Shop

When you have a product item that has a countdown timer to go live/public on your shopify website, the shop app doesn't adhere to those rules by hiding it. Those items are visible on the shop app, all the time, which can lead to selling before a certain start time, and potentially get your into contractual issues.

Also, the app will request your buyers by pushing notifications to their phones at really strange times, such as 2 am for an item they bought in store in person at 6pm.

I like SHOP. One thing would really helpwith Posts...Allow linking to Instagram or TikTok directly, so I do not have to use another app from the app store or manually enter posts.

We’ve really enjoyed using the Shop app for our store. It has helped us reach new customers, increase product visibility, and create a smooth shopping experience for mobile buyers. The integration with Shopify is simple, and sharing products and content through Shop has become a great additional source of traffic and sales for our boutique. We also love how easy Shop Pay makes the checkout process for our customers.

I'm still learning my way around Shop, but so far it seems to be working well for me. It's easy to use and many customer sales are coming from Shop.

Shop product eligibility and taxonomy handling needs urgent improvement for merchants selling paintball, airsoft, gel blaster, and foam-blaster-compatible sporting goods.

Around the same period Shop moved further into AI/agentic shopping experiences, my store saw roughly a 30% sales drop, while many products were over-classified as prohibited or weapon-adjacent. The issue is not just individual product wording. Shopify’s standardized category system appears to route paintball, airsoft, and gel blaster products into Hunting & Shooting, then Shop eligibility may treat that category, product images, or trigger words as a weapon signal without enough store or product context.

Some affected products are not firearms, firearm parts, ammunition, explosives, or combat equipment. They include sporting/recreational items such as paintball air tanks, hoses, regulators, BBs, batteries, paintball marker parts, airsoft internal repair parts, and even parts that can fit foam-launching products like Nerf-style blasters.

It is unacceptable to implement this level of automated classification without a clear reclassification path, a dedicated product eligibility appeal process, or meaningful support access. The Get Support path routes back to general Shopify Support, and support appears unable to directly escalate or resolve Shop taxonomy/product eligibility issues beyond submitting feedback.

Shop needs a real manual review process, clearer non-firearm categories for paintball/airsoft/gel blaster products, and a way for merchants to correct over-classified products without mislabeling their catalog or removing necessary brand and compatibility information customers rely on.

It's an obvious extension of what you're already doing on Shopify while providing a unique shopping portal for your customers. The fact that you can create an account on Shop and use it to shop at other stores is a big plus and easily allows the customer to use a payment source of their choosing (including Paypal). There are inherent protections built in for transactions and I've only had positive experiences with Shop. In addition, the Shop profile for your business is automatically generated from your existing settings, information, and content (images pricing, collections) so you're up and running with minimal configuration needed. There are options to customize further as you like, but to be honest we launched our Shop profile and it has just been humming along with zero problems and little intervention. Thanks Shop!

Shop was easy to set up - small shop owners are spread so thin every minute counts - and has actually pulled in some unexpected sales!

Good overall. Just wished there was more to organize the shop experience. Plenty of products, even if unchecked from shop on shopify still do appear.

We love having the Shop app as an option for our customers. It provides a smooth shopping experience, easy order tracking, and added visibility for our boutique. We also appreciate the exposure it gives our products and brand to potential new customers. Overall, it has been a great tool for helping customers shop with confidence and stay connected with LuShell Boutique.

I stopped my campaigns on June 15th, but I'm still getting charged. Your support told me that even when I turn a campaign off, I keep getting charged for the next 7 days or so, even though it's not running anymore. How does that work? If the ads aren't running, why am I still paying?
With Meta or TikTok, when I turn my ads off, I'm not charged anymore. Why is it different here?

On top of that, if I want to refund a customer, the sales tax that was collected doesn't get refunded to me either.

This is an awful app, and the way the ads campaigns are billed makes no sense. Please fix your campaigns and the bill charges, and make it right.