Reviews (5,699)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its user-friendly interface that simplifies browsing, buying, and checkout processes. They appreciate the effective real-time order tracking, seamless Shopify integration, and robust customer engagement tools that enhance brand loyalty and repeat business. Features like personalized product recommendations, secure payment options, and carbon-neutral delivery options also receive positive feedback. The responsive customer service and promotional tools are ...

May 1, 2024

This company is terrible. My customer came and wanted service paid with a major credit card . Shopify accepted the funds that was transferred and say my funds would be posted to my account 2,600.00 and never was
The transaction was complete from my customer on the other have Shopify completely stole my funds and I'm planning to Sue this company. That's a lot of money to take from a person ...

Wilson Auto LLC
United States
About 2 months using the app
Shopify replied May 3, 2024

Hi, there. I'm sorry to hear about your experience. Please contact our live support team through the Help Center (https://shopify.link/vRnL) so we can look into this further. ...

May 29, 2023

never had any probleme selling shoe on my boutique and all of a soudain received a message that it doesnt meet the requirement to use shop didnt thoug much bc i dont care not being promoted and now they closed my shop due to not meeting requirement
Theo from Resell-lausanne.com

Resell_lausanne
Switzerland
2 months using the app
Shopify replied August 23, 2023

Hi there, Theo. Thank you for writing your review and I am sorry to hear that you received a message informing you that your products were not eligible to be listed on Shop. ...

March 17, 2023

I AM REMOVING FROM MY STORE NOW! PLAYING AROUND WITH IT AND IT REFUSES MY PAY IN 4 PAYMENTS. THIS APP ALSO TRACKS EVERY ORDER I HAVE COMING TO MY HOUSE FROM OTHER COMPANIES IN WHICH I DO NOT USE SHOP PAY. KIND OF CREEPY AND IT'S MESSING UP MY ENTIRE CHECK OUT PROCESS.
I AM LEARNING THAT EVERY APP FROM SHOPIFY IS A JOKE!!!!! AND BLOCKS YOUR ACCOUNTS! NEVER USE THE INSTAGRAM & FACEBOOK APP THEY ...

Oliver & Company Toys
United States
2 months using the app
Shopify replied March 29, 2023

Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations, but they relate to the actual Shop app and from a buyer's perspective ...

November 16, 2023

Don't recommend this app, 90% of the orders here are fraudulent orders, you will lose money, the customer can file fraudulent dispute at any time. Because this app doesn't have 3d security, a lot of orders are placed without any 3d security and after a few week you will receive a fraudulent dispute which is hard to win. If you want to risk and get a high dispute rate, lose money, and get a lot of ...

Antonios
Romania
About 2 months using the app
July 23, 2021

I have no idea of the purpose of this app. I have added it to my shop but does anybody actually use it to buy stuff on?
We are based in the UK. Maybe it has more prominence in other countries?

Rugs and Stuff
United Kingdom
About 2 months using the app
Shopify replied July 29, 2021

Hi there, thanks for taking the time to review the Shop Sales Channel. There are many benefits of using Shop to both businesses. It can improve the shopping experience for ...

February 20, 2024

Shopify is making discrimination and threatening our company to disable our website. We are currently in discussion to solve the problem. The details will be given when the discussion ends.
Sully is giving terrible customer service...

Digiturk America
United States
About 2 months using the app
July 22, 2021

no use in UK - option for customer to select 4 payments is not available although this is not stated

reefloat
United Kingdom
About 2 months using the app
Shopify replied July 27, 2021

Hi there, thanks for reviewing the Shop Sales Channel. While Shop Pay Instalments is not yet available in the UK, there are many benefits of using Shop to reach your ...

Edited February 9, 2024

My products don't show in the app and support was unable to resolve it.

Edit: Thank you for reaching out.
I'd like to confirm that all the products I offer meet the necessary criteria for listing in the Shop. Each product has an accompanying image, a clearly stated price, and is categorized appropriately. Additionally, I adhere to the Shop merchant guidelines in full. With Sell with Shop ...

Esserly
Sweden
About 2 months using the app
Shopify replied January 15, 2024

Hey there! Thanks for taking the time to review Shop. We understand that you have been experiencing some issues with linking your products. Please follow our product ...

July 19, 2021

Can't seem to install it. I click on the "Add App" button and it goes blank! Please help out so I can install this for my store!

Haute2Wear
United States
About 2 months using the app
Shopify replied July 27, 2021

Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're having difficulty adding the sales channel to your store. We can certainly ...

April 10, 2023

As a seller I CANNOT GET ANYONE TO HELP!!!! As a seller I CANNOT GET ANYONE TO HELP!!!! As a seller I CANNOT GET ANYONE TO HELP!!!!

Her Style Is
United States
About 1 month using the app
Shopify replied April 13, 2023

Hi there, thanks for taking the time to review our sales channel. I understand you're experiencing some issues as a merchant and need assistance.

If the issue relates to the ...