Shopify Subscriptions

it is limited - customers want to be able to add one off products to their subscriptions and can't. It's also not easy to find a customer within the app. It's very limited.

This app is easy to install and set up but the more I use it, the more issues I see. It is fantastic for digital products that don't need shipping but for physical subscriptions, there are glitches.

I have Free Shipping on subscriptions and use the native discounts to allow this. For people who sign up and don't add anything else to the cart, this works perfectly. However, if a person signs up to a subscriptions and adds other items to the cart, it adds shipping to the renewals even though it shouldn't. I am having to refund shipping which is ultimately costing me money due to payment fees.

I wish there was a better sorting function and more information on the screen. I would like to be able to see on the main screen when a customers subscription is going to renew. I'd also like to be able to sort by the type of subscription so I can bring up all like ones to see what is coming up. I have yearly and monthly and want be able to see what is coming up so I can prepare.

The Shopify Subscriptions app is easy to enable, but that’s where the positives end.

The feature set is extremely limited, with little flexibility, poor visibility into subscription issues, and insufficient tools to manage failed payments or customer experience. For a native Shopify app, this feels unfinished.

Fine for the most basic use cases. Merchants with real subscription volume or customer expectations should strongly consider paid alternatives.

the radio buttons for subscribing are seven screens below my check out screen, no one can find not will they scroll that deep to subscribe I'm not happy

There is no customer service when help is needed, and the link to manage the subscription on the customer side never works. I constantly receive requests from my customers asking for updates.

It's kinda lame that Shopify couldn't have put more attention towards the only subscription service that is offered outside of the many other expensive options I examined. This really doesn't have the flexibility needed for my business. You can't even adjust the dates charged outside of skipping or shifting my a week or monthly. I can't believe how much I pay for Shopify and how little I get for that monthly payment. It's easier to cancel a subscription and start over than to edit it. My customers can't even access their end of the subscription website.

It is pretty limited to the use case of sending physical, subscription boxes to people. It doesn't have basic quality of life features like searching for subscribers. It's a good first step, but I'm looking to replace it after using it for a few months.

Once a customer's card expires, they update it, but it still doesn't register in the system so their order keeps declining causing me to cancel on my end for them and them starting over from scratch. I've had multiple complaints about this.

It works fine for managing subscriptions, but it’s very basic. There’s no forecasting or forward-looking reporting, which makes it hard to plan inventory, cash flow, or production as a growing business. Feels like a missed opportunity.

its impossible for customers to cancel a subscription through this app. if you are doing large numbers of subscriptions this would be SUPER CHALLENGING! For my small business the free part outweighs the inconvenience of the customer needing to email me to cancel vs doing it themselves.