Reviews (263)

Overall rating
2.3
Counts per rating level
  • 21% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 62% of ratings are 1 stars
October 14, 2024

Just an echo of what others have said; this app was fantastic when it was privately owned and developed. Since Shopify has taken it over, I've had nothing but issues. One day, without making any changes, my templates refused to print properly - thankfully a Shopify developer popped in and was able to fix whatever they had mangled. Last week, again out of nowhere, none of my product photos are printing. Code looks fine, but clearly they touched something because not even the native templates will display product images. Now I'm spending an hour arguing with a chat agent who wants me to hire a developer to fix this issue; despite the fact that I've said repeatedly this is a Shopify-supported app. Ugh. If there were another alternative, I would take it.

Wicked Bride
United States
5 months using the app
November 16, 2024

Still does the job for me. Very customizable templates using a little Liquid. Like most shopify apps, it's neglected. Seems like they prefer to make money taking a cut from developers doing what Shopify could (or should?) easily do?

RopesGear.com
United States
5 months using the app
November 12, 2024

Cant use customer notes in new shopify order printer. Please allow this variable.

Central Coast Coffee
Australia
4 months using the app
October 11, 2024

It just stops working after months of no issues. We can no longer scan orders, we have to manually enter order numbers because it just stopped pulling order number barcodes overnight. I've tried everything to fix it, and it just stopped working.

Vape360
Canada
5 months using the app
September 13, 2024

It's bad. Nothing to add every other review pointed it out too.

The fact that the print date is the invoice date by default speaks volumes towards the effort the programmers made creating this mess....

NINE ELEVEN Outlaw Parts
Austria
4 months using the app
November 14, 2024

Great app for printing pick tickets and invoices, super easy to use, to add or adjust templates and even better since integrating with Shopify

Candle Supply
Australia
6 months using the app
September 1, 2024

I must say there is fantastic customer support! In moving from legacy Order Printer (once the August deadline was met), the Order Printer team was relentless is satsifying my every concern. I had a custom template that could not be easily ported to the new Order Printer. They listened to my issues and resolved them one by one responding to messages around the clock and even though several different people dealt with the template, the problems were resolved seamlessly. Thank You!

Custom Game Bits
Canada
3 months using the app
October 17, 2024

Suddently cant not be used, and our templete just gone

New York Tong Ren Tang 纽约同仁堂
United States
5 months using the app
August 15, 2024

So far it is working much like the old one. I did have to make a lot of adjustments to the code for the changeover. If you have anything custom in your template then you will need to put time into re-coding your template. It turned out fine for us, but I did have to do it on my own. I did get some assistance from the AI assistant bot when I went to the help pages. I typed in some of what I had issues on and it gave me some code to work with that I further adjusted. Overall we seem to like it well enough. I did notice that we have to go directly into the app to print instead of printing from our orders. It wasn't this way when I first downloaded the new app. Not sure about why it changed.

LabelDaddy
United States
3 months using the app
November 12, 2024

I need to render more than 50 orders at a time! Would that be possible to add as an option to the apps general settings?

Stellavie
Germany
3 months using the app