Shop , 2,371 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, seamless integration, and real-time synchronization with their stores. They credit it for boosting traffic, sales, and engagement. The analytics dashboard and personalized communication tools are valued for insights into customer behavior. The review system effectively builds trust, and the design adapts well across devices. Features like installment pay, real-time tracking, and AI product recommendations are also favored. Merchants report attracting new customers and faster order processing. The customer support is praised for its effectiveness.
Refine
-
By rating
Same as other users, my Shopify store is only for wholesale customers. I have a third party app to approve or decline customers' account applications and and set tags to let them have wholesale prices. I don't want to show my products on the Shop app to everyone. I've uninstalled this app. But some people still can log in with Shop. Don't know why.
Hi there. Thanks for sharing your review. I understand your concern and will share this feedback with our developers. In the meantime, you can hide certain products from appearing on the Shop App by toggling off the sales channel in the product section. If you are still having issues, feel free to get in touch with our support team here: https://shopify.link/WJna. -Mac, Shopify Support
Any purchase we've had through the Shop Channel has ended up being a fraudulent purchase resulting in financial loss and emotional turmoil.
I'm sorry to hear about your experience with fraudulent orders, and I understand that it must have been stressful to handle. Unfortunately, fraudulent orders are a possibility regardless of the channel. To help prevent this type of activity going forwards, I recommend checking out our fraud prevention guide here: https://shopify.link/Qe1p. -Sophia, Shopify Support
Shop pay gave me an order for a while
It was a moment of happiness
This app gave me one last nightmare
account inactive
If you're going to sell it in the shop, I'd rather sell it on Amazon.
Thank you for taking the time to review the Shop Sales Channel. I am sorry you didn't have a great experience while using it. We would love to hear more about what happened, please reach out to our authenticated support in the Help Center to share more detailed feedback: https://shopify.link/VRd6. -Shay
We have a wholesale store that requires login-only access and Shop was able to sell to random people at our wholesale pricing without any approval from us by offering our products on its main commerce page. This is not only a terrible design, but also puts us in a sales tax liability situation since we vet that all of our customers are required to have a valid Resellers License prior to giving them access to our wholesale pricing. If you have a login-only website, Shop shouldn't be able to offer your products, pretty simple. Bizarre functionality, not impressed.
Hi, thanks for reviewing our Shop channel. For context, at this stage the Shop channel isn't compatible with stores that also offer wholesale pricing, as the system won't respect any wholesale rules that a store may have set up for their products.
Wholesale stores are typically opted out of the Shop channel by default, in order to mitigate the risks that being featured in the Shop app could have for the store (ie. customers in seeing the store's wholesale pricing). In saying this however, merchants do have the ability to still opt in to Shop by installing the app within their Shopify admin themselves, if they're willing to accept the risk that special wholesale product rules will be ignored by the system.
I can understand how important it is to be able to incorporate a rule within the Shop channel that separates wholesale products versus those tailored for regular customers, however. I'll be sure to pass on the feedback that you've shared with us here to our development team for consideration. Thanks! -Kimi, Shopify Support
never had any probleme selling shoe on my boutique and all of a soudain received a message that it doesnt meet the requirement to use shop didnt thoug much bc i dont care not being promoted and now they closed my shop due to not meeting requirement
Theo from Resell-lausanne.com
Hi there, Theo. Thank you for writing your review and I am sorry to hear that you received a message informing you that your products were not eligible to be listed on Shop. If you are unsure about why this is, please respond to the email you should have received from us or contact our support team directly: https://shopify.link/vRnL. -Victor, Shopify Support
Insane that as a seller I have to wait 3-4 days before I see any payout information. I'll be deleting this. I will only fulfill an order when I see payment, so having to wait nearly a week is just nonsense.
Thank you for your feedback. If you have concerns regarding your payouts, please contact our Support Team (https://shopify.link/7Poo). -Emily, Shop Support
i dont know how to add my all products to my shop
Never installed this app. Proceeding to uninstall it since a new application should not be installed without explicit consent and need more time to evaluate if it is good for our needs.
We don't even have the app set up - ours products were supposed to be sold only for subscribed customers - yet, open public managed to place orders through it -thoughts??
Hey there, thanks for taking the time to write a review. We will need to take a further look into your online store set up to advise further. With that being said, you can get in touch with our live support by logging into your online store using the Contact Us page: https://shopify.link/J1kv. -Ollie, Shop Support
I installed it, It says I have to activate Shop pay payments... but when I go to my settings nothing where I can activate. I'm struggling now for 4 hours to find something. I should not losing so much time for this.
Thank you for your review. If you're having trouble with your Shop account, please get in touch with our Support Team (https://shopify.link/gK88). -Emily, Shop Support