Reviews (277)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
January 9, 2025

As others have said, the app is really lacking. The rollout was bad, as usualy for Shopify.

Admittedly many of the issues people have with the app are actually issues with what Liquid variables exist and not the app itself, but the app could have at least tried to fill in some of the gaps.

They also disabled the < javascript > and < script > tags, so we can't even use javascript to try and bridge some of the functionality gaps present in Liquid! The legacy app supported it, why not the new one?

The 64kb limit is ridiculous. What is this, the 80s?

Support says it's an SQL limitation. Nonsense. SQL has multiple different storage types for text data. Shopify has chosen to continue using the regular TEXT type which has a size limit of 64kb.
They created this new app so they could move to a new "tech stack". There was nothing stopping them from moving to use MEDIUMTEXT as the storage type for order templates. MEDIUMTEXT has a 16 megabyte size limit.

Don't say they are concerned about data storage. The absolute disaster mess that is the Image Library proves they don't care about how much they are storing. Otherwise they wouldn't duplicate all images attached to products created by CSV upload. My library over 10k duplicate images because of their nonsense.

Let us have larger templates. It is the least you can do.

Freedom Bakery
United States
8 months using the app
October 14, 2024

Just an echo of what others have said; this app was fantastic when it was privately owned and developed. Since Shopify has taken it over, I've had nothing but issues. One day, without making any changes, my templates refused to print properly - thankfully a Shopify developer popped in and was able to fix whatever they had mangled. Last week, again out of nowhere, none of my product photos are printing. Code looks fine, but clearly they touched something because not even the native templates will display product images. Now I'm spending an hour arguing with a chat agent who wants me to hire a developer to fix this issue; despite the fact that I've said repeatedly this is a Shopify-supported app. Ugh. If there were another alternative, I would take it.

Wicked Bride
United States
5 months using the app
November 16, 2024

Still does the job for me. Very customizable templates using a little Liquid. Like most shopify apps, it's neglected. Seems like they prefer to make money taking a cut from developers doing what Shopify could (or should?) easily do?

RopesGear.com
United States
5 months using the app
November 12, 2024

Cant use customer notes in new shopify order printer. Please allow this variable.

Central Coast Coffee
Australia
4 months using the app
November 14, 2024

Great app for printing pick tickets and invoices, super easy to use, to add or adjust templates and even better since integrating with Shopify

Candle Supply
Australia
6 months using the app
January 22, 2025

APP SUCKS! Legacy app actually worked.

Paul's Bakery
United States
8 months using the app
November 25, 2024

Very limited, cannot even changed the date translation wich is very basic. A lot of back and forth communication for nothing at all. Don't waste your time.

École des dirigeant(e)s HEC Montréal
Canada
10 days using the app
January 23, 2025

As others have said we like it a lot. Very easy to customize and get exactly what we need.

Pickleball Bella
United States
16 days using the app
October 11, 2024

It just stops working after months of no issues. We can no longer scan orders, we have to manually enter order numbers because it just stopped pulling order number barcodes overnight. I've tried everything to fix it, and it just stopped working.

Vape360
Canada
5 months using the app
November 12, 2024

I need to render more than 50 orders at a time! Would that be possible to add as an option to the apps general settings?

Stellavie
Germany
3 months using the app