Reviews (105)

Overall rating
2.8
Counts per rating level
  • 28% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 10% of ratings are 2 stars
  • 36% of ratings are 1 stars
April 29, 2025

This app is a disappointing reflection of the current state of affairs at Shopify. Its rushed and careless release speaks volumes about the level of disregard the company has for its non–Shopify Plus merchants. It’s painfully clear that Shopify’s priorities lie almost exclusively with their high-paying enterprise clients, while the rest of us — small to mid-sized businesses — are treated as an ...

Ovenbird Coffee
United Kingdom
9 months using the app
May 6, 2025

The app is fine for shops with small inventories with prices that never change, nor ever run promotions.

For larger inventories.. let's just say Happy Clicking. You have to click each product individually to add it to a group. Why can't I just add collections?

Then, if you are running a short term promotion, when the customer creates the subscription, they keep the promotional price from thereon. ...

John Bell & Croyden
United Kingdom
Over 1 year using the app
Shopify replied May 7, 2025

Thank you for your feedback!Totally hear you on the need to improve the experience in selecting products. We’ve shared your feedback internally.

As for the promotions, I ...

March 31, 2025

One of the main reasons why we switched over to Shopify was to get access to subscriptions for our customers. This app has been a huge dissapointment. It is so bad and we have almost considered not to offer subscriptions for our customers.
However we will try to find another subscription App.
- Customers can't amend their subscriptions, nor can we.
- We can't see future subscription orders, not ...

Surrey Hills Coffee
United Kingdom
7 months using the app
May 18, 2025

massive waste of time, loss in sales while trying to integrate with undless failure. customer supports only help was for me to wait 24 hours to see if the changes will update. absolutely aweful

The Mushroom Box
South Africa
18 days using the app
March 16, 2025

There is literally no subscription management for customers, we have tried and tested a bunch of scenarios to get it to work and it never does. If we could give zero stars, we would.

Blur Laundry
United States
5 months using the app
February 6, 2025

Shopify Subscriptions: A Major Step Backward for Business Users

Shopify's subscription offering reveals a concerning lack of understanding of subscription management needs. After migrating over 2,000 subscriptions from our previous platform, we've encountered severe limitations that make this solution untenable for serious subscription businesses.

The most egregious oversight is the complete ...

5 Star Nutrition USA
United States
3 months using the app
June 2, 2025

This app didn't work at all from the get-go. Wasted my time with Support for more than an hour. Hey Shopify stop working on, and promoting your latest and greatest 150 ideas that 95% of us don't use, and focus on the basics, like your apps and especially your email program which is terrible.

Backyard Bird Centre
Canada
About 3 hours using the app
May 27, 2025

You can't even add subscriptions to your products in bulk....embarrassing product to have, it would be better if they just remove it altogether and make you go through a third party.

Williams Natural Foods
United States
About 1 hour using the app
February 5, 2025

Application doesn't work. I created a plan, but tests didn't work well and clients couldn't use the application correctly as well...so basicly instead of buying a subscription, they ordered a single order.

My Little Pet Box
France
18 days using the app
January 8, 2025

only works with new account setup, where users dont have passwords, instead a code is sent to their email every time. not to be funny, but not every customer wants to have to access their emails just to log in or shop. going to have to look for alternative subscription options and found lots of issues with it too, sadly.

Rheia Health London
United Kingdom
4 days using the app