Shopify Subscriptions

customers never understand how to manage subs themselves. Also would be great to enforce a minimum amount of orders before canceling. Subscriptions should just be baked into Shopify not needing a separate app.

It's kinda lame that Shopify couldn't have put more attention towards the only subscription service that is offered outside of the many other expensive options I examined. This really doesn't have the flexibility needed for my business. You can't even adjust the dates charged outside of skipping or shifting my a week or monthly. I can't believe how much I pay for Shopify and how little I get for that monthly payment. It's easier to cancel a subscription and start over than to edit it. My customers can't even access their end of the subscription website.

Needs to be much cleaner on the front end of the website. Like a drop down to choose which frequency, also needs to have a customer portal integrated directly into the dashboard of the store.

its impossible for customers to cancel a subscription through this app. if you are doing large numbers of subscriptions this would be SUPER CHALLENGING! For my small business the free part outweighs the inconvenience of the customer needing to email me to cancel vs doing it themselves.

This app works great. The only thing I would improve is giving an active count for the subscriptions so businesses could plan for inventory needs for the subscription items. Currently I have to count them manually.

Needs Major Improvements for Real-World Merchants
I really wanted to like Shopify Subscriptions — it seemed like a clean, native solution. Unfortunately, it falls short in a few critical ways that make it hard to manage customers and maintain trust.
First, subscription pricing doesn’t update when product prices change. Customers continue seeing old prices in their accounts, which causes confusion and unnecessary emails trying to clarify what they’re actually paying. This should be basic functionality.
Second, there’s no way to “Ship Now” or manually adjust the next processing date. That’s a major frustration for both merchants and customers. When someone wants to move up their next order, the only workaround is to cancel and start a new subscription — which is clunky and completely unnecessary.
I’ve contacted Shopify multiple times, and while support is friendly, these limitations have existed for months with no sign of change. I love Shopify as a platform, but this app feels unfinished and lacks the flexibility that serious subscription businesses need.
Please prioritize these features — they’re essential for merchants who rely on subscriptions to keep customers happy.

terrible. customers cant access their subscriptions to manage or cancel

I'm grateful Shopify has created a subscription app for their stores but it would be great if customers could choose a 1 time option or then your frequency.

They also need intervals. I don't want to ship something every 1 or 2 months. I want to ask if my customers want to get something every month for 1, 3, 6, 9 or 12 months or more even.

And it would be great if somehow we could create digital subscriptions. I have a digital magazine people would like to subscribe to and have it automatically sent to them when the file is available. It would be better if that "months" digital subscription was in some ways manual with me adding the digital file and then being able to trigger it being sent.

It's great that's it's free. So far we do not have a lot of customers on subscription so it works fine, but when you need to make changes to the subscription it's very limited choice. For example, I can not remove shipping costs from ongoing subscriptions. I once tried to change the frequency of the subscription and it didn't count from the last purchase date but count from today. It's quite annoying, but for a small store with few subscriptions it does the job.

People cannot cancel or pause subscriptions. It has created issues for us.