Shop

We've been very happy using the Shop app. The accelerated checkout makes the purchasing process incredibly quick and seamless for customers, and we've noticed an improvement in our conversion rate since enabling it. Anything that removes friction at checkout is a big win for an online store.

The AI Bot (Sidekick) is an amazingly power tool. I've had numerous complex issues not related to Shopify, yet the bot was able to guide me to successful completion of the tasks. If you are not using Sidekick in your store, you are under-utilizing your potential.

We've had to refund some customers who were surprised to find that what they thought was just in their cart was converted into an order, and the product arrived at their door when they did not intend to purchase it. Some customers have found it very spooky that their payment info is synced across other Shopify stores and the app. Customizations are generally very limited from a merchant's perspective. Otherwise, we are seeing a great bump in sales from it!

SHOP was connected to my online store but I rather ignored it until the last few days. After listening to the webinar on Thursday about running a SHOP campaign I decided to pay attention and spent the time needed to sort out some issues with my catalogue and Collection details on SHOP. It was a pleasant surprise to see the functionality and marketing to customers on the SHOP app.
Now I am looking forward to running my first campaign. It sounds more promising than Meta & Google ads.
I also plan to research the partner apps that can be added to enable reviews. This is something I have wanted but wasn't ready to spend the time and money to add reviews to my online store so a partner app on SHOP my be the easiest solution for me.

This would be a 5 star rating but until they import the vendor name (brand name) from the product. This is a KEY missing bit of information that NEEDS to be included asap. Shopify support was empathetic and submitted a ticket to the Shop App devs, will update this *if* it is ever added...

Be cautious using this app. I was billed for a campaign I never turned on or approved. They turned it on without my permission. I recommend watching your ad activity and charges very closely. I'm very hurt and upset!

It's great that Shopify includes this as part of their package. To have another platform to sell on is a great benefit, especially to those like us who are just starting out. It syncs effortlessly to what we've already created in our store.

If they are new to Shopify, Shop is a great place to get started with ads. I know from many months for sales that you can not advertise with ppc ads as you are growing your business. I personally have lost thousands of dollars running ads with google.

Shop was so easy to setup and to understand how it really works

Love Shopify - hate Shop app (today, because we are on sale and Shop App decided to auto apply discount codes to customer orders and there is NO WHERE I CAN FIND TO TURN THIS OFF). If we want a customer to be able to use a discount code, we would give it to them. Auto applying internal 100% off codes is cooked. Please change background settings and give us an option to turn OFF auto-apply of discount codes.

Hating Shopify more and more every week. As a small business owner, it took WAY too long to set up, mostly bc built in visual design features aren't available -- even simple ones that competitor squarespace was offering freely years ago. Can't customize certain text or even link things further down the page without getting a web designer to spend hours on it.

THEN, I'm now dealing with hidden fees. The billing page says "Next bill in 5 days or when your $200 usd threshold is reached. You have $194 remaining." Which sounds to me like either I owe $200 or I don't... even though I've paid my monthly bill, EVERY MONTH. Currently chatting with a bot to TRY to get an answer, a waste of 30 mins -- but Shopify won't let you talk w an actual human on the phone, so you're at the mercy of chatbots. Overall, the apps are a huge pain to set up, each one does a thing, but not exactly how you need it to.. Don't recommend any of this. In fact, I don't recommend websites at all, or the internet, or supporting any tech company. I hope the billionaire owner of Shopify is reborn as a frog in their next life. I hope all those billions get him that, it's precisely what he deserves for wasting our time & money in the ways I just described.