Reviews (6,412)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app valuable for boosting sales and engagement, offering free traffic and streamlined workflows. Its intuitive interface, real-time notifications, and order tracking enhance management. The app's seamless review integration builds trust, while accelerated checkout improves conversions. Merchants appreciate its reliability, smooth operation, and responsive support. The app's marketing tools are effective, sometimes outperforming Meta and Google ads, though more customization options are desired.

April 12, 2026

Very user friendly. Initial campaigns are getting excellent return on ad spend

Canada - Red Rooster Golf Inc.
Canada
Over 4 years using the app
April 18, 2026

Great exposure of my business my last 4 sales have been from shop and my views have been in the hundreds.

Shop Yes Boutique
United States
Over 4 years using the app
March 29, 2026

Caution to retailers outside US. If customer buys your product using their Shop App account, they charge the customer US taxes and remit it immediately! And you have to pay the credit card fees to collect it. BUT if the order is cancelled and refunded for any reason, Shopify refunds the customer but make YOU pay the taxes even with the order cancelled and refunded!

Here is the interesting part, if the same US customer shops directly on your Shopify store, they pay no tax!

This is all because of a court ruling that Shopify 's shop app store is considered a US seller and must charge US tax.

Shop App only benefits Shopify.

TripleClamp Moto Canada
Canada
Over 3 years using the app
March 10, 2026

We've been very happy using the Shop app. The accelerated checkout makes the purchasing process incredibly quick and seamless for customers, and we've noticed an improvement in our conversion rate since enabling it. Anything that removes friction at checkout is a big win for an online store.

Earth And Soul
Australia
Over 4 years using the app
March 9, 2026

The AI Bot (Sidekick) is an amazingly power tool. I've had numerous complex issues not related to Shopify, yet the bot was able to guide me to successful completion of the tasks. If you are not using Sidekick in your store, you are under-utilizing your potential.

Freedom Stencils
United States
Over 4 years using the app
April 13, 2026

The app informed me that I needed to work on my store because my store wasn't discoverable to buyers which is something I didn't know. The steps to correct the issue was easy to follow and complete

HerComfort
United States
Over 2 years using the app
March 31, 2026

I’ve been using the Shop app and it’s been a great experience so far. It’s really easy to use, with a clean and intuitive interface that makes managing everything simple. Since I started using it, I’ve also noticed a boost in sales, which has been a huge plus. Definitely recommend it to anyone looking for a straightforward and effective tool for their business!

Loaded Dice
United Kingdom
Over 2 years using the app
March 30, 2026

My store has received many sales via Shop and they all go through smoothly. I’ve never experienced any issues. I appreciate this extra channel to sell my products.

Audacity In Black LLC
United States
About 2 years using the app
April 10, 2026

Has driven several new customers to my site steadily and reliably.

Retro Galaxy
United States
Over 1 year using the app
February 27, 2026

This would be a 5 star rating but until they import the vendor name (brand name) from the product. This is a KEY missing bit of information that NEEDS to be included asap. Shopify support was empathetic and submitted a ticket to the Shop App devs, will update this *if* it is ever added...

Sock Dreams
United States
Almost 3 years using the app