
Shogun Page Builder
Don't use this app. Find something else.
The app worked fine until they moved all the standard features to only be available in higher plans.
Image quality is an issue now on the main plan.
They want you to jump from $39/month to $99/month.
Embarassing for a SaaS company to act this way. I hope a lot of people cancel and move to more affordable competitors.
Hi there Aaron! Thanks for taking the time to log your feedback with us.
I am sorry to hear that your experience hasn't been a positive one.
I had a look to double-check and found that Image Quality Settings haven't historically been available on the Build plan and weren't moved up when we implemented the current plans. This hasn't been specifically raised as an issue before; still, we're taking this feedback and are looking at retroactively granting the capability to the current 'Build' plan, given the new price point.
Regarding the price increases - a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.
While the entry plan has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. We also increased the page limit on our entry plan to 50 pages and removed page limits for any plan higher than entry.
While there are cheaper alternatives, if you’re looking to build and optimize your shopping experience, we are still quite budget-conscious compared to most AB testing, personalization, and SEO software providers.
Lastly, you can contact us any time at support@getshogun.com, and we will do our best to help.
James | Client Services
Shogun A/B Testing & CRO
I've been a subscriber for almost a year and it's a shame that no one responds at support@getshogun.com pertaining to a tech question that I have. This is actually the first time I reached out for help.
I needed help for a product launch page that went up last week. It's been 7 days, followed up 3 times over email but no one bothered to respond. On the contrary, a billing question was also sent to support@getshogun.com at the same time and it was followed up very quickly.
I have no idea where went wrong but this is definitely not the experience a five-star app would deliver.
Hey Terry- again, super sorry this happened. I know we've been in touch via email a few times. What happened was we looped in Shopify support to help us get the refund issued. You replied on that thread with some follow up questions unrelated to the refund, and we missed those questions. That's on us. We do aim for 100% customer satisfaction, and have a 24/7 global support team to serve our clients. If you need anything, please email support@getshogun.com, or email me directly. Let us know how to make it right. We're proud to still have you as a client :) Best, Nick (Cofounder, Chief Product Officer).
A very suck software！The software keep cashing, and very lagging! Please improve the performance!!!!
Hello Sin- sorry to hear about the bad experience. I'm not sure this is related to Shogun though- we have 10,000+ clients, and we're not getting any other reports of this. A member of our technical support team, Karl, reached out to you right after the post: he can help you troubleshoot to determine what the issue is. Let us know if there is anything else we can do to help. Thanks!
-Nick (Cofounder, Shogun)
The most unintuitive website builder tool i ever used. in terms of formatting, it's more worse than Word.
Hi, Theresia!
Thank you for your review. I'm so sorry to hear that you have had a negative experience with Shogun.
I've asked our Success team to reach out to you to discuss the issues that you have been having, and hopefully help you have a better experience with Shogun. We'd love to hear what went wrong so that we can pass this feedback onto our teams for future consideration for Page Builder - we log all feedback that we get from customers because we think it's the best way for us to grow and provide the best experience possible to customers like yourself.
We're looking forward to hearing back from you, and really hope that we can help you achieve what you are hoping to with Page Builder.
Thank you again, and please do not hesitate to reach out.
Karl
Team Lead | Technical Support
Terrible app to use, functionality in-app v poor. Pages do not load quickly and holding pages have no exit option. Do not use.
Hi Josh,
Thank you for your review and for taking my call earlier - I'll follow up with you next week, as discussed.
I'm sorry to hear that you had a negative experience with Shogun and we hope that we can help you turn that around - I do see that you recently wrote in regarding landing page templates, a colleague of mine was in the process of replying to this as your review came in and will get back to you.
I would really appreciate it if you could get back to my colleague so that we can be sure to set you in the right direction and hopefully turn your experience around.
Update: unfortunately we have tried to get in touch with you numerous times to help you resolve the issues that you are having but you were unresponsive to our team - we would love to help you out if you have a chance to get back to our team. :)
Many thanks,
Karl | Team Lead, Technical Support
Shambolic - terrible service. The AB testing tool does not work at all and their excuses as to why were laughable. Stay away.
Hey Josh,
Thank you for your feedback.
I'm sorry that you were experiencing issues with our AB Testing tool, our engineering team are aware of this issue and have successfully identified the issue. They are currently investigating solutions to this and hope to have a resolution soon. I totally understand the frustration when a feature is not working as expected.
I hope that you will give us the opportunity to turn your negative experience around.
Thank you,
Karl | Manager, Technical Support
I ask for help about SEO. I never get any reply after I give the app a 5 star.
It cost me $39/month without any support, and the page I built cannot shown or crawled by google search engine. What a shame!
Thanks so much for taking time to leave a review! I'm so glad to hear that you've had a wonderful experience with Shogun Page Builder and our support team.
If there is anything we can help with, please don't hesitate to let us know :)
Kalen | Team Lead, Support
Shogun Page Builder
while installing says free plan available for 3 pages.but after app installed .doesnot provide any free plan option and forces to use only paid plan trails .be clear do not waste time for people by invoking install app and then realise
-UPDATE-
Hi again, Anil! I tried to call the number we have on file a few times, but I wasn't able to connect with you or the CloudEnabled team.
I have also reached out to you via email and I would greatly appreciate it if you could reply back to us there. I'll be glad to connect and learn more about the issue.
Thanks!
----------------------------------------
Hey there, Anil! Thanks for sharing the feedback.
I apologize for the inconvenience and the experience.
I am also sorry to hear that you felt we are forcing you to use a paid plan trial.
The Free plan is available for new users who install Shogun for the first time. The Free plan is also limited as it is a way to test the editor to see if it fits the requirements. It comes with the ability to publish 1 standard page. the 3 pages you refer to are 3 templates that you can check. These are not 3 pages.
However, looking at your account, I could see Shogun was initially installed about 1 year ago on 2021-12-23 and we didn't offer a free plan back then. It looks like our app was uninstalled and reinstalled again this month and that's why you are noticing the option to get started where you left off and see a pick-a-plan page.
I can understand the concerns and the misunderstanding. I was trying to contact you via the phone number we have on file, but I am not able to connect with you.
I am reaching out to you via email and would greatly appreciate it if you could write back so that I can assist you better.
Sweetan | Client Services
Shogun Page Builder
I would love to try the App, but sadly there is now 10 days trial?
Actually, even on the website, a trial is advertised...
Would love to test it. Message me hannes@stoyo.io
Hi Hannes! It appears that the trial period for this store was used originally back in March of 2019, however, we have gone ahead and re-enabled this so that you can try Shogun once more :) A support team member has also reached out to help with anything else you may need. Happy New Year! - Nick (Cofounder, Shogun)