Reviews (5,673)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for enhancing product visibility and boosting sales, noting its user-friendly interface and easy setup. Key features like real-time order tracking, secure checkout, and personalized recommendations are valued for improving the shopping experience. Merchants also appreciate the eco-friendly delivery options and seamless Shopify integration, with customer service noted for its responsiveness and helpfulness in supporting marketing strategies and brand loyalty.

June 9, 2024

This app takes the liberty of re-writing my thank you pages and inserts information that is not accurate. I am not a programmer and cant figure out how to change this.
I have more customers get angry with me because of this app

Zen Garden and Bonsai
Canada
About 1 year using the app
Shopify replied June 17, 2024

Hi, there.

We appreciate you taking the time to share your review. We're sorry to hear you did not have an ideal experience navigating the app.

Our Support team would like to ...

April 27, 2024

I've been a loyal user of Shop Channel for over a year, serving 380 customers. However, after a chargeback issue, my account was suspended, despite it being resolved in my favor. Attempts to resolve this with customer support have been frustrating. Disappointed with Shop Channel's handling of the situation and hope for improved transparency and efficiency in the future. Please reactivate my ...

FORHERA DESIGN
Canada
About 1 year using the app
Shopify replied April 29, 2024

Thank you for connecting with us and sharing your feedback. We invite you to connect with our Shop Team (https://shopify.link/bmyj) directly so we can better assist you with ...

May 5, 2024

hallo my shop channel is not working anymore, because of chargeback first of all that chargeack was not my problem because sopify said its low fraudulant order and did not notified me, secondly the shop channel is my main orders generator meaning i have 100% of my orders from shop and you suddenly yestarday without notifing me deleted me from shop channel meaning you ruined my whole business, ...

Nikita Studio
Germany
About 1 year using the app
Shopify replied May 6, 2024

Hi, there. Thank you for leaving a review. We'd be happy to take a look into this with you. For more help please reach out to our support team through the Help Center: https: ...

May 31, 2024

I cant use shop anymore because of chargebacks. but it wasnt my fault. the customer didnt read the description. It was a pre-order and they thought they would get the product after a few days but in the description i wrote that its a pre order and they will get the product after weeks.

TAQA
Germany
6 months using the app
Shopify replied June 4, 2024

Thank you for your review. Eligibility for the Shop Channel is not impacted by one order, rather, a merchant must have a chargeback rate of less than 1% spanning the last 6 ...

June 26, 2024

if you get a chargeback you're finished I've had over $100,000 worth of orders through shop and they disabled my account after around 10 chargebacks. They will never side with you.

ELOHIM
United States
About 1 year using the app
Shopify replied June 28, 2024

Hi, there! I'm sorry to hear about your experience. In order to use the Shop sales channel, your store needs to have a chargeback rate below 1% over the last 6 months. I ...

May 1, 2024

This company is terrible. My customer came and wanted service paid with a major credit card . Shopify accepted the funds that was transferred and say my funds would be posted to my account 2,600.00 and never was
The transaction was complete from my customer on the other have Shopify completely stole my funds and I'm planning to Sue this company. That's a lot of money to take from a person ...

Wilson Auto LLC
United States
About 2 months using the app
Shopify replied May 3, 2024

Hi, there. I'm sorry to hear about your experience. Please contact our live support team through the Help Center (https://shopify.link/vRnL) so we can look into this further. ...

May 24, 2024

I give NO stars due to I can’t list my products as it keeps telling me that I don’t have product categories on my products and when I check I have product categories selected for every product this app is a waste of time and money

Umpteen Treasures
Australia
4 months using the app
Shopify replied May 27, 2024

Hi there! If you are seeing your product categories highlighted in purple in your product details, then theses are just suggestions and they need to be approved by clicking ...

March 6, 2024

We use LockSmith for our B2B customers only. Due to this reason only and only that SHOP is not approved. Really sad.

Remoair
Sweden
Over 1 year using the app
April 25, 2024

the Most PISSSSS POOR App/Website
Shopify used to be easy, seamless & now its prone to Fraud, Hackers & its a bloated, unease, expensive site
with no Help,
you have to fight with Bots to get the App to work.
And integrate it in.

Forget it.

Electric Dollhouse
United States
10 months using the app
Shopify replied April 26, 2024

Hi, there! Thanks for your feedback, and I'm sorry to hear about your experience. We would be happy to assist you with any issues you're having with your store. Please reach ...

May 25, 2024

I got a chargeback because my shipping took too long. I got the stupid items but they deactivated my account. Good luck trying to speak with someone about your issues

Sugars315.com
United States
About 1 year using the app
Shopify replied May 27, 2024

Hi there! I am sorry to hear about this situation, dealing with chargebacks is never an easy situation. Our support is available 24/7 through our Help Center: https://bit.ly/ ...