Shop channel
Create a free mobile app experience for your online store.
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Popular with businesses in the United States
App highlights
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Seamless workflow: use directly in Shopify admin
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Up-to-date tech: works with the latest themes
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Speed tested: low impact to your online store
Key values section
Customize your store profile
Manage your brand’s presence in the Shop app. Edit your logo, cover image, description, and product catalogue.
Increase lifetime value
Create marketing automations to drive repeat purchases and build loyalty with customer experience tools.
Track and optimize performance
Track your audience, Shop Pay sales, marketing automations, and measure the Shop app against other channels.
Shop channel
Launch date
Shop channel
Launch date
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Metal by Mail
You've been begging me with notifications to activate Shop, which always seems like more admin headache I don't need. I finally gave in and activated it, to be told I'm not eligible, with no reason given. Surely you knew this while you were pimping this nonsense? Please stop bugging me about rubbish I can't use.
Developer reply
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you as the account owner and investigate this for you right away.
Best wishes,
Brian,
Shop Support
VicStone.NYC
The seller was so accommodating and kind! And I’m in love with my ring! It is gorgeous and clearly very well made. Glad I decided to purchase from them.
Cookiecad
I have been a Shopify customer for many years. In 2020 Shopify did the right thing and purged hateful content from stores. We host a marketplace and one product in our shop that was added by a vendor was taken down. It had never sold and had we noticed it we would have taken it down immediately. Shopify flagged our store as violating AUP and won't allow us to join the shop app. There was never a warning, just an immediate ban. They have ignored all requests to explain, to appeal. Their legal department doesn't respond. Their support personnel don't know what to do. I have tried for years to talk to someone but there is no one to talk to.
Developer reply
Hi there, thanks for taking the time to review the Shop sales channel.
Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business.
If you wish to discuss this further, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible.
Best wishes,
Brian,
Shop Support
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