Reviews (124)

Overall rating
3.2
Counts per rating level
  • 35% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 30% of ratings are 1 stars
February 15, 2024

So excited that shopify created a native app for subscriptions. The pricing for third party subscription apps wasn't sustainable for the scale of my store. Thank you Shopify!

Plant Based Candles
United States
2 days using the app
February 5, 2024

its very good

SamSid Design Store
United Arab Emirates
12 days using the app
February 9, 2024

The app works fine, but the choice between buy it once and subscribe also shows at the bottom of my online store, below the footer... is there a fix for this? Other than that it works well for our simple subscription needs

NEUROPTIMA
United States
9 days using the app
Shopify replied April 19, 2024

Hi there

We have made updates that solve the problems you faced for the placement of the subscription widget

To ensure the correct placement of the subscription widget we recommend that

- If you are on a vintage theme, ensure that you have added the code snipped to the product template before turning on the app embed.

Adding the code snippet will ensure that the widget displays in the correct place on the product page. You'll have to add the code snipped to the appropriate section of the product template. See the vintage theme instructions on this page - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup#display-subscriptions-on-online-store.

-If you are on a 2.0 theme please ensure that the app embed is toggled to off. App embeds are only used for vintage themes.

Hope this helps! We thank you for feedback that helped with the continuous evolution of our app

Best,
Ameya Bongale
Product, Shopify Subscriptions

February 2, 2024

This seemed like an easy app and I was thrilled to see it however, once it was installed, the subscribe and save option could only appear at the top of the page instead of organically within the add to cart area as shown in the images used in the app details on the shopify app store.

In addition, even when the code was added as directed by the shopify helpdesk, the subscribe now button would not appear.

I will be uninstalling as it clearly did not have the kinks worked out.

Byers Boutique
Canada
2 days using the app
Shopify replied February 5, 2024

We apologize that you ran into issues using Shopify Subscriptions.

Your feedback is crucial to us. We’ve shared your feedback internally. Please reach out to our support teams so we can continue the conversation and assist in solving the issue.

Best,
Ameya Bongale
Product Manager, Subscriptions

January 31, 2024

Nice, that Shopify makes an own Subscription app which is free, but unfortunately it only works with "new customer accounts" which is pretty bad when you don't want to use these (because of bad brand experience and no design control).

Yago Matcha
Switzerland
9 days using the app
Shopify replied February 2, 2024

Hi! Whether you are using new customer accounts or classic customer accounts, you can use our subscriptions app. Customers can manage their subscriptions by clicking the Manage your subscription from your automated subscription email notifications.

There are also instructions under the Customer Subscription Management section here on how to add the Manage Subscriptions link to classic customer accounts.
https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup

Hope this helps!

Chanel Fournier
Product Lead, Subscriptions

February 20, 2024

Good in theory, but not quite ready (for me).

I've played around with this and the customer-side is not very intuitive. First, upon checkout confirmation, the 'go to subscriber portal' did not take me to the Shopify subscriber portal (I am currently using another app, but had it turned off for this test). Then, once I did get into the portal, I wasn't able to manage anything other than "skip" following deliveries.

Now, I am a service-based membership model, so I don't have anything to 'deliver', so for future iterations of this app, I would love to be able to change the 'delivery' title on the listing to a custom title. I also need to be able to have a customer purchase, then the system auto-tag the customer (and transaction, ideally), so that I can properly set up the automations I need to provide them discounts to the shop offers as well as other inclusions.

I really would love to utilize a Shopify-native app for my membership, so I won't be getting rid of Shopify Subscriptions yet, but will be watching closely for updates. (Pretty please, Shopify team!)

The Makers Resource Shop
United States
6 days using the app
Shopify replied April 19, 2024

Hi there,

Thank you for taking the time to provide us with feedback.

We apologize that you ran into issues using Shopify Subscriptions especially in the context of using it for a service-based membership.

We’ve shared your feedback internally with our teams. Please continue to reach out to our support teams so we can continue the conversation and assist in solving the issues.

Best,
Ameya Bongale
Product, Shopify Subscriptions

February 2, 2024

Really disappointing. Selecting to display only subscription as purchase method doesn’t work, product cannot be added to cart. On top of that no trials, poor widget, and lack of possibility to translate.

Unusable

Hulanka
Poland
1 day using the app
Shopify replied February 5, 2024

We're sorry you're having trouble with using the app.

You may find our help center documentation useful here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions

If you need more help, please contact our support team for assistance. We're here to help.

Ameya Bongale
Product Manager, Subscriptions

February 3, 2024

Doesn't support mobile view on your store

SupremeTan
United Kingdom
About 22 hours using the app
Shopify replied February 5, 2024

We apologize that you ran into issues using Shopify Subscriptions on Mobile. We've taken note of your feedback.

We value it for the evolution of our app!

Ameya Bongale
Product Manager, Subscriptions

February 4, 2024

Formatting of the app does not reflect the advertised picture.

Easy to set up but not flexible on customization.

App has two default options one for regular subscription and one for auto charge without a way to turn one off.

Would be nice to be able to edit the wording used for the subscription.

Leland Francis
United States
4 days using the app
Shopify replied February 9, 2024

Hi there,

Hi, we appreciate your feedback about customizations!

While our app is designed for simple uses cases, we will inform our development team about your feedback for support for customizations in future updates.

We value your contribution towards the evolution of our app. Thank you taking the time to contribute.

Best,
Ameya Bongale
Product Manager, Subscriptions

February 5, 2024

-Can't translate
-Subscription appear both in product page + footer
-Sometimes it can't add to cart
-There should be a dedicated subscription page with bundle selector.
-I hope shopify will improve the product because I was waiting impatiently for this app to be released.

Floèm
Canada
4 days using the app
Shopify replied February 9, 2024

Hi,

Thank you for taking the time for providing us feedback!

For challenges you faced in the subscription widget appearing in the product page and footer, we recommend reaching out to our support teams. They will guide you in helping fixing it.

We hear your feedback about adding translations and bundles support. We have informed our development teams about it and included it in our list of potential updates.

We value your time in contributing to the evolution of our app.

Best,
Ameya Bongale
Product Manager, Subscriptions