Reviews (5,676)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for enhancing product visibility and boosting sales, noting its user-friendly interface and easy setup. Key features like real-time order tracking, secure checkout, and personalized recommendations are valued for improving the shopping experience. Merchants also appreciate the eco-friendly delivery options and seamless Shopify integration, with customer service noted for its responsiveness and helpfulness in supporting marketing strategies and brand loyalty.

June 15, 2024

Het is goed

Jexa.
Netherlands
15 days using the app
July 25, 2021

I have used this app for about a week. It shows a couple of people have looked at items in my store. I think in a few months I will have more data to give a more thorough review of the app. The one complaint I have is that my product thumbnails are cropped in a weird way on my store's profile, especially the landscape ones. This was surprising because the product photos look good on the mobile version of my store's website. Is there a way to update how the product thumbnails look on the Shop app without changing the look on my mobile site?

Donovan James, LLC
United States
Over 2 years using the app
Shopify replied August 3, 2021

Hi there, thanks for taking the time to review the Shop app. We're glad to hear you're seeing traffic already. We appreciate your feedback regarding the product image display. I have sent you an email so that I can share more information with you regarding this. I look forward to speaking with you further! Dee, Shop Support

April 13, 2024

Facil

Redondo art
Canada
28 days using the app
May 11, 2023

this app would be 5 stars if the reviews were integrated with our Shopify website product reviews. otherwise I am happy with the amount of reviews this generates!

Rackk & Ruin
United States
Over 1 year using the app
Shopify replied August 23, 2023

Thank you for your review and feedback! -Emily, Shop Support

September 9, 2023

im having trouble adding shopify payment method. it says i dont meet product requirements. can i get some assistance with this issue? thank you

HomesAbroad
United States
Over 1 year using the app
Shopify replied September 14, 2023

Hey, there! Thanks for taking the time to review the Shop Channel App. For Shopify Payments product eligibility requirements, please refer to this guide here: (https://shopify.link/vaZB). Should this not solve your issue, we encourage you to reach out to us directly here: (https://shopify.link/bmyj). -Maz, Shop Support

July 15, 2023

wish there was more advertisement tools to help promote shop. not just a small link on website. would like to be able to do links to App stores etc in emails.

Christmas Perks
United Kingdom
About 1 year using the app
Shopify replied August 15, 2023

Thank you for your review and feedback. We have great resources on how to promote your business. Here is a really helpful one: (https://shopify.link/YW2j). -Emily, Shop Support

January 22, 2024

great

Palace_Premium
United Kingdom
10 months using the app
December 8, 2023

bien

Painstopelectric
Canada
9 months using the app
May 23, 2023

Pretty good but too limited and basic with options for personalising your shop. Also desperately needs the ability to add Metafields to product pages - for example some products we sell take 2-3 weeks to fulfil, there is no way to relay this information without editing the product description every time the item goes in or out of stock on the Shop App unlike our website which uses Metafields to do so

Hobby Figures
United Kingdom
7 months using the app
Shopify replied August 24, 2023

Hi, there. Thank you for your review! I'm happy to pass along this feedback. We're always looking for ways to improve the app and these are great suggestions. This guide can help you customize your Shop store with the available options in the meantime: https://shopify.link/N8L8. -Erin, Shop Support

April 23, 2024

Boa cchffvjkg

EzoPlace
Portugal
6 days using the app