Reviews (6,701)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for boosting sales and enhancing customer engagement. They praise its clean interface, real-time notifications, and order tracking. Integration with Shop Pay and product reviews builds brand trust. The app is easy to set up, user-friendly, and offers responsive support. Features like accelerated checkout, secure payments, and workflow automation save time and effort, making it accessible for beginners.

May 12, 2026

We love having the Shop app as an option for our customers. It provides a smooth shopping experience, easy order tracking, and added visibility for our boutique. We also appreciate the exposure it gives our products and brand to potential new customers. Overall, it has been a great tool for helping customers shop with confidence and stay connected with LuShell Boutique.

LuShell Boutique
United States
Over 4 years using the app
May 7, 2026

We’ve really enjoyed using the Shop app for our store. It has helped bring in new customers, increased visibility for our products, and made the shopping experience smooth for mobile buyers. The integration with Shopify is simple, and posting products and content through Shop has been a great additional source of traffic and sales for our boutique. We especially like how easy Shop Pay makes checkout for customers.

Style Babes
United States
Almost 4 years using the app
April 24, 2026

So far It a good. The platform is highly effective at driving actual sales and conversions, not just empty traffic. Ad spend can be higher than expected, requiring active management and optimization to maintain healthy profit margins. It is framed as a "high-performance" tool—powerful and scalable, but one that requires a bit of a learning curve to master the efficiency of the spend.

Bowie Salon and Spa
United States
Over 4 years using the app
April 18, 2026

Great exposure of my business my last 4 sales have been from shop and my views have been in the hundreds.

Shop Yes Boutique
United States
Over 4 years using the app
April 12, 2026

Very user friendly. Initial campaigns are getting excellent return on ad spend

Canada - Red Rooster Golf Inc.
Canada
Over 4 years using the app
May 7, 2026

I am extremely happy with Shop! It has helped to increase my sales while lowering my advertising costs, as well as decreasing my concern for fraudulent orders. Shop has been a game changer for my small business. Thank you to Shopify and Shop!

Sporty Guru
Canada
About 3 years using the app
April 20, 2026

Has given our customers an easy way to process payments. Speeds up checkouts and improves conversion rates.

Trade2Care
United Kingdom
About 3 years using the app
March 29, 2026

Caution to retailers outside US. If customer buys your product using their Shop App account, they charge the customer US taxes and remit it immediately! And you have to pay the credit card fees to collect it. BUT if the order is cancelled and refunded for any reason, Shopify refunds the customer but make YOU pay the taxes even with the order cancelled and refunded!

Here is the interesting part, if the same US customer shops directly on your Shopify store, they pay no tax!

This is all because of a court ruling that Shopify 's shop app store is considered a US seller and must charge US tax.

Shop App only benefits Shopify.

TripleClamp Moto Canada
Canada
Over 3 years using the app
April 13, 2026

The app informed me that I needed to work on my store because my store wasn't discoverable to buyers which is something I didn't know. The steps to correct the issue was easy to follow and complete

HerComfort
United States
Over 2 years using the app
March 31, 2026

I’ve been using the Shop app and it’s been a great experience so far. It’s really easy to use, with a clean and intuitive interface that makes managing everything simple. Since I started using it, I’ve also noticed a boost in sales, which has been a huge plus. Definitely recommend it to anyone looking for a straightforward and effective tool for their business!

Loaded Dice
United Kingdom
Over 2 years using the app