Shop channel

Shop channel

Price: Free
Rating (2.2)
Reviews
Developer
Shopify

Highlights

Popular with businesses like yours
  • Based in United States
Speed tested
  • Low impact to your online store
Built for your business
  • Works with the latest themes
  • Use directly in Shopify admin

About this app

Launched

September 22, 2020

Languages

English

Integrates with

Shop app, Shop Pay, Shop Promise

The Shop channel is your control center for managing and optimizing your brand presence on Shop.

Take control of your brand presence on the Shop app. Ensure your mobile app storefront reflects your brand by integrating assets and customizing your store details. Manage products and collections to improve discoverability. Engage directly with customers, view and reply to reviews, and use automation to boost sales. Use Shop channel analytics to track impressions, favorites, orders, and sales.

  • Convert more sales with Shop Pay’s accelerated checkout
  • Build trust and increase transparency with the ‘Track with Shop’ button
  • Customize your mobile app storefront with assets unique to your brand
  • Engage and retain customers with personalized product recommendations
  • Measure Shop’s impact on your business with key performance analytics
84 reviews
Overall rating
2.2
Counts per rating level
  • 29% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 54% of ratings are 1 stars
December 8, 2022

Thank God For Shop, We've gotten some great recognition by adding shop to our sales channel on shopify. We are the Most appreciative.

K AND K’S EXCLUSIVE
United States
Time spent using app: 6 months
December 7, 2022

Please help me understand this. I thought that this was a way to bring new customers into the brand. But now I'm seeing that customers I paid for through Facebook ads have placed their first order through my site -- and a second order through Shop. How was Shop contacting my customer? How would this happen? Is Shop hijacking my customers and encouraging them to bypass my site entirely?

The Bullish Store
United States
Time spent using app: Over 1 year
Shopify replied December 8, 2022

Hi there, thank you for taking the time to leave a review. The Shop app does aim to increase your brand's customer base through our curated collections and transparency with product reviews. It's also our objective to help build your existing customer relationships by allowing customers to track their orders and contact you easily if needed. There are emails sent to the customer from us so they are familiar with the app they have just used as well as for compliance. However, these emails would not be triggered by an order from Facebook. They may have already been using our Shop app for tracking. If that's the case, they may have re-visited your Shop store profile after their Facebook order synced to the app for tracking, and it encouraged another purchase.
Any email sent is in place to help support your customers and encourage sales through your store, and its worth is continuously reviewed. If you feel an email has disrupted your orders in any way then please reach out to us with the email's details by starting a support ticket here: https://bit.ly/3NehLrk

Thanks,
Noreena
Shop Support

December 6, 2022

Keeps saying my store is ineligible but was never told why. Something about a product not on my site. I've been on Shopify for a long time and status still hasn't changed. Apparently garbage.

Shoppin' With Me
United States
Time spent using app: 4 months
Shopify replied December 7, 2022

Hi there, thanks for taking the time to review our sales channel. I understand you have concerns about your account having unknown issues relating to the eligibility.

In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements, and those are listed here - https://bit.ly/3A4GLgJ. There should be a notice in your admin under the Shop Sales channel highlighting any issues found with your store. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business.

If you'd like us to investigate if there was an error in relation to your eligibility checks, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk.

Best wishes,
Brian,
Shop Support

About this app

Launched

September 22, 2020

Languages

English

Integrates with

Shop app, Shop Pay, Shop Promise

Built by Shopify

About Shopify

38 apps

3.5 average rating

12 years building apps for the Shopify App Store

Support

Send a message

help@shop.app

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