Reviews (5,684)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its user-friendly interface that simplifies browsing, buying, and checkout processes. They appreciate the effective real-time order tracking, seamless Shopify integration, and robust customer engagement tools that enhance brand loyalty and repeat business. Features like personalized product recommendations, secure payment options, and carbon-neutral delivery options also receive positive feedback. The responsive customer service and promotional tools are ...

January 19, 2023

Wish I can give zero star, this app won't let me connect with shipstation ,more work for us to handle

ustarbeauty.com
United States
3 days using the app
Shopify replied January 20, 2023

Hi there, thanks for taking the time to review our sales channel. I understand you were running into some issues relating to Shipstation.

If you'd like us to have a closer ...

December 6, 2022

This App is a joke and in no way makes it easier for new shops to sell their products. Shopify literally tells you "Grow your business with tools and features that make it easier to sell your products", but then does not allow you to sell products on Shop, if you haven't had any payments processed with Shopify Payments in the last 90 days. Why on earth would you make "Shopify market place", if ...

Deiz Art
Denmark
3 days using the app
Shopify replied December 7, 2022

Hi there, thanks for taking the time to review the Shop sales channel.

I understand you're dissatisfied about your experience and trouble with eligibility for our Shop sales ...

October 12, 2020

I received an email from shopify to recommend I install the shop app. I did so, and then realised it is for US and Canadian stores only. perhaps shopify shouldnt email UK customers with misleading information!

Boostology
United Kingdom
3 days using the app
Shopify replied October 14, 2020

UPDATE (June 2021): I am just writing to provide an update that the Shop channel is now available to merchants in the UK and Australia as well as those based in the US and ...

March 23, 2023

I did not install this App, and quite frankly, I'm absolutely not happy that Shopify thinks it can just push my store's contents through a marketplace of their choosing.

9c Professional
Netherlands
2 days using the app
Shopify replied March 29, 2023

Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the sales channel suddenly appearing in your admin and your products ...

June 30, 2022

You've been begging me with notifications to activate Shop, which always seems like more admin headache I don't need. I finally gave in and activated it, to be told I'm not eligible, with no reason given. Surely you knew this while you were pimping this nonsense? Please stop bugging me about rubbish I can't use.

Metal by Mail
New Zealand
1 day using the app
Shopify replied July 5, 2022

Hi there, thanks for taking the time to review the Shop sales channel.

Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you ...

Edited February 12, 2022

Installed the app, however it saying most of the products are : Prohibited product types. We sell car parts so this is not correct. Very disappointed!

Car Stereo Shop
New Zealand
1 day using the app
Shopify replied February 16, 2022

Hi there,

Thanks for taking the time to review the Shop sales channel. It's not ideal for you, but currently automobile parts are actually one of the prohibited product types ...

March 22, 2023

I did NOT install this freaking app. Stop messing with my store. I'm not paying Shopify a monthly fee to do whatever they feel like to my store.

TradingSince1999
United States
1 day using the app
Shopify replied March 29, 2023

Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about the sales channel suddenly appearing in your admin.

As mentioned ...

August 19, 2022

yet another offering by Shopify that is riddled with bugs and can't be used. getting pretty tired of Shopify marketing addons to my store that take a day to implement and then still don't work so we have to spend another day removing it. Shopify is exhausting. Too many fingers in too many pies and all badly implemented it seems.

Little Colorado
United States
About 20 hours using the app
Shopify replied August 25, 2022

Hi there, thank you for taking the time to review our sales channel. If you were experiencing bugs or issues then we'll definitely want to look into that with you! You can ...

July 26, 2023

I installed it, It says I have to activate Shop pay payments... but when I go to my settings nothing where I can activate. I'm struggling now for 4 hours to find something. I should not losing so much time for this.

The Groom Gin & Rum
Luxembourg
About 7 hours using the app
Shopify replied August 15, 2023

Thank you for your review. If you're having trouble with your Shop account, please get in touch with our Support Team (https://shopify.link/gK88). -Emily, Shop Support

February 24, 2022

I set up app but it's not loading or letting me manage my products in the sales channel. "No products found" in All/approved/not approved. It says in Products - "You don’t have any products yet." but when I hit "manage products" It's says all have been enabled. It's been a couple of hours so surely this should populate by now. Also lastly, there is no easy help option to contact the app for how ...

Kissan International
Canada
About 2 hours using the app
Shopify replied March 25, 2022

Hi there, thanks for taking the time to review the Shop sales channel. Apologies for the delay in getting back to you. I would be more than happy to look into this further ...