Reviews (5,624)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting product visibility and customer trust, leading to increased sales and engagement. They highlight its user-friendly interface, real-time order tracking, and seamless integration with Shopify, which enhance both shopping experience and operational efficiency. Additional features like personalized recommendations and secure payments are also valued. Responsive customer service and reliable performance are frequently commended.

June 26, 2024

if you get a chargeback you're finished I've had over $100,000 worth of orders through shop and they disabled my account after around 10 chargebacks. They will never side with you.

ELOHIM
United States
About 1 year using the app
Shopify replied June 28, 2024

Hi, there! I'm sorry to hear about your experience. In order to use the Shop sales channel, your store needs to have a chargeback rate below 1% over the last 6 months. I recommend reviewing this help document (https://shopify.link/Vj74) on how to prevent chargebacks on your store. If you're not currently eligible to use the Shop sales channel, that doesn't necessarily affect your store overall. If you have questions about your account, please get in touch with us here (https://shopify.link/vRnL). We'd be happy to help! - Greta, Shopify Support

May 31, 2024

I cant use shop anymore because of chargebacks. but it wasnt my fault. the customer didnt read the description. It was a pre-order and they thought they would get the product after a few days but in the description i wrote that its a pre order and they will get the product after weeks.

TAQA
Germany
6 months using the app
Shopify replied June 4, 2024

Thank you for your review. Eligibility for the Shop Channel is not impacted by one order, rather, a merchant must have a chargeback rate of less than 1% spanning the last 6 months across all orders. Once you improve your rate, you will be eligible for the channel again. -Olivia, Shop Support

February 22, 2024

My account was suspended due to a single back charge, and regrettably, I received no prior notice of this action.

Despite my repeated attempts to seek clarification and resolution, I have encountered inconsistent responses from the support team. I have reached out over five times, with each interaction yielding differing assurances, from promises of resolution to the understanding that the app would be reinstated after six months of the back charge.

Now that the six-month timeframe has lapsed, I am disappointed that the app remains inactive. Furthermore, I was informed today that additional sales are necessary to reactivate the account. While I acknowledge the importance of sales, it is only possible to generate revenue with access to essential sales assistance tools

Benatti Beachwear
United States
11 months using the app
February 13, 2024

Does not allow me to take off my phone number!!!

Revengeance
United States
Over 2 years using the app
Shopify replied February 15, 2024

Hi, There. Thank you for taking the time to leave your review. You can delete your Shop account which will remove your email and phone number from the platform. Follow this help doc for more information: https://shopify.link/KWjM. If this isn't the solution you're looking for, please contact our support team here: https://shopify.link/bmyj. -Kitana, Shopify Support

February 20, 2024

I thought that I would enjoy this app to give my customer a chance to buy great products. But what I received was a lot of fruadulent orders consistently and I have even after I canceled the fraud orders to not receive charge backs. I was hit with paying the transaction fees and it was a lot. Then of course I get this notification that my shop no longer meet the requirement to use the app. Well it was your fault the fraud orders kept coming thru. This was very traumatizing and disappointing. Very Dissatisfied with this app right now.

CSA Creations
United States
5 months using the app
July 31, 2024

Ca a l'air vraiment sympa, mais mes produits nécessitant de la personnalisation.
J'aurais voulu que les options de personnalisation soient disponibles aussi sur shop.

Mon Tampon Prénom
France
Over 1 year using the app
May 24, 2024

I give NO stars due to I can’t list my products as it keeps telling me that I don’t have product categories on my products and when I check I have product categories selected for every product this app is a waste of time and money

Umpteen Treasures
Australia
4 months using the app
Shopify replied May 27, 2024

Hi there! If you are seeing your product categories highlighted in purple in your product details, then theses are just suggestions and they need to be approved by clicking the check mark next to the suggested categories. Our support is also available 24/7 through our Help Center: https://bit.ly/2AWw5VA and we'd be happy to troubleshoot any product issues with your account. -Shay, Shop Support

May 1, 2024

This company is terrible. My customer came and wanted service paid with a major credit card . Shopify accepted the funds that was transferred and say my funds would be posted to my account 2,600.00 and never was
The transaction was complete from my customer on the other have Shopify completely stole my funds and I'm planning to Sue this company. That's a lot of money to take from a person business when they are a million dollar company.Steal folks hard earn money like that is a Shame. But it's not over I will be getting a Lawyer cause I have all my records

Wilson Auto LLC
United States
About 2 months using the app
Shopify replied May 3, 2024

Hi, there. I'm sorry to hear about your experience. Please contact our live support team through the Help Center (https://shopify.link/vRnL) so we can look into this further. Thank you! - Greta, Shopify Support

October 6, 2024

.

Useful
Portugal
9 months using the app
May 25, 2024

I got a chargeback because my shipping took too long. I got the stupid items but they deactivated my account. Good luck trying to speak with someone about your issues

Sugars315.com
United States
About 1 year using the app
Shopify replied May 27, 2024

Hi there! I am sorry to hear about this situation, dealing with chargebacks is never an easy situation. Our support is available 24/7 through our Help Center: https://bit.ly/2AWw5VA and we'd be happy to discuss any issues with your account. -Shay, Shop Support