Reviews (9,394)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as easy to set up and integrate, with products syncing automatically and campaigns simple to launch. They praise the clean interface, intuitive dashboards, and polished mobile shopping experience. It’s seen as a seamless extra sales channel that drives new customers, attributed orders, and better engagement. Shop Pay’s fast checkout is credited with boosting conversions, while reliable performance makes it a low‑effort marketing and discovery tool.

September 28, 2026

There are so many things I love about this app. It is simple to set up, and I don't need to maintain it. One of the best features is that it sends notifications to customers who have saved items when they are back in stock or the price has been reduced. I highly recommend everyone that has a Shopify site enables Shop.

Cairn Paper
Canada
3 months using the app
September 24, 2026

ZERO STARS !!!! 00000

Shopify’s Shop app is a fraudulent, predatory trap designed to bleed small businesses dry under an underhanded system of pure exploitation. To even get a single impression flowing, they dishonestly extort an outrageous one-third of your total retail value just to participate in their ecosystem. Once you surrender your margins, you are left completely at their mercy because their blacklisted dashboard offers zero transparency—deliberately hiding metrics on impressions and clicks so they can manipulate your traffic in the shadows. They hold absolute, practically criminal discretion over your livelihood, turning your sales on or off at a whim while running a backhanded scheme that pushes direct competitors right onto your own product listings.

The nightmare only worsens with their imbecilic, rigged handling of chargebacks, which operates on the verge of outright theft. Because the bank exclusively represents the customer making the claim, merchants stand a zero percent chance of winning from the start. Instead of letting you defend your livelihood, Shopify puts up a flimsy, automated, completely lame defense on your behalf. They maliciously refuse to provide a single text box or tool for you to type a response, submit proof, or explain what actually happened, leaving honest business owners totally voiceless while their hard-earned money is stolen.

To cap off this toxic, deceptive ecosystem, the financial penalties are immediate and severe. Before any official decision is even reached by the bank, you are instantly hit with an additional administrative fee on top of losing the entire sale amount. Shopify operates extensively in the dark to pocket your revenue through hidden channels while denying you the basic analytical and dispute tools required for legal and financial accountability. This is a deeply corrupt, non-transparent operation, and every business on Trustpilot and BirdEye needs to be warned about these deceptive and fraudulent practices.

Topseat Chic Boutique - Exquisite Fine Jewelry + E-commerce Gems 🛍
United States
Almost 3 years using the app
September 18, 2026

A Hi Everyone The Shop/ shopify app was easy to set up, and my products connected successfully. My store is live with 13 products. I have not received any sales through Shop nothing yet, but I hope it will help more customers discover my store, the shopify and shop app constantly has never made me any sales at all 2 years now can only hope the AI constantly repeats itself , when you message support the AI says one thing the person says another I have been complaining about this but there is something wrong with this shop and shopify it’s a money pit how many apps do you have to get, then they send you to pay a for a person 100-300 per hour that they are part of the company .. ?? it’s a little fraudulent to be honest no intention to help.. there is a glitch in there systems

natural energy today
New Zealand
Over 1 year using the app
September 18, 2026

Terrible app.

Shopify publishes my online listings to it regardless if I put it as a sales channel or not. This leads to loads of my event tickets being bought up by bots who want event prizing to be posted to them. We dont ship and why would we post event prizing to people who dont take part in the event... 0/10 app forcing use where no consent to list products on it was given. If it's not selected as a sales channel from a product IT SHOULDN'T BE AVAILABLE ON THE SALES CHANNEL. Theres no work around for this. Make the channel optional for products and dont show products not in this sales channel end of.

Binderful
United Kingdom
Over 3 years using the app
September 14, 2026

Hands down one of the best apps for my store! Setup was a breeze, and it’s brought in enough steady sales and traffic to cover my Shopify subscription every month. Definitely glad I added it!
- Chad

More4less Outlet
United States
7 months using the app
September 9, 2026

This app is great because I experienced sales upon implementation but I consider it very expensive for a beginner like me. I am now hurting with the cost but happy with the sales generated to date. Thank God for his help towards me with this venture. Thanks to Shopify and all my supporters as well.

Desmond's Variety Store
United States
4 months using the app
September 7, 2026

Hi Everyone The Shop app was easy to set up, and my products connected successfully. My store is live with 143 products. I have not received any sales through Shop yet, but I hope it will help more customers discover my store. Best Regards

Infoluxury Makeup by Ann
United States
11 months using the app
September 7, 2026

This app is causing a few problems for my customers, as it auto loads details in and processes orders quickly which some customers have found they miss things like the messages box etc on checkout.

Loaded with Love
New Zealand
About 3 years using the app
September 3, 2026

although there are many tools to navigate, shopify and the shop app makes it easy for me to connect all of my social media in one space. i have everything i need and i all i had to do was upload and customize my shop front.

Cereus Designs
United States
Over 1 year using the app
August 26, 2026

I have experienced a few hiccups in the past with this app, but overall my experience has been good. The app has improved a lot since the time I first started using it. It looks and feel more modern now, and now I really enjoy working with it. I recommend it!

Frimunt Clothing Co.
Canada
About 3 years using the app