Reviews (5,133)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and trust through seamless integration of product reviews, which boosts purchases and brand professionalism. It features user-friendly setup, intuitive operation, order tracking, and easy product management, with a clean, modern design that enhances the shopping experience. Reliable performance and responsive customer support make it ideal for improving customer connections and streamlining store management.
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This APP causes more issues than it is worth. EVERY TIME I fulfil an order (in the UK) SHOP sends my customer a DHL (USA) tracking number to my customer causing so much confusion. The are no settings to prevent this and ZERO support. It's just simply awful.
To bad they double dip into your profits. They allow whatever retailer who is selling your product to be relisted on your own website for a higher price that they markup and you have to pay more fees. Also there is no way to prevent this except no using the app. Someone didn't think this through!!!
1) If you click you're having a bad experience with Shop App, it just spins and spins and never takes you anywhere. If you click you're having a good experience, the link to leave a review here opens up immediately.
2) If you have a customer who pays with Shop App and Shop Pay on installment, now Shopify keeps charging the customer monthly installments even after you've put in the cancel the order and refund the customer's money back.
That's very bad.
As far as I can see there is no way to adjust delivery dates. We sell fresh food that we make and prepare. The delivery dates shown to customers on these products are too short especially at holiday periods.
I do not see a way to correct this.
It's awesome! We've gained a lot of new customers through the app. We've been looking for new ways to grow our business and this may be the ticket!
Double charging customers in a app that i didnt even want and was opted into by Shopify.
limited flexibilty, no real cutomization, no way to "own" the relationship with the customer. there app is more of a gereral marketplce we are steering customers away from it
Seemless account activation, aesthetic interface and really simple editing format. A great platform to incorporate into your business for an additional sales channel.
Would highly recommend using the Shop app to any business owner.
It is an easy interface with Shopify and gets us out to a whole other group of customers. Note - you have to update it, just like your website, but separate from your website. When I update sales etc - I look at both places to make sure they are correct.
Shop app is great because when I retrieve emails from customers or phones numbers and they are Shop users their info is already in the Shop app. Which makes it easier to verify and ask permission to add them to my email subscriber list.