About Shopicial ‑ social forum
Why an online store needs a social network
A social network will help customers feel free to share their feelings about your product/brand. Building a private social network makes your brand more professional and insightful. Customers will also be completely focused on your brand without being attracted to other issues like when they use a popular social network (Facebook/Twitter...). It helps you build a community around your brand, capture customer needs, handle problems that your customers have, and drive long-term sales. Shopicial lets you easily add a social network to your Shopify store.
What can you do with a social network
You can build a social network for purposes: - Share your news - Customer support forum - Product pre-sales Q&A - Community discussions - Offer customers the promotion and discount.
Paid Forum Memberships
[ New ] Merchants can create a paid forum, requiring a membership fee (one-time or recurring) to be paid before joining.
⊕ Front store:
- Create new posts with multiple post types: text, images, videos and products
- Search posts
- Like posts/comments, reply posts/comments
- User profiles and edit profiles, notifications
- Admin and Moderators can manage posts from the front store.
⊕ Admin page:
- Manage posts
- Manage users
- Manage display and settings
- You can customize the display, colors, menu and add more CSS and JS files into your front-page.
Pricing and Discount:
We have better prices for over 10K users and over 100K users.
Shopicial is a new product of Xenforum team. We focus on creating forums and social networks for e-commerce platforms.
See the app in action
Explore how the app works in an example store.View example store
Pricing 7-day free trial
Professional social forum
Unlimited posts and comments
5GB files storage
Professional social forum
Unlimited posts and comments
10GB files storage
2000 users (additional: $12/1K users)
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Our store set up a free trial with Shopical back in September and almost immediately deleted it as it did not meet our needs (a public community not gated by login). However, ever since then our FB Ads account has been getting blocked for spam because they associate us with this link: https://cdn-a.shopicial.com/js/shopicial.min.js?shop=XXX.myshopify.com We need all references to Shopical deleted so we can continue to run ads. Ads are how we bring in new customers to the business and we are suffering financial loss. I tried emailing the listed support firstname.lastname@example.org and it bounced. I would stay far away from Shopical if you run any paid social.
Hello, I am sorry to hear that. Since you removed the app, all JS files from the app will be removed as well. Our email provider has been having problems for a while of times recently. Now it is working fine. In all cases, you can contact us using the contact form inside the app. It uptime 100%.
It's been super frustrating trying to get set up and running. I've tried to contact support several times and no one gets back to me. Trying to run memberships but never lets anyone make a payment, just returns to the login page all over again. It's a shame because this app/features has been my fave but if I can't get this fixed, it's pretty useless to me.
I am on day 6 of 7 with this app. My chief complaint is that I inquired with support days ago and have yet to receive a response. This makes me nervous that if there are issues that pop up, as they inevitably will with any software, that they might not get fixed right away. =( This is a big enough deal that I knocked two stars off. That said, I would give the software's UI (user interface) a 5 star. I found it easy to understand and navigate and didn't need a tutorial at all. I just simply clicked through each section on their dashboard and figured everything out be reading. I think the software itself is great because it sort of looks like Facebook so customers will be familiar, but is less chaotic and also NOT Facebook. The categories also make it a lot easier to keep things organized, vs a Facebook group where EVERYTHING is just lumped together in one feed. I LOVE the icons for the categories and feel it all looks very professional. The way you can search and post your products on a post is also a super cool feature. All in all, I think this software does more than it appeared to at first glance. That said, as long as some bugs get fixed and support replies to me, I would be willing to bump this up to a 4 or even 5 star app. Some of what's wrong - The notifications are not working correctly at the moment for some accounts, so this is alarming for me. If my coaches are tagged and they don't get a notification they will not know that they need to respond. If you have multiple things forums with different levels of access, you will need to manually tag the accounts if they are to access more than one level because of the way the settings are set up. You can only give ONE tag access to a forum. For example, I have 3 tiers with my membership. Each tier gets more access. The top tier therefore needs to access 3 categories, but can only access one until I go in and manually tag them. No big unless you have a large volume of users or people want immediate access. The webpages on this design are also not all the way responsive. The forum itself is, but not the gated page to the forum where people will log in or learn what they're looking at. Finally, there's no way I can age gate the forum. But I recognize this would fall under a feedback category, not a software issue. ;)