Reviews (5,699)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its user-friendly interface that simplifies browsing, buying, and checkout processes. They appreciate the effective real-time order tracking, seamless Shopify integration, and robust customer engagement tools that enhance brand loyalty and repeat business. Features like personalized product recommendations, secure payment options, and carbon-neutral delivery options also receive positive feedback. The responsive customer service and promotional tools are ...

March 12, 2024

As a new entrant to the world of Shopify, I was eager to streamline my checkout process and offer customers the convenience of Shop Pay. However, my excitement quickly turned to frustration when I discovered that I was unable to enable this feature without any explanation.

What baffles me even more is that countless newcomers like myself have successfully implemented Shop Pay without issue. So, ...

Tanbobo Shop
Hong Kong SAR
8 months using the app
Shopify replied March 21, 2024

Hi, there. Thanks for taking the time to leave a review. We're sorry to hear about your experiences with Shop Pay. You may have a received an email from our team containing ...

July 3, 2024

Cette application n’est pas compatible avec votre boutique

whaaaaay `.?

browse-win
Morocco
3 months using the app
November 12, 2023

TERRIBLE! No way to turn off reviews, so customers get a review request from a review app PLUS a review request from this app. Please let us turn off review requests!

Authors Selling Direct
Australia
8 months using the app
Shopify replied November 15, 2023

Hey, thanks for reaching out. I appreciate your feedback and understand why this would be useful for your business to have if you have multiple review systems active. I'd be ...

January 23, 2024

Review management is a total nightmare, can't even censor insults or whatever, and you can't turn them off.

Comfy Family
United States
8 months using the app
Shopify replied January 25, 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shop app. To clarify, are you looking to ...

December 16, 2021

SHOP's app doesn't really work, and it's made by Shopify? The app states that I have zero products available, when originally SHOP accepted 100% of our products for a few weeks. All our products are still available and the management bulk editor shows all products selected, but clearly the app has lost a connection. SHOP doesn't offer support, at least I haven't found it within the app, ...

Burke & Keen
Netherlands
8 months using the app
Shopify replied December 21, 2021

Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're dissatisfied with it, but we'd love to take a closer look into your issues. I ...

Edited February 15, 2024

i was selling on shop then I got scammed but a thief with stolen credit card details which resulted in a chargeback and investigation shop then shut me down and said i didn't meet the requirements to sell on the shop app this is ridiculous to I have been shut out because of credit card scammers.

beauty and beyond
Australia
8 months using the app
February 11, 2023

We can't use Shop, but it now prints on all our shipping labels. Another boutique claimed we stole their photo, even though it was a vendor provided photo. We aren't allowed to appeal, but got dinged with copyright infringement in a he said she said. Stop advertising your services to my customers, and then not allow me to participate in said services. Especially since you never even heard our ...

Striped Box Boutique
United States
7 months using the app
Shopify replied February 14, 2023

Hi there, thanks for taking the time to review our sales channel. I understand you had some trouble with eligibility for our Shop sales channel. If you were deemed ineligible ...

February 15, 2023

They work against sellers by supporting the scammers !! , they have zero customer support, and their platform is ideal for getting ripped off by scammers.

Tinymod Furniture
Canada
7 months using the app
Shopify replied March 6, 2023

Hi there, thanks for taking the time to review our sales channel. I understand you've run into some frustrations.

If your issue related directly to the Shop Sales Channel, I ...

January 16, 2024

There is no customisation when it comes to customers leaving reviews on the shop app. The email request can't be modified and you can't even see what the email looks like that Shop sends!. You also don't receive notification when a customer writes a review, they just automatically publish it. I use Judge.me where I customise my emails and make it more personal, this means though customers receive ...

Imogen's Luxuries
United Kingdom
7 months using the app
June 5, 2024

hola como yo puedo usar hase aplicacion en mi tienda shop ia

Macen.com
Chile
4 months using the app