Reviews (5,480)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless shopping experience and effective real-time order tracking. It features a user-friendly design, increases customer engagement and sales, and offers personalized recommendations with secure payment options. The app also simplifies order management across multiple channels and supports local, eco-friendly shopping. Reviewers praise the responsive and helpful customer service.
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We are linked to synclogic and pay monthly for that, one of the Wholesale companies we are linked to uploaded a product that was deemed as branded content and we have been penalized, the products are automatically uploaded to our site and can be uploaded at anytime even if we delete it, I feel that they should penalize the wholesaler on Synclogic but we got the short end of the stick.
Hi, thank you for taking the time to leave a review! We understand how not being eligible due to a third party isn't ideal, so we appreciate you reaching out about it.
This feedback will be sent to our developers. It would also be great if you could start a support request so we can link your store to it. To do so, please follow this link: https://bit.ly/3NehLrk
If you have any other questions, then don't hesitate to let us know.
Thanks,
Noreena, Shop Support
SUBSCRIBERS BEWARE !!
HORRIBLE SUPPORT FROM THIS "SHOP" APP . All The Bad Reviews Below Are True Everyone.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your support experience with our team.
For security and privacy purposes, it's essential for us to authenticate any contacts via our help center before we can investigate any issues relating to your account. https://bit.ly/3NehLrk is the link, but I see that you've since been in touch via the secure method and we've managed to reply to you directly.
Best wishes,
Brian,
Shop Support
Customers being allowed to make purchases when products are out of stock and Shopify support are not willing to take any responsibility for it. It's a shame because usually Shopify do these things well but clearly this is not the case here. They are trying to create a marketplace without taking any responsibility for things that don't work within it. I have removed all my products from it and deleted the sales channel. I would recommend that you do the same.
Hi there, thanks for taking the time to review our sales channel. I understand you've experienced some frustrations in relation to an item selling when it was out of stock.
The Shop app doesn't sell items if they are out of stock. It would follow the availability set by your Online Store's inventory.
If you'd like us to investigate if there was an error in relation to a particular sale, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
If you wish to discuss inventory discrepancies and items selling when out of stock in general, please reach out to Shopify support here - https://bit.ly/3EgQp0N
Best wishes,
Brian,
Shop Support
Be Warned! Shop App will let your customers file fraudulent chargebacks. A buyer made a purchase, they returned the item and I issued a refund, talked with buyer vie email and submitted proof of refund and email communication. Then they opened a chargeback and said they did not get a refund (complete lie). Shop channel will not honor or help a merchant and the buyer got issued a 2nd refund and I was charge with a chargeback fee. There is no way to contact the Shop app support. If anyone from Shop App reads this please contact me. This buyer is a scammer and has found a way to steal from honest merchants. Very disappointed in this Channel.
Hi, there. Thank you for leaving your review. For context, the ability to dispute a charge is an option offered by your customer's bank or credit card company. If a chargeback is opened by the cardholder's bank, the issuing bank investigates the complaint and decides on the result of the dispute as well. Shop wouldn't be able to prevent chargebacks, but I can definitely understand the impact they can have on your business. If you're using Shopify for your online store, this guide on managing and preventing chargebacks can help you out: https://shopify.link/KWdz. If you have more questions about this you can also reach out to the Shop support team here: https://shopify.link/bmyj. -Erin, Shop Support
TERRIBLE! No way to turn off reviews, so customers get a review request from a review app PLUS a review request from this app. Please let us turn off review requests!
Hey, thanks for reaching out. I appreciate your feedback and understand why this would be useful for your business to have if you have multiple review systems active. I'd be happy to pass this feedback along to our development team for potential future implementation. - Dirk, Shopify Support
SHOP's app doesn't really work, and it's made by Shopify? The app states that I have zero products available, when originally SHOP accepted 100% of our products for a few weeks. All our products are still available and the management bulk editor shows all products selected, but clearly the app has lost a connection. SHOP doesn't offer support, at least I haven't found it within the app, regardless the channel doesn't offer much of a service or ability for their users to find anyone's stores. The only way we will ever get a sale via SHOP is because someone already knows our store name and has searched for us specifically by name, SHOP doesn't make a way for their users to discover anyone, including you! We do so much better with Google and other similar channels.
Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're dissatisfied with it, but we'd love to take a closer look into your issues. I have sent you an email so we can start to troubleshoot this if you wish to reply. Looking forward to assisting you. Brian, Shop Support
i was selling on shop then I got scammed but a thief with stolen credit card details which resulted in a chargeback and investigation shop then shut me down and said i didn't meet the requirements to sell on the shop app this is ridiculous to I have been shut out because of credit card scammers.
We can't use Shop, but it now prints on all our shipping labels. Another boutique claimed we stole their photo, even though it was a vendor provided photo. We aren't allowed to appeal, but got dinged with copyright infringement in a he said she said. Stop advertising your services to my customers, and then not allow me to participate in said services. Especially since you never even heard our side or looked at our proof we had rights to use it too.
Hi there, thanks for taking the time to review our sales channel. I understand you had some trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via the following link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
We'd also be happy to take a look at the shipping label marketing if you provide as much context and screenshots where possible, to see if this can be adjusted.
Best wishes,
Brian,
Shop Support
They work against sellers by supporting the scammers !! , they have zero customer support, and their platform is ideal for getting ripped off by scammers.
Hi there, thanks for taking the time to review our sales channel. I understand you've run into some frustrations.
If your issue related directly to the Shop Sales Channel, I would recommend reaching out to our Shop specific support team via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk . Please add as much context as possible in relation to your issue and we'll be happy to try and assist you.
Alternatively, if it relates to Shopify as a whole, please reach out to Shopify support here - https://bit.ly/3EgQp0N .
Best wishes,
Brian,
Shop Support
This app lacks alot of features. You don't get notified when customers review their products and have no control over that. Your store can be disabled WAY too quickly with no control over that as well. My store had one product that promoted the entire store to be disabled with no way to fix it even though I was bringing in thousands of dollars. Really unhappy customer here.
Hi Elizabeth, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.
In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.
The requirements are listed here - https://bit.ly/3A4GLgJ .
If you'd like us to investigate if there was an error in relation to your eligibility, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.
In relation to the customer reviews, you should be able to keep track of them and reply if needed by following the instructions detailed here - https://bit.ly/40Kgori
Please let us know via https://bit.ly/3NehLrk if you'd like any further assistance with that and we'd be happy to help.
Best wishes,
Brian,
Shop Support