Reviews (4,906)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its user-friendly interface and effective order tracking, which not only enhances the shopping experience but also keeps merchants informed about their purchases. They report increased sales and customer engagement, crediting the seamless integration and personalized product recommendations. The support for multiple payment options and responsive customer service are also valued features. Additionally, the app's promotion of local and eco-friendly shopping options appeals to environmentally conscious consumers, further boosting website traffic and facilitating real-time customer interactions, leading to improved business performance and customer satisfaction.

December 30, 2020

I have been running e-commerce stores for some time now. I really love the premise of the SHOP app. I think it has a lot of potential to assist in order tracking and convenience for customers that order with ecommerce shops. However, I am having a large problem with SHOP in how it does not synch well with orders placed at one of my dropship sites. SHOP does not follow tracking of other carriers, and seems to only follow with USPS. This is causing a customer service nightmare with one of my stores. If we are misusing this app please (developers) comment, and we will happily change our review. Cainiao order tracking (for example) does not function.

Plain Clothing Store
United States
16 days using the app
Edited June 14, 2021

Updated: Initially the app would not show our brand. I contacted SHOP support who took a few weeks to respond (to my negative review). It is now working.

FoodVacBags
United States
13 days using the app
Shopify replied June 10, 2021

Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Best wishes, Brian, Shop Support.

March 28, 2023

This could be the best app these legends have made, though still early days. Let's see if it works overtime, and without me having to sell my soul to the data gods.

Packstore
Australia
7 days using the app
July 5, 2021

I'm getting a 404 error and can't install this onto our store. I have tried multiple times on different browsers.

Boqer123
United Kingdom
4 minutes using the app
Shopify replied July 6, 2021

Hi there, thank you for reviewing the Shop app. Sorry to hear you're experiencing this 404 error, we would really like to investigate this further. I have sent you an email so that we can continue this conversation and troubleshoot from there. Dee, Shop Support

July 2, 2021

Same here tried installing and got the 404 page not found error. Is there anything else I can do? Hope you can help us with this.

Vaja
United States
2 minutes using the app
Shopify replied July 5, 2021

Hi there, thanks for taking the time to review the Shop sales channel. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Brian, Shop Support

September 27, 2024

The Little Corner Store
United States
About 1 year using the app
August 7, 2024

Cardon Tools
Canada
Over 1 year using the app
September 5, 2024

Crevique
Ireland
3 months using the app
October 30, 2024

EchoBird
United States
28 days using the app
September 8, 2024

My Store
Netherlands
19 days using the app