Shopify Subscriptions

customers can unsubsribe right away, take the discount and run...not okay

I wish it was easier for us to access and change customers subscriptions settings on their behalf

This app works for a very basic/specific use case, but I would not recommend it for anyone with lots of subscriptions. Here are the main issues we ran into:
1. No API. Even though Shopify has a GraphQL subscriptions api, you can not view/edit subscriptions created by apps, so it doesn't help here.
2. No ability to search subscriptions.
3. No way to create subscriptions from the Admin Dashboard.
4. No way to find failed payments so we can follow-up with customers.
5. The UX for updating a payment method is confusing. You have to add a payment method to your account, and then update the subscription payment method. Customers often miss the second step.
6. Cancelled subscriptions can't be restarted. Subscriptions can't be deleted.
7. The export UX is a bit inconvenient. You have to keep the same window open, even if it takes 30 minutes or an hour to export. It would be better if it sends you an email with a link instead.
8. No activity log. We can't see what emails were sent, or what updates were made on subscriptions.

Don't get me wrong, this app works fine for a very simple use case, but it's missing some important features for advanced subscription users.

Confusing - cant get it to actually work

so far so good - I'm getting money!

Great, but would love to create subscriptions from draft orders for customers.

The app is pretty good but would be good if there was "add to next shipment" functionality for them to be able to add additional one-time items to the same shipment.

Dommage que la livraison a domicile ne fonctionne pas en récurent

People cannot cancel or pause subscriptions. It has created issues for us.

customers dont know how to use it