Reviews (5,691)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its user-friendly interface that simplifies browsing, buying, and checkout processes. They appreciate the effective real-time order tracking, seamless Shopify integration, and robust customer engagement tools that enhance brand loyalty and repeat business. Features like personalized product recommendations, secure payment options, and carbon-neutral delivery options also receive positive feedback. The responsive customer service and promotional tools are ...

September 1, 2023

Same as other users, my Shopify store is only for wholesale customers. I have a third party app to approve or decline customers' account applications and and set tags to let them have wholesale prices. I don't want to show my products on the Shop app to everyone. I've uninstalled this app. But some people still can log in with Shop. Don't know why.

GL LED US LIGHTING
United States
21 days using the app
Shopify replied September 13, 2023

Hi there. Thanks for sharing your review. I understand your concern and will share this feedback with our developers. In the meantime, you can hide certain products from ...

April 6, 2023

Who does Shopify think it is that it can just install this app in my store? The absolute nerve. They spend all their time pushing garbage but when you need assistance, where are they? Making sellers jump through hoops and then not providing any assistance. Do not install another app in my store without our express permission.

GREAT DOG CO.
United States
16 days using the app
Shopify replied April 13, 2023

Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the Shop sales channel suddenly appearing in your store admin.

You ...

August 27, 2023

HABILITENLA PARA ECUADOR Y LATINOAMERICA ACA NO TENEMOS NINGUNA APLICACION APERTUREN TODOS LOS PRODUCTOS TAMBIEN PARA NOSOTROS.

MAGHÚ
Ecuador
14 days using the app
January 11, 2023

Die App ist vom Entwurf gut.
Bei mir funktioniert sie aber trotz massiver Unterstützung vom shopify support nicht. Das ist für mich als Anwender eine Katastrophe. Ich kann die App keineswegs weiterempfehlen

MLM Global Menschen - Lebensqualität - Märkte
Germany
13 days using the app
Shopify replied January 13, 2023

Hi there, thanks for taking the time to review our sales channel. I understand you were running into some issues.

If you'd like us to have a closer look at your query and ...

July 16, 2023

We don't even have the app set up - ours products were supposed to be sold only for subscribed customers - yet, open public managed to place orders through it -thoughts??

Nutrience NZ
New Zealand
11 days using the app
Shopify replied August 16, 2023

Hey there, thanks for taking the time to write a review. We will need to take a further look into your online store set up to advise further. With that being said, you can ...

July 15, 2023

Never installed this app. Proceeding to uninstall it since a new application should not be installed without explicit consent and need more time to evaluate if it is good for our needs.

Japanese Taste
Japan
10 days using the app
June 9, 2021

I installed the Shop app a week ago. My business is still not showing up on the app. I have called in twice and talked with two different support people. The issue has not been resolved.

Texture Clothing
United States
7 days using the app
Shopify replied June 10, 2021

Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist in looking into this issue. If you reply back I'd be happy to investigate ...

October 31, 2021

When Shopify said our store has 40% customers came from Shop and invited us to join, we were happy to install this app and tried. We fulfilled all the requirement they listed on page to open store but our store still disable. Once we contacted the CS team to find out the reason, it's all because our store has received an infringement of Shopify’s Intellectual Property policy when we were started ...

egostore
New Zealand
6 days using the app
Shopify replied November 1, 2021

Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you ...

July 18, 2022

So I am about to recieve £67,000 from shopify capital due to my 5 year history with Stripe....I stupidly STILL have to wait 90 days to use "Shop" as I've only just switched from Stripe to Shopify Payments (and passed all verification asked of me) to save myself 0.6% per transaction. Doesn't make sense at all, does one department from Shopify not speak to another no? I pay tri-annually for Shopify ...

T-Nutrition
United Kingdom
6 days using the app
Shopify replied July 20, 2022

Hi there, thanks for taking the time to review the Shop sales channel.

Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you ...

October 13, 2022

My first bad review I've ever written. Had a DMCA many years ago which was resolved immediately.. and this outright banned our brand from using this core feature under "AUP"; quite shocking really with no leeway or grace period. Notably, we have probably one of the lowest complaint rates in our industry and run a squeaky clean account. I downgraded from our Shopify Plus plan over this, while ...

Pawsome Couture®
Ireland
4 days using the app
Shopify replied October 19, 2022

Hi there, thanks for taking the time to review the Shop sales channel.

Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you ...