Reviews (106)

Overall rating
3.1
Counts per rating level
  • 34% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 12% of ratings are 2 stars
  • 31% of ratings are 1 stars
April 25, 2024

Easy to set up and use,only been using for a week and already seeing benefits.

Fitch First
United Kingdom
7 days using the app
March 24, 2024

I was very excited to see this app, however I found that it's not usable for websites that sell digital products. This, because the copy 'Delivers every ...' cannot be changed into something more meaningful (like 'renews every...'), especially for the non-EN market. Hopefully this will change in future and I will reconsider using this app.

Een Koffertje Vol Dromen
Netherlands
15 days using the app
Shopify replied April 19, 2024

Hi there,

We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us. We’ve shared your feedback with our developer teams about the ability to customize the text on the widget.

Please reach out to our support teams so we can continue the conversation and assist in solving the issues.

Best,
Ameya Bongale
Product Manager
Shopify Subscriptions

March 19, 2024

Easy to set up, but lacks basic functions. You can't set a minimum for how long a customer has to subscribe which is silly to me because people can just take advantage of the discount, then unsubscribe right away.

HQ Nutrition
Canada
21 days using the app
Shopify replied April 19, 2024

Hi,

Thank you for taking the time to provide us with feedback.

While our app is designed for simple uses cases, we will inform our development team about your request

We value your contribution towards the evolution of our app.

Best,
Ameya Bongale
Product, Shopify Subscriptions

February 16, 2024

I really, really, really want to be able to use this native subscription app, BUT... there is no way that I can see that a customer can add or remove products from their account portal.

Am I missing something?

Rebel Pastures
United States
16 days using the app
Shopify replied February 19, 2024

Hi, glad to hear you are excited about using the Subscription app!

You can set up customer management in Shopify's customer accounts.
If you have new customer accounts active, customers can log in to their account from your online store navigation and manage their subscriptions. If you have classic customer accounts, then you can share the subscription management url to give customers access to manage their own subscriptions.

Customers with new customer accounts or classic customer accounts can manage their subscriptions by clicking Manage your subscription from your automated subscription email notifications. These are automatically turned on when you download the app and you can edit them from the Settings section in the Subscription section of the app.

Turn on subscription management in your Shopify admin settings to allow customers to manage their subscriptions.

Steps:
From the Shopify admin, go to Settings > Customers.
Under New customer accounts in the Manage subscriptions section, click Turn on.
Optional: You can add the Subscriptions page link.

You can find out more information on the help center here: https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/customer-experience#subscription-management-for-customers

Hope this helps and don't hesitate to reach out to support if you have more questions.

Chanel Fournier
Product Lead, Shopify Subscriptions

January 31, 2024

i highly recomment the shopify apps they are easy to use as if compare with other third party apps available on app store

AbyaLife
India
About 1 month using the app
February 20, 2024

Good in theory, but not quite ready (for me).

I've played around with this and the customer-side is not very intuitive. First, upon checkout confirmation, the 'go to subscriber portal' did not take me to the Shopify subscriber portal (I am currently using another app, but had it turned off for this test). Then, once I did get into the portal, I wasn't able to manage anything other than "skip" following deliveries.

Now, I am a service-based membership model, so I don't have anything to 'deliver', so for future iterations of this app, I would love to be able to change the 'delivery' title on the listing to a custom title. I also need to be able to have a customer purchase, then the system auto-tag the customer (and transaction, ideally), so that I can properly set up the automations I need to provide them discounts to the shop offers as well as other inclusions.

I really would love to utilize a Shopify-native app for my membership, so I won't be getting rid of Shopify Subscriptions yet, but will be watching closely for updates. (Pretty please, Shopify team!)

The Makers Resource Shop
United States
6 days using the app
Shopify replied April 19, 2024

Hi there,

Thank you for taking the time to provide us with feedback.

We apologize that you ran into issues using Shopify Subscriptions especially in the context of using it for a service-based membership.

We’ve shared your feedback internally with our teams. Please continue to reach out to our support teams so we can continue the conversation and assist in solving the issues.

Best,
Ameya Bongale
Product, Shopify Subscriptions

June 28, 2024

excelente

Obsession Beauty
Portugal
4 months using the app
Edited February 26, 2024

Good, the only thing is say you can’t or customers can’t choose the exact date they want the product recurring charge to be on. Hopefully this will come in the next update, other than that’s its good for a free subscription app

Lily M Beauty
United Kingdom
21 days using the app
February 8, 2024

I installed this app to try and see if I could move our company club subscriptions in house - I followed all the steps and couldn't even get the subscription option button to appear on the PDP.

After looking into this I have found that the app is not compatible with third party payment gateways, and can only be used with the Native Shopify payment gateways - which are not supported in South Africa - essentially making this app unusable in South Africa.

Retailability Staging
South Africa
7 days using the app
Shopify replied February 14, 2024

Hello,

We apologize that you are having trouble using the app.

Our app is compatible with a few gateways and not only native shopify payment gateway. You can find more information about it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup

If you need more help or are looking for a specific payment gateway to be supported, please contact our support team at for assistance. We're here to help.

Best,
Ameya Bongale
Product Manager, Subscriptions

January 31, 2024

Nice, that Shopify makes an own Subscription app which is free, but unfortunately it only works with "new customer accounts" which is pretty bad when you don't want to use these (because of bad brand experience and no design control).

Yago Matcha
Switzerland
9 days using the app
Shopify replied February 2, 2024

Hi! Whether you are using new customer accounts or classic customer accounts, you can use our subscriptions app. Customers can manage their subscriptions by clicking the Manage your subscription from your automated subscription email notifications.

There are also instructions under the Customer Subscription Management section here on how to add the Manage Subscriptions link to classic customer accounts.
https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup

Hope this helps!

Chanel Fournier
Product Lead, Subscriptions