Reviews (124)

Overall rating
3.2
Counts per rating level
  • 35% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 30% of ratings are 1 stars
February 4, 2024

NICE APP HOPE IT WILL BE A BEST TOOL FOR BUSINESS PROMOTION

Fizzibyizzi
India
4 months using the app
February 2, 2024

It's a good start, but the functionality is extremely limited for someone coming from one of the paid subscription apps. For example you cannot choose a specific date a customer will be charged for their subscription every month. Hopefully they will keep developing features and add options in the future.
Edit: just changed my review to one star because customers only get a single shipping option, ...

Drikbeer
Denmark
20 days using the app
Shopify replied February 5, 2024

Hi, we appreciate your feedback about anchor dates and the ability to select multiple shipping options.

We have informed our development team about adding them for potential ...

February 16, 2024

I really, really, really want to be able to use this native subscription app, BUT... there is no way that I can see that a customer can add or remove products from their account portal.

Am I missing something?

Rebel Pastures
United States
16 days using the app
Shopify replied February 19, 2024

Hi, glad to hear you are excited about using the Subscription app!

You can set up customer management in Shopify's customer accounts.
If you have new customer accounts active ...

February 1, 2024

Just installed then immediately uninstalled as it failed at the first hurdle, I would have hoped that these issues would have been ironed out beforehand, considering how long it has taken to be released.

Floragy
United Kingdom
11 days using the app
Shopify replied February 2, 2024

We're sorry you're having trouble with themes. You may find our help center documentation useful. If you need more help, please contact our support team for assistance. We're ...

February 7, 2024

As many have already mentioned - I have been waiting for this app to come out for ages. Thrilled it is finally here.
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The interface is clean and simple and looks great on our site. That's an awesome plus.
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The customer-facing interface and account management are clean and function very well. This was always a big problem we had with other paid subscription apps. We want to make it really easy ...

Lochtree
United States
6 days using the app
February 8, 2024

I installed this app to try and see if I could move our company club subscriptions in house - I followed all the steps and couldn't even get the subscription option button to appear on the PDP.

After looking into this I have found that the app is not compatible with third party payment gateways, and can only be used with the Native Shopify payment gateways - which are not supported in South ...

Retailability Staging
South Africa
7 days using the app
Shopify replied February 14, 2024

Hello,

We apologize that you are having trouble using the app.

Our app is compatible with a few gateways and not only native shopify payment gateway. You can find more ...

March 3, 2024

Minimal ability to edit the text, leading to confusion over terms. Specifically, the bottom text about cancel/pause/renew -- very handy, agree with it entirely on principle, I wanted to (but could not) edit the text to point out that this is for the subscription purchase and not the one-off. The formatting left it a bit vague.

Colors do not pull dynamically from BRAND, which feels an odd and ...

Netherworld Post Office
United States
30 days using the app
February 26, 2024

It's a good start for this app, however there are a few things which need to be added or adjusted:

- More frontend design options (very limited at this point, own css customizations would be helpful)

- Options for customers to select dates for delivery and payment.

Baumann - Welt der Weine
Germany
25 days using the app
February 21, 2024

La consiglio per la semplicità di utilizzo, è sviluppata da Shopify quindi perfettamente compatibile e gratuita. Dovreste implementare la possibilità di pubblicizzarla con delle email automatiche e con dei banner posizionabili nel sito

FARAGLIA
Italy
17 days using the app
Shopify replied April 19, 2024

Ciao,

Grazie per aver dedicato del tempo per fornirci un feedback.

Siamo felici che tu possa usarlo facilmente! Terremo in mente le idee che hai condiviso mentre continuiamo ...

February 7, 2024

This app will not apply discounts as directed when subscription items are placed in the cart. Support from Shopify as a whole is poor. Trying to obtain help in support results in promises to email back with solutions, which never occurs. Additionally, attempts to get assistance with issues migrating customers from a 3rd party app was also unhelpful and excusatory.

Blue Craft Coffee Roasters
United States
3 days using the app
Shopify replied February 9, 2024

Hi there,

We apologize for having a poor experience using Shopify Subscriptions.

For the application of discounts, we would recommend turning on the offer discounts option ...