Reviews (106)

Overall rating
3.1
Counts per rating level
  • 34% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 12% of ratings are 2 stars
  • 31% of ratings are 1 stars
February 2, 2024

This seemed like an easy app and I was thrilled to see it however, once it was installed, the subscribe and save option could only appear at the top of the page instead of organically within the add to cart area as shown in the images used in the app details on the shopify app store.

In addition, even when the code was added as directed by the shopify helpdesk, the subscribe now button would not appear.

I will be uninstalling as it clearly did not have the kinks worked out.

Byers Boutique
Canada
2 days using the app
Shopify replied February 5, 2024

We apologize that you ran into issues using Shopify Subscriptions.

Your feedback is crucial to us. We’ve shared your feedback internally. Please reach out to our support teams so we can continue the conversation and assist in solving the issue.

Best,
Ameya Bongale
Product Manager, Subscriptions

February 4, 2024

NICE APP HOPE IT WILL BE A BEST TOOL FOR BUSINESS PROMOTION

Fizzibyizzi
India
4 months using the app
February 1, 2024

Just installed then immediately uninstalled as it failed at the first hurdle, I would have hoped that these issues would have been ironed out beforehand, considering how long it has taken to be released.

Floragy
United Kingdom
11 days using the app
Shopify replied February 2, 2024

We're sorry you're having trouble with themes. You may find our help center documentation useful. If you need more help, please contact our support team for assistance. We're here to help.

https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup

Chanel Fournier
Product Lead, Subscriptions

February 9, 2024

The app works fine, but the choice between buy it once and subscribe also shows at the bottom of my online store, below the footer... is there a fix for this? Other than that it works well for our simple subscription needs

NEUROPTIMA
United States
9 days using the app
Shopify replied April 19, 2024

Hi there

We have made updates that solve the problems you faced for the placement of the subscription widget

To ensure the correct placement of the subscription widget we recommend that

- If you are on a vintage theme, ensure that you have added the code snipped to the product template before turning on the app embed.

Adding the code snippet will ensure that the widget displays in the correct place on the product page. You'll have to add the code snipped to the appropriate section of the product template. See the vintage theme instructions on this page - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup#display-subscriptions-on-online-store.

-If you are on a 2.0 theme please ensure that the app embed is toggled to off. App embeds are only used for vintage themes.

Hope this helps! We thank you for feedback that helped with the continuous evolution of our app

Best,
Ameya Bongale
Product, Shopify Subscriptions

June 21, 2024

tres bien et facile

DBFcoaching
France
About 2 months using the app
February 1, 2024

so far looks good with our site and very easy to manage, only issue is that it glitched and added the subscription buttons under the footer on top of already being in the product description like it's supposed to. been in touch with shopify support and apparently they're looking into it so hopefully it's fixed soon

Greenbelt Coffee
Canada
1 day using the app
February 7, 2024

This app will not apply discounts as directed when subscription items are placed in the cart. Support from Shopify as a whole is poor. Trying to obtain help in support results in promises to email back with solutions, which never occurs. Additionally, attempts to get assistance with issues migrating customers from a 3rd party app was also unhelpful and excusatory.

Blue Craft Coffee Roasters
United States
3 days using the app
Shopify replied February 9, 2024

Hi there,

We apologize for having a poor experience using Shopify Subscriptions.

For the application of discounts, we would recommend turning on the offer discounts option within the app.

You can find guidance on migrating from 3P apps in our documentation here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export

Hope this helps. But please feel free to reach out to us if you need more assistance. We are here to help!

Best,
Ameya Bongale
Product Manager, Subscriptions

April 29, 2024

does this work anymore????

BREAD WINNERS GLOBAL
United States
17 days using the app
Shopify replied June 15, 2024

Hello,

We apologize that you ran into issues using Shopify Subscriptions.

Yes, the app is working and supports simple subscription functionality and use cases.

Please reach out to our support teams so we can continue the conversation and assist in solving the issues that you may be facing.

Best,
Ameya Bongale
Product Manager, Subscriptions

February 4, 2024

Formatting of the app does not reflect the advertised picture.

Easy to set up but not flexible on customization.

App has two default options one for regular subscription and one for auto charge without a way to turn one off.

Would be nice to be able to edit the wording used for the subscription.

Leland Francis
United States
4 days using the app
Shopify replied February 9, 2024

Hi there,

Hi, we appreciate your feedback about customizations!

While our app is designed for simple uses cases, we will inform our development team about your feedback for support for customizations in future updates.

We value your contribution towards the evolution of our app. Thank you taking the time to contribute.

Best,
Ameya Bongale
Product Manager, Subscriptions

February 15, 2024

So excited that shopify created a native app for subscriptions. The pricing for third party subscription apps wasn't sustainable for the scale of my store. Thank you Shopify!

Plant Based Candles
United States
2 days using the app