Reviews (5,655)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for enhancing product visibility and boosting sales, noting its user-friendly interface and easy setup. Key features like real-time order tracking, secure checkout, and personalized recommendations are valued for improving the shopping experience. Merchants also appreciate the eco-friendly delivery options and seamless Shopify integration, with customer service noted for its responsiveness and helpfulness in supporting marketing strategies and brand loyalty.

April 3, 2024

so for so good not sure why you ask for rates review when I just started it really not the best why to get honest reviews

Medellin Mafia Design
United States
About 2 months using the app
June 28, 2024

I recently had the pleasure of shopping at CEV Home and kitchen Appliances, and i must say, it was nothing short of exceptional. The store offers an impressive selection of quality home and kitchen appliances, catering to various needs and preferences.
CEV HOME and Kitchen appliances truly set itself apart with its commitment to customers satisfaction and its dedication to offering top-of-the-line product. I would highly recommend to anyone in search of reliable, high-quality home and kitchen appliances, coupled with a seamless online shopping experience.

CEV.COM
Italy
25 days using the app
February 29, 2024

It’s a good shop to list products

Treasure Beauty
United States
About 2 months using the app
June 26, 2024

Im trying to set it but no help

Spotlight
United States
About 2 months using the app
April 21, 2024

I’m finding it difficult to get started selling

Gaia’s Closet
United States
17 days using the app
March 17, 2024

Parce qu’il application shop est très efficace et j’aime bien l’application

Boutique du commerçant
France
3 months using the app
July 3, 2024

Bien

Diallo’s SNKRS
Belgium
5 months using the app
June 25, 2024

Confusing

Simply Basic Jewerly
United States
27 days using the app
December 7, 2022

Please help me understand this. I thought that this was a way to bring new customers into the brand. But now I'm seeing that customers I paid for through Facebook ads have placed their first order through my site -- and a second order through Shop. How was Shop contacting my customer? How would this happen? Is Shop hijacking my customers and encouraging them to bypass my site entirely?

The Bullish Store
United States
Over 1 year using the app
Shopify replied December 8, 2022

Hi there, thank you for taking the time to leave a review. The Shop app does aim to increase your brand's customer base through our curated collections and transparency with product reviews. It's also our objective to help build your existing customer relationships by allowing customers to track their orders and contact you easily if needed. There are emails sent to the customer from us so they are familiar with the app they have just used as well as for compliance. However, these emails would not be triggered by an order from Facebook. They may have already been using our Shop app for tracking. If that's the case, they may have re-visited your Shop store profile after their Facebook order synced to the app for tracking, and it encouraged another purchase.
Any email sent is in place to help support your customers and encourage sales through your store, and its worth is continuously reviewed. If you feel an email has disrupted your orders in any way then please reach out to us with the email's details by starting a support ticket here: https://bit.ly/3NehLrk

Thanks,
Noreena
Shop Support

February 7, 2023

App worked great for me for a few years, I get A chargeback that I show proof that My item was delivered, I did everything correct on my end, Shipping during the holidays is a pain. I showed proof when the item was sent and that the item was delivered to their door steps, And I get taken off of the SHOP app. My customer kept the item and that is fraud. I am out of money and out of an item. Now without a shopping channel because of an issue that was out of my control.

Backyardrustics
United States
Over 1 year using the app
Shopify replied February 9, 2023

Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility.

In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.

Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ .

The bank returns their decision in relation to chargebacks, and that is what we use towards the rate. We don't have any input in that decision.

If you'd like us to investigate if there was an error in relation to your chargeback rate, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

If you wish to discuss the nature of chargebacks in general, and try and get some advice on how best to avoid them, please reach out to Shopify support here - https://bit.ly/3EgQp0N

Best wishes,
Brian,
Shop Support