Reviews (4,690)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and effective order tracking, noting an increase in sales and customer engagement. Key features include seamless integration with online stores, personalized recommendations, and a diverse product selection. The app also offers multiple secure payment options and supports local and eco-friendly shopping, enhancing customer trust and enabling real-time interactions.

October 16, 2024

I’ve been using the Shop app for a while now, and it has significantly enhanced my online shopping experience! The app is incredibly user-friendly and keeps all of my orders organized in one place. Tracking deliveries is a breeze, with real-time updates that make it easy to know exactly when my packages will arrive. I also love how it automatically links to my email and pulls in order details without any hassle.

SIBO CLINIC CANADA
Canada
Over 1 year using the app
October 3, 2024

Easy to use app that is constantly improving and adding new features, and most importantly for merchants, the Shop channel drives new sales and is an easy way to engage with customers. For buyers the channel is an easy way to track multiple shipments and discover new stores. Highly recommended app.

TulipStuff
United States
Over 3 years using the app
October 4, 2024

My Shop Mobile App was taken from me when I had a fraudulent charge back. After 6 months I WON the fraudulent charge back and was happy that I got Shop back on my phone.
So, what happened is really horrible, all of a sudden I am getting Retailers I don't care about selling their products on my phone, some videos etc... This is a BIG MESS !!!
Retailers and Videos are mixed up with my Brand, I like to know if some other Merchants have the same experience.
VintageArtReprints.com, My store is the only Brand which should be selling on my phone.
I sent a message to SHOP, they send me back a ticket and said somebody will call me or send an email, this was 3 days ago, they still have not done anything !! Support is not very good. I don't really know about the APP. I like to know if some other Merchants have the same experience !!

VINTAGEARTREPRINTS.COM
United States
Almost 4 years using the app
October 14, 2024

When making Collections, the image pulls in whatever image is displayed on the site. Instead, can Shop App allow you to upload an image for each Collection with specific image specs so that the images display better on Collections?

The Hair Edit
United States
Over 1 year using the app
July 29, 2024

I have purchased items through the shop app and have been very pleased. Many good reputable stores use the shop app and that works for me. Besides you get a small amount back to use with future purchases.

SwanSoapandSuch
United States
About 3 years using the app
September 29, 2024

This app is a life saver for so many our customers and our business. The ease of use and customization features to meet the business needs allowing us to serve our customers with ease.

Skin Aesthetics By Lady Banks
United States
10 months using the app
September 13, 2024

We started on of our businesses with Shopify and the other had been with BigCommerce for years. In comparison Shopify provides a better platform, easy to manage and more effective in the marketplace.

Electric Forklift Specialists UPC America
United States
8 months using the app
August 21, 2024

I have given this app a 5 star although I have recently opened my store. I was with a different Hosting Service that was extremely hard to follow and receive help. I found a shop app and decided to just give it a go. Right now, I'm happy with it but will let you know more after my first full month open for Business.

Empty Spools
United States
About 1 month using the app
October 9, 2024

The experience with the Shop has been good, Which is why i am giving it five stars.

sheepskinleathers
United Kingdom
Over 1 year using the app
September 16, 2024

My experience has been nothing but awesomeness from day one up until now. Outside of creating a new store to expand my business, I've always had a great experience and memorable moments throughout my sales and purchases. So keep up the good work Shop!

Nothing2hidecomics
United States
About 2 months using the app