Reviews (124)

Overall rating
3.2
Counts per rating level
  • 35% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 30% of ratings are 1 stars
March 4, 2024

Please allow multiple shipping options! We have different shipping tiers on Shopify so I don't understand why that can't just carry through to Shopify Subscriptions since this is all under Shopify.

Also, we have tried importing our subscriber list and since the shipping price is wrong, we were told to delete the app for 72 hours to clear our list and start over. Did that and canceled subscribers ...

ELAVI
United States
23 days using the app
Shopify replied April 19, 2024

Hi there!

We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us.

We’ve shared your feedback internally and will be working to ...

April 28, 2024

I was looking for a subscription app and left this one to last, because of the poor reviews. But none of the others did what I needed, so I tried this one. And I like it so far. Some reviews said customers can't manage their subscriptions, but they can. This one has the best features for free, and has the nicest interface and easiest integration in my opinion.

Your Start-Up Business Bestie
Canada
12 days using the app
April 12, 2024

User Beware! You would think that Shopify would understand the wants and needs of their store owners and the behavior of customers. In this instance at least, they have failed miserably! There is no functionality to this app except for having subscriptions that customers never want to change. All of the niceties to assist your customers or even analyse your subscriptions are gone.

At this point I ...

Prebiotin
United States
3 months using the app
Shopify replied April 19, 2024

Hi,

Thank you for taking the time to provide us with feedback.

While our app is designed for simple uses cases, we will inform our development team of the needs you have ...

April 24, 2024

I'd give ZERO stars if I could, this app is a complete waste of time. It's pretty clear that they have no interest in fixing any of the issues when customer support advises that the best course of action is to speak to a third party dev... why would I do that when it's built by Shopify and enabled on a Shopify built theme with no alterations or any additional code. Such a joke, clearly don't know ...

The Stately Hound
United Kingdom
About 1 month using the app
Shopify replied June 15, 2024

Hello,

We're sorry you're having trouble with our app.

We are here to help and if you need any assistance you can certainly ask the support team member that you are ...

May 15, 2024

App doesn't work at all. People try and subscribe (I tested myself) and it still shows as 0 active subscribers. Moved from another app to this and have now lost all my subscribers - so thanks very much.

Sweet Hamper Company
United Kingdom
4 months using the app
Shopify replied June 15, 2024

Hello,

We apologize that you ran into issues using Shopify Subscriptions.

Your feedback is valuable. Please reach out to our support teams so we can continue the ...

March 25, 2024

I'm feeling frustrated and disappointed because I've been searching for hours for a live store that uses this app to see how it works in real-time, but I haven't had any luck. even their support chat doesn't want to share any resources.
I'm surprised that the Shopify tech team hasn't created a demo store when every crappy app in the store seems to have one.
I wonder what kind of tech team is ...

Brain Tea
Canada
About 2 months using the app
March 3, 2024

Minimal ability to edit the text, leading to confusion over terms. Specifically, the bottom text about cancel/pause/renew -- very handy, agree with it entirely on principle, I wanted to (but could not) edit the text to point out that this is for the subscription purchase and not the one-off. The formatting left it a bit vague.

Colors do not pull dynamically from BRAND, which feels an odd and ...

Netherworld Post Office
United States
30 days using the app
January 17, 2025

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DIGITAL OFFICE ELECTRONIC
Italy
About 6 hours using the app
March 22, 2024

At first this app seemed great, but half the time there are glitches when I There is no way to see data about how many people have their subscriptions active (total) for fulfillment & no way to make all the subscriptions charge on the same day every month. You cannot edit the dates at all.

This app could be really great, but it seems it was rushed and a lot of basic functions are missing or ...

Wildflower Fiction
United States
About 1 month using the app
September 11, 2024

A bit limited at this time. We were hoping we could do a limited time subscription (for example: a 12 mo. plan), but that is not possible. We also were desiring to send a different product or product bundle each of those months, but you are limited to the same item(s) every month.

Grow Goodness
United States
41 minutes using the app