Reviews (5,624)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting product visibility and customer trust, leading to increased sales and engagement. They highlight its user-friendly interface, real-time order tracking, and seamless integration with Shopify, which enhance both shopping experience and operational efficiency. Additional features like personalized recommendations and secure payments are also valued. Responsive customer service and reliable performance are frequently commended.

April 25, 2024

the Most PISSSSS POOR App/Website
Shopify used to be easy, seamless & now its prone to Fraud, Hackers & its a bloated, unease, expensive site
with no Help,
you have to fight with Bots to get the App to work.
And integrate it in.

Forget it.

Electric Dollhouse
United States
10 months using the app
Shopify replied April 26, 2024

Hi, there! Thanks for your feedback, and I'm sorry to hear about your experience. We would be happy to assist you with any issues you're having with your store. Please reach out here (https://shopify.link/vRnL). We're available 24/7 to assist you! - Greta, Shopify Support

March 6, 2024

We use LockSmith for our B2B customers only. Due to this reason only and only that SHOP is not approved. Really sad.

Remoair
Sweden
Over 1 year using the app
May 11, 2024

If you get a chargeback, thats not your fault. they will disable your account

Authority Fitness
United States
Over 2 years using the app
Shopify replied May 13, 2024

Thank you for taking the time and bringing this to our attention. While the chargeback decisions are completely handled by the financial institutions, the chargeback rate is what payment providers look at to determine whether they can support a business. The chargeback rate is based on the total number of orders and chargebacks filed against the store. If you believe there's a mistake with the disabling of your account, then please get in touch with us here: https://shopify.link/bP6A. Cheers. -Elias, Shop Support

May 30, 2024

The app is installed by default. Even if you install they leave traces of your store and products to the app and they force you to keep the app installed to remove them which makes no sense. This is what their Support said.

Japanese Taste Business
Japan
29 days using the app
Shopify replied June 4, 2024

Hi there. Thank you for sharing your review. This app is available to eligible merchants. If you prefer to disable it's functionality, kindly head over to the Shop Channel tools in your admin and manage your settings. You can adjust settings related to Shop app discoverability, Shop Pay, Track with Shop, and Shop chat. -Mac, Shopify Support

July 16, 2024

It is to hard to get help

LaNeek's Tasty Treats
United States
4 months using the app
May 24, 2024

The Shopify payments is not available in my region India so i'm unable to use shopify payments.. please do something

BaKLoL
India
About 2 months using the app
February 20, 2024

Shopify is making discrimination and threatening our company to disable our website. We are currently in discussion to solve the problem. The details will be given when the discussion ends.
Sully is giving terrible customer service...

Digiturk America
United States
About 2 months using the app
March 29, 2024

customers will write reviews negative prior to receiving orders

Shop Sassy Chick
United States
Almost 3 years using the app
Shopify replied April 1, 2024

Hey there! Thanks for sharing your concerns. We would love to understand more about the issues you're experiencing with using the Shop app. If you're open to it, please reach out to us here: https://shopify.link/bmyj. We'd be happy to take a closer look at this issue to find a resolution! -Mac, Shop Support

June 24, 2024

THIS APP IS NOT AVAILABLE TO SOUTH AFRICAN SHOPIFY STORES YET IT COMES DEFAULT ON THE SHOPIFY STORE.

I HAVE HAD 6 SHOPIFY STORES ALREADY AND NONE HAS MADE SALES AND I CLOSED THEM ALL.BUSY WITH A VERY LAST FINAL ONE TO SEE.

REQUEST: MAKE THE SHOP APP AVAILABLE TO SOUTH AFRICAN BASED SHOPIFY STORES. PLEASE

Wireless-Tech
South Africa
About 2 hours using the app
Shopify replied June 26, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support

May 11, 2024

me gustaria que remuevan un review falso nosotros si hicimos la orden de uin cliente llamada yiseli y fue deliveered

Giandy
United States
8 months using the app