Reviews (5,691)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its user-friendly interface that simplifies browsing, buying, and checkout processes. They appreciate the effective real-time order tracking, seamless Shopify integration, and robust customer engagement tools that enhance brand loyalty and repeat business. Features like personalized product recommendations, secure payment options, and carbon-neutral delivery options also receive positive feedback. The responsive customer service and promotional tools are ...

March 4, 2024

I don’t know yet.. that sale was refunded

Shine Sparkle Studio
United States
About 1 month using the app
November 1, 2023

difficulte de syncronisation

Melcor
Canada
About 1 month using the app
June 28, 2023

Hard to tell if people are using the pay over time feature or paying normally. Also what is the difference between shop pay and shop app?

Bongo Java Roasting Co.
United States
23 days using the app
Shopify replied August 18, 2023

Hi, there. Thanks for getting in touch!

To view orders made using Shop Pay Installments, you can follow the steps listed here: https://shopify.link/RWp4.

The difference ...

July 27, 2023

Okay, so first off, I've never had issues with Shop or customers themselves. I find the idea of getting more eyes on my shop a good thing, HOWEVER... I use a third party app and I noticed that on my Shop store, my wholesale listings are available for people to purchase from. My tags are set up so there is a retail side and wholesale side of my listings, so I'm not sure why people on Shop have ...

Fatty Pancake
United States
23 days using the app
Shopify replied August 16, 2023

Hi, thanks for taking the time to review the Shop channel. At this stage, our system for the Shop channel won't respect any wholesale rules that a store may have with their ...

December 30, 2020

I have been running e-commerce stores for some time now. I really love the premise of the SHOP app. I think it has a lot of potential to assist in order tracking and convenience for customers that order with ecommerce shops. However, I am having a large problem with SHOP in how it does not synch well with orders placed at one of my dropship sites. SHOP does not follow tracking of other carriers, ...

Plain Clothing Store
United States
16 days using the app
Edited June 14, 2021

Updated: Initially the app would not show our brand. I contacted SHOP support who took a few weeks to respond (to my negative review). It is now working.

FoodVacBags
United States
13 days using the app
Shopify replied June 10, 2021

Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for ...

March 28, 2023

This could be the best app these legends have made, though still early days. Let's see if it works overtime, and without me having to sell my soul to the data gods.

Packstore
Australia
7 days using the app
July 5, 2021

I'm getting a 404 error and can't install this onto our store. I have tried multiple times on different browsers.

Boqer123
United Kingdom
4 minutes using the app
Shopify replied July 6, 2021

Hi there, thank you for reviewing the Shop app. Sorry to hear you're experiencing this 404 error, we would really like to investigate this further. I have sent you an email ...

July 2, 2021

Same here tried installing and got the 404 page not found error. Is there anything else I can do? Hope you can help us with this.

Vaja
United States
2 minutes using the app
Shopify replied July 5, 2021

Hi there, thanks for taking the time to review the Shop sales channel. I would be more than happy to look into this further and I have sent you an email so we can continue ...

February 26, 2025

swagglesdogcollars
Ireland
Almost 2 years using the app