Shopify Subscriptions

機能面における自由度は小さく、ユーザーに親切とも言えない。あくまで必要最低限の機能のアプリ。
ただ、やはり無料であることは大きい。

**Bug Report** An error displays when adding the product to a "Featured Product" block, using Archer Commerce theme. Error displayed is: "Variant can only be purchased with a selling plan." Product works normally on it's own product page.

Otherwise it's a great App!

**Feature Request: Shopify Subscriptions Must Recalculate Shipping Rates – Currently Causing Financial Losses for Merchants**

We're currently using Shopify's native Subscriptions app and have discovered a significant flaw that is creating ongoing financial losses for our online business, with no practical workaround available.

Our store offers free shipping on orders over $80, with a standard shipping charge of $10.60 for orders below that threshold. These shipping rules work perfectly for regular Shopify purchases.

However, we've discovered that when a customer originally subscribes with an order over $80 and qualifies for free shipping, Shopify Subscriptions permanently saves that shipping rate to their contract.

If the customer later reduces their subscription quantity or order value below $80, Shopify continues providing free shipping on every recurring order, even though the customer no longer qualifies.

**The financial impact on merchants is significant, particularly because the problem is only discovered after the customer has already been charged.**

By the time we receive the renewal order, the customer has already paid, the order has been confirmed, and it is sitting in our fulfilment queue without the shipping fee that should have been collected.

Shopify Support has confirmed that the only available workarounds are to manually edit the shipping fee on renewal orders or cancel the customer's subscription and ask them to subscribe again.

**Neither of these options addresses the fundamental problem:**

- **The financial loss has already occurred.** The customer has completed their purchase and been charged without the applicable shipping fee. Manually editing an order afterwards doesn't automatically recover that money.
- **It's unreasonable to chase customers for additional payment.** Customers reasonably expect the amount they've been charged to be final. Contacting them afterwards to request another $10.60 because Shopify failed to apply our shipping rules is not good business practice and risks damaging customer trust.
- **Cancelling subscriptions is not a viable solution.** Asking an existing customer to cancel and re-subscribe because of a technical limitation creates unnecessary inconvenience, disrupts the customer experience and potentially risks losing valuable recurring customers altogether. It also doesn't recover shipping fees already lost.
- **The problem repeats indefinitely.** Unless manually identified and corrected, a customer can continue receiving free shipping on every renewal, even when their subscription is well below the free shipping threshold.
- **The issue becomes increasingly costly as businesses grow.** Merchants cannot reasonably be expected to monitor every subscription renewal, compare order values against shipping thresholds and manually intervene. This defeats the purpose of an automated subscription service.

For a small online business operating on tight margins, repeatedly absorbing shipping costs that should have been charged can make otherwise profitable subscription orders unprofitable.

**What we're asking Shopify to implement:**

Shopify Subscriptions should automatically recalculate shipping rates against the store's current shipping rules whenever a customer modifies their subscription and before every recurring payment is processed.

If a customer reduces their subscription below the free shipping threshold, the appropriate shipping fee should automatically be applied to their next renewal and clearly reflected in their subscription details **before payment is taken**.

Likewise, if their subscription increases above the threshold, they should automatically qualify for free shipping.

This would ensure subscription orders follow the same shipping policies as regular Shopify checkout orders, without merchants needing to intervene or customers receiving unexpected charges after payment.

**This isn't simply a convenience feature. It's a fundamental billing issue that directly impacts merchant profitability, customer trust and the viability of subscription-based businesses.**

We've raised this with Shopify Support, who have confirmed the limitation and advised that no automated solution currently exists.

We'd strongly encourage Shopify to prioritise this in its development roadmap. We want to continue using Shopify's native Subscriptions app, but the current behaviour creates an ongoing and entirely avoidable financial burden for merchants.

We'd appreciate a proper solution that protects both businesses and their customers.