Shop

Great app on it's own but comes with the caveat that when customers who have used shop pay before go to checkout in your store, it implements a forced re-direct from your normal checkout page to a shop pay page where EVERY OTHER payment option you have painstakingly implemented for your store is HIDDEN. Literally holding your checkout page to ransom. "As a workaround, a customer prefers to use a different payment method, they will need to check out using an incognito browser OR select the Checkout as a Guest option in the Shop Pay checkout. Additionally, clearing their browser's cookies and cache completely—ideally from "All Time"—might help as well." This was the official reply I received from Shopify if you can believe it, I still can't.

I am deeply disappointed and frustrated with Shopify's lack of effective security measures against fraudulent transactions. Recently, a customer made a purchase from my Shopify store, received the product and service promptly, and then falsely reported the transaction as fraudulent to their bank. Shopify did not flag the transaction as suspicious, and the customer's bank did not block their card either, yet they ruled against me. As a result, not only did I have to return the purchase amount, but I was also charged a $15 investigation fee by the bank.

Shockingly, the same customer exploited this vulnerability again just two weeks later, repeating the same fraudulent behavior. Once again, Shopify provided no warning or protection, resulting in another financial loss for me and another unjustified $15 fee.

In total, due to Shopify's inadequate security and the bank's oversight, I lost $230 in just one month. My store has been running successfully for seven years, and now I feel completely unprotected and vulnerable. This situation encourages dishonest people to exploit hard-working business owners like myself. I urge Shopify to strengthen their security protocols and protect their merchants from this type of blatant fraud and abuse.

The technical support is quite abysmal. God forbid you have some 1-star archived reviews with your partner app (with issues already resolved with customers), they will cause a nightmare that is near-impossible to fix, as Shop will still reflect a negative rating, even once those reviews are permanently deleted. A true nightmare for Shopify's paying merchants. Be warned...

If I could give zero stars, I would. Their latest update is a complete disaster for merchants. I needed to charge tax on top of my prices for the USA, but thanks to their brilliant new system, taxes are now automatically deducted from my prices—completely eating into my margins.

I reached out for support 23 days ago. TWENTY-THREE DAYS. Multiple follow-ups, zero meaningful responses. Just a black hole of incompetence. How does a company running an e-commerce platform not prioritize fixing an issue that directly impacts sellers’ revenue?

I’m deactivating my shop and moving on. Shopify clearly doesn’t care about its merchants, only their own bottom line.

Absolutely raging. My customers addresses are being merged with other postcodes when entering shipping address on this app. I have lost £200 of product being sent to incorrect addresses and my customers are raging. As am I. What you going to do about it? This is bad.

Continuously charging my account. No person to speak to. I closed my account months and months ago and no one is able to help me and they continue to charge my account. I have tried emailing but it bounces back. I’ve tried speaking my with the AI chat and it won’t put me through to an actual person. This is ridiculous

Hello, I have this message "Shop has noticed your store doesn't meet shopping requirements." And now I can't receive payments. Never had any problem before and now this? Can someone help and tell me what I need to do? I didn't even receive an email. I have no answers and there is nothing I can do on my side. Thank you

As of January 1, 2025 this app will be charging sales tax on all orders, whether the item sold is taxable or not.
We sell an unprepared food item, which is NOT taxable. This is considered stealing.

This company is all bot no human. They falsely accused my company of random things then I spent months getting any information that was rational because the 2 bots can't communicate. The humans were totally nice and completely misleading and time consuming for no reason. This business design is set to make you "rich quick" and spam people. They treat you like your customers, superficially with a lot of false promises. They only want you to make a buck off a toxic t-shirt. If you are a professional. Do NOT use this. They are not a professional organization by any sense of the term. If you have integrity you may not fit their guidelines.

We decided to switch to shopify from woocommerce just because of international sale. The platform is not ready to sell to different countries with different languages and different currencies. On top of that the advisors are not experienced, one of them just completely destroyed our store. The good reviews must be from a store owners with one language, one currency. We lost losts of money and time.