Reviews (5,684)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its user-friendly interface that simplifies browsing, buying, and checkout processes. They appreciate the effective real-time order tracking, seamless Shopify integration, and robust customer engagement tools that enhance brand loyalty and repeat business. Features like personalized product recommendations, secure payment options, and carbon-neutral delivery options also receive positive feedback. The responsive customer service and promotional tools are ...

May 2, 2024

losw sale

Shubham Foods
United Kingdom
8 months using the app
April 16, 2024

not,working in norway

Beauty4u
Norway
5 months using the app
July 3, 2024

Cette application n’est pas compatible avec votre boutique

whaaaaay `.?

browse-win
Morocco
3 months using the app
June 5, 2024

hola como yo puedo usar hase aplicacion en mi tienda shop ia

Macen.com
Chile
4 months using the app
July 23, 2024

Great

Lulu Chanel Hair
United States
About 2 months using the app
March 16, 2024

muy mala

www.miorganica.com
United States
12 months using the app
October 25, 2021

I've sent several email and no response, the shopify rep(3 of them tried to resolve the issue and recommend i call support but no response(via email). I'm losing money on the shop app because no agents are available to help me.. Can i get a representative to call me.

Can A Girl Catch A Break Chic Boutique LLC
United States
Over 3 years using the app
Shopify replied October 26, 2021

Hi there, thanks for taking the time to review the Shop sales channel.

While Shop support does not offer phone support, we have a full team of specialists who are more then ...

February 13, 2024

Does not allow me to take off my phone number!!!

Revengeance
United States
Over 2 years using the app
Shopify replied February 15, 2024

Hi, There. Thank you for taking the time to leave your review. You can delete your Shop account which will remove your email and phone number from the platform. Follow this ...

May 6, 2023

Customers cannot find my store on this app. Plus shoppay tries to force customer into only using it. Shopify need a one page checkout so that customers can CHOOSE the payment method they want to use.

Western Soul®
United States
Over 2 years using the app
Shopify replied August 24, 2023

Thank you for leaving your review. If you're having trouble with your Shop account I recommend reaching out to our support team here (https://shopify.link/bmyj) so that we ...

August 28, 2023

For about 3 weeks now, almost every purchase made via the Shop channel/app has ended up being a fraudulent order. Not only that, the orders were not flagged by Shopify's system - Shopify Fraud Protection did not catch those things and we got hammered with fraudulent orders and chargebacks - we found out on our own either from people calling in after the orders went through, or when we look ...

CherryTree Inc
United States
Over 2 years using the app
Shopify replied September 1, 2023

Hi, thanks for the detailed review of your experience of using the Shop channel. Dealing with fraudulent orders are never easy, so I can understand your frustration.

For ...