Shopify Order Printer

Just an echo of what others have said; this app was fantastic when it was privately owned and developed. Since Shopify has taken it over, I've had nothing but issues. One day, without making any changes, my templates refused to print properly - thankfully a Shopify developer popped in and was able to fix whatever they had mangled. Last week, again out of nowhere, none of my product photos are printing. Code looks fine, but clearly they touched something because not even the native templates will display product images. Now I'm spending an hour arguing with a chat agent who wants me to hire a developer to fix this issue; despite the fact that I've said repeatedly this is a Shopify-supported app. Ugh. If there were another alternative, I would take it.

It just stops working after months of no issues. We can no longer scan orders, we have to manually enter order numbers because it just stopped pulling order number barcodes overnight. I've tried everything to fix it, and it just stopped working.

It's bad. Nothing to add every other review pointed it out too.

The fact that the print date is the invoice date by default speaks volumes towards the effort the programmers made creating this mess....

I have been a Shopify customer for almost 8 years and the most recent changes to this Order Printer app has completely screwed up our personalization workflow. Moving the personalized elements into notes has made this a complete, unreadable mess. If I could rate this 0 stars or negative stars I would. You made this change without letting us know or consulting us as customers -- one of the poorest moves you have made to date!

I must say there is fantastic customer support! In moving from legacy Order Printer (once the August deadline was met), the Order Printer team was relentless is satsifying my every concern. I had a custom template that could not be easily ported to the new Order Printer. They listened to my issues and resolved them one by one responding to messages around the clock and even though several different people dealt with the template, the problems were resolved seamlessly. Thank You!