Reviews (4,524)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use and ability to enhance online stores professionally. It features a user-friendly setup, order tracking, and product reviews that increase customer trust and engagement, boosting sales and traffic. The support team is often praised for its excellent service. Additionally, marketing tools and social media integration are beneficial in attracting new customers and enhancing online visibility.

November 3, 2025

Shop app is great because when I retrieve emails from customers or phones numbers and they are Shop users their info is already in the Shop app. Which makes it easier to verify and ask permission to add them to my email subscriber list.

Hemma Candles
United States
Over 4 years using the app
October 5, 2025

I enjoy using shop. I can always track when and how long item will ship and be delivered. I like the installment options as well.

The only suggestion I would have is when shop sends a message concerning the order. Leave pop-up message in message folder to refer back to.

J's Jazzy Jewelz LLC
United States
Over 4 years using the app
September 28, 2025

It's a great app, I love the features. One thing they need to improve is that the agressive shop app login makes it difficult for customers to take advantage of our loyalty rewards programs.

Divine Light Codes
United States
Over 1 year using the app
November 4, 2025

The app was easy to use and migrated smoothly into my Shopify account.
Setting up the online store can be challenging. Having a minimum oftasks to do was less stress.

the quirky houseguest
United States
8 months using the app
November 7, 2025

The Shop app is great because when I collect emails or phone numbers from customers who are already Shop users, their information is automatically available in the app. This makes it much easier to verify their details and ask for permission to add them to my email subscriber list.

BRANDON
United States
6 months using the app
August 28, 2025

Shop is easier to manage and edit than before. It integrates well with workflows and collections and updates instantly. Testing is suggested to ensure discounts apply as intended.

The Butter Project
United States
Over 2 years using the app
September 10, 2025

I love most of the features of this app. I wish there was greater control over the layout of the collections (carousel vs grid) like in the general theme editor, but all in all it is a rock solid low-maintenance addition to our core website.

Coral Cove by Lakeshore Lifestyles
United States
About 1 year using the app
Edited October 26, 2025

BKNJ is a luxury fine jewelry brand deeply committed to presentation and exceptional customer experience. Launching on Shop was an excellent decision for us, as it’s a trusted platform with an outstanding reputation and remarkable customer service. We’re genuinely happy with the app and the overall experience.

BKNJ®
United States
11 months using the app
August 12, 2025

User Interface is A+; appealing and vibrant button placement. Showcase entire Catalog or or Showcase what you want to feature most.

Slickreefing
United States
Over 2 years using the app
September 11, 2025

I’m new to using the Shop app, and so far I’ve been really impressed. The setup was simple, and everything has been smooth and intuitive to get started with. I love how clean and modern it looks, and it makes my brand feel professional right away. It’s easy to use, helps me connect with customers, and I can already see how it will support my store’s growth. Highly recommend for any merchant looking to build trust and create a great shopping experience.

Autophagy Nutrition
United States
5 months using the app