Reviews (5,699)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its user-friendly interface that simplifies browsing, buying, and checkout processes. They appreciate the effective real-time order tracking, seamless Shopify integration, and robust customer engagement tools that enhance brand loyalty and repeat business. Features like personalized product recommendations, secure payment options, and carbon-neutral delivery options also receive positive feedback. The responsive customer service and promotional tools are ...

March 17, 2023

This app lacks alot of features. You don't get notified when customers review their products and have no control over that. Your store can be disabled WAY too quickly with no control over that as well. My store had one product that promoted the entire store to be disabled with no way to fix it even though I was bringing in thousands of dollars. Really unhappy customer here.

Elizabeth Stone
United States
6 months using the app
Shopify replied March 29, 2023

Hi Elizabeth, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.

In ...

July 1, 2021

I'm glad I'm not the only one getting that 404 result. Not sure why it is like that but I Hope they fix that glitch soon.

N Skincare
United States
6 months using the app
Shopify replied July 5, 2021

Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for ...

November 4, 2021

One of the representatives recommended a list of supplier to use for my store. I utilized the recommendation provided, then Shop removed the payment gateway for infringement of the supplier I used without warning and said that the decision is final. Very deceiving and caused major inconvenience to my business! They don’t even bother to take accountability on their end nor help e-commerce owners ...

La Chica Loca
United States
6 months using the app
Shopify replied November 5, 2021

Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you ...

May 24, 2024

I give NO stars due to I can’t list my products as it keeps telling me that I don’t have product categories on my products and when I check I have product categories selected for every product this app is a waste of time and money

Umpteen Treasures
Australia
4 months using the app
Shopify replied May 27, 2024

Hi there! If you are seeing your product categories highlighted in purple in your product details, then theses are just suggestions and they need to be approved by clicking ...

September 13, 2023

Very bad app and we didn't get a good support from Shopify. Users cannot login due to server issues and shop owners face with 5xx errors on Google Search console.

GoWith
United States
6 months using the app
Shopify replied September 15, 2023

Thank you for taking the time to leave a review. It sounds like you are having some issues with your online store, not necessarily the Shop Sales Channel. If you or your ...

November 21, 2023

Can't recommend this Shop App as it hasn't provided any traffic whatsoever - literally none.

Dunleath
United Kingdom
6 months using the app
April 16, 2024

not,working in norway

Beauty4u
Norway
5 months using the app
February 20, 2024

I thought that I would enjoy this app to give my customer a chance to buy great products. But what I received was a lot of fruadulent orders consistently and I have even after I canceled the fraud orders to not receive charge backs. I was hit with paying the transaction fees and it was a lot. Then of course I get this notification that my shop no longer meet the requirement to use the app. Well ...

CSA Creations
United States
5 months using the app
April 28, 2023

If you are a merchant think 5-times before you add Shop to your store. We had a customer who opens a dispute saying they did not received their order when we have an email confirmation they did receive their order. A month later they opened a dispute, we do not get any notification from Shopify nor Shop but an email from AFFIRM. We would never open this email thinking it's a scam since it states ...

BVstylez
United States
5 months using the app
Shopify replied May 2, 2023

Hi there, thanks for taking the time to review our sales channel. I understand you've some issues in relation to Shop Pay Installments.

Just to confirm, this doesn't actually ...

July 20, 2023

Insane that as a seller I have to wait 3-4 days before I see any payout information. I'll be deleting this. I will only fulfill an order when I see payment, so having to wait nearly a week is just nonsense.

Bayside Soapworks
United States
5 months using the app
Shopify replied August 15, 2023

Thank you for your feedback. If you have concerns regarding your payouts, please contact our Support Team (https://shopify.link/7Poo). -Emily, Shop Support