Reviews (7,005)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app valuable for boosting sales and increasing product visibility, enhancing customer engagement and trust. It reduces advertising costs and fraud concerns, while its intuitive interface aids in order management. Real-time notifications and Shop Pay integration streamline the shopping experience. The app offers marketing tools, seamless Shopify integration, and responsive support, with constant improvements and free options enhancing workflows and automating processes for business growth.

May 18, 2026

I like SHOP. One thing would really helpwith Posts...Allow linking to Instagram or TikTok directly, so I do not have to use another app from the app store or manually enter posts.

Wearbands
United States
Over 5 years using the app
May 20, 2026

We’ve really enjoyed using the Shop app for our store. It has helped us reach new customers, increase product visibility, and create a smooth shopping experience for mobile buyers. The integration with Shopify is simple, and sharing products and content through Shop has become a great additional source of traffic and sales for our boutique. We also love how easy Shop Pay makes the checkout process for our customers.

The Larimar Shop
United States
Over 4 years using the app
May 12, 2026

We love having the Shop app as an option for our customers. It provides a smooth shopping experience, easy order tracking, and added visibility for our boutique. We also appreciate the exposure it gives our products and brand to potential new customers. Overall, it has been a great tool for helping customers shop with confidence and stay connected with LuShell Boutique.

LuShell Boutique
United States
Over 4 years using the app
May 7, 2026

We’ve really enjoyed using the Shop app for our store. It has helped bring in new customers, increased visibility for our products, and made the shopping experience smooth for mobile buyers. The integration with Shopify is simple, and posting products and content through Shop has been a great additional source of traffic and sales for our boutique. We especially like how easy Shop Pay makes checkout for customers.

Style Babes
United States
Almost 4 years using the app
April 24, 2026

So far It a good. The platform is highly effective at driving actual sales and conversions, not just empty traffic. Ad spend can be higher than expected, requiring active management and optimization to maintain healthy profit margins. It is framed as a "high-performance" tool—powerful and scalable, but one that requires a bit of a learning curve to master the efficiency of the spend.

Bowie Salon and Spa
United States
Over 4 years using the app
May 7, 2026

I am extremely happy with Shop! It has helped to increase my sales while lowering my advertising costs, as well as decreasing my concern for fraudulent orders. Shop has been a game changer for my small business. Thank you to Shopify and Shop!

Sporty Guru
Canada
About 3 years using the app
April 18, 2026

Great exposure of my business my last 4 sales have been from shop and my views have been in the hundreds.

Shop Yes Boutique
United States
Over 4 years using the app
April 12, 2026

Very user friendly. Initial campaigns are getting excellent return on ad spend

Canada - Red Rooster Golf Inc.
Canada
Over 4 years using the app
May 18, 2026

I appreciate the creation of the Shop Marketplace, a very powerful tool and secondary shopping destination to the likes of major marketplaces.
Very Strict performance guidelines, but after that's met, most of your products are showcased with no hassle or no suspension issues. That is a relief for merchants, obviously, who are eternally working on their stores. There's no rest as an entrepreneur, and we all relate to this. Thankyou for making it a seamless and united marketplace. Where would i go to learn about further shop customization?

Rivete Advanced Recovery & Mobility
United States
Over 2 years using the app
April 20, 2026

Has given our customers an easy way to process payments. Speeds up checkouts and improves conversion rates.

Trade2Care
United Kingdom
About 3 years using the app