Reviews (124)

Overall rating
3.2
Counts per rating level
  • 35% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 30% of ratings are 1 stars
February 4, 2024

Only good for a store that sells one item. No discount codes can be applied which means volume breaks don't work.

Eco 247
Australia
1 day using the app
Shopify replied February 9, 2024

Hello,

We apologize that you ran into issues using Shopify Subscriptions.

Your feedback is crucial to us.

We’ve shared your feedback internally about discount codes and volume breaks.

Please reach out to our support teams so we can continue the conversation and assist in solving the issues.

January 31, 2024

Not formatted well for mobile. Lines cut off onto a 2nd level. If you have multiple delivery options they all stack and takes up alot of room instead of having a drop down or boxes option. Cant complain too much since its free but Shopify can do alot to improve it! Im not sure Im going to use it until its better formatted.

Defense Blends
United States
1 day using the app
Shopify replied February 2, 2024

I apologize that you ran into issues using Shopify Subscriptions on Mobile. We've taken note of your feedback for our future improve, thank you so much for sharing!

Chanel Fournier
Product Lead, Subscriptions

February 1, 2024

so far looks good with our site and very easy to manage, only issue is that it glitched and added the subscription buttons under the footer on top of already being in the product description like it's supposed to. been in touch with shopify support and apparently they're looking into it so hopefully it's fixed soon

Greenbelt Coffee
Canada
1 day using the app
February 7, 2024

Simple and easy to use, great addition to our store functionality

Active Root
United Kingdom
About 2 hours using the app
February 2, 2024

We have been waiting for this for ages and were so excited to see it finally launched, but the recurring charge does not include shipping in the total, so it is unusable.

Please add shipping to the recurring charge amount on the checkout page so customers (and shops) can see the total £/amount they agree to pay monthly.

I don't want to give this one star. I see the effort and intent to help (thank you), but hiding shipping will create problems and awkward conversations with customers.

Happy Houseplants
United Kingdom
About 3 hours using the app
Shopify replied February 5, 2024

Thank you for your feedback on surfacing the recurring shipping costs at checkout

We have informed our development teams and will include it in future updates. Stay tuned!

We value your feedback for improving our app.

Best,
Ameya Bongale
Product Manager, Subscriptions

February 16, 2024

Great and super easy to setup app, wish they released it million years ago. the only feedback i have is bit more customization for the widget itself, like that "Subscription policy" under the bordered box may confuse some thinking they are getting billed when they select one-time purchase, that copy needs to either get inside that box or better yet, show/hide when customer selects one-time or any of the subscriptions. More color(background on select) customizations would be nice too but it's ok for now, i am sure they'll improve it in no time.

GoFiltr
United States
About 1 hour using the app
February 1, 2024

As a company with 90% of business as subscriptions, this is a crucial component to our business. We serve over 3,500 recurring customers, so we are quite familiar with this process.

We have been excited about this app for quite some time now! Other apps take a big murky commission, don't integrate with Shopify well, and don't have the User Interface customers deserve.

I'm writing this review in the hopes Shopify will improve it, and we can switch ASAP. Shopify here's what you need to do!
1. Offer a minimum quantity, for example we don't deliver less than 4 jugs.
2. Offer quantity break discounts, for example buy 4 jugs get 10% discount, buy 6 jugs get a 15% discount.
3. Offer a way to integrate customer's data from other subscription apps like Bold. This will save customers the time to have to resign up, since all of their payment data is already saved in Paypal or Stripe.
4. Make a way for customers to pay with shop pay, a credit card, paypal, or with coinbase integration.
5. Provide analytics, like customer retention, average subscription length, upcoming revenue, amount of subscriptions and history of growth, lifetime value, average subscription amount, and paused subscriptions with option to message them.
6. Make a nice customer interface that lets business choose what options customers can edit.

Happy to provide lots more feedback if someone wants to reach out to us, that would be much appreciated.

Alive Water
United States
About 1 hour using the app
Shopify replied February 2, 2024

Thank you for your valuable feedback on our Shopify Subscription app. While our app focuses on simplicity and basic use cases, we understand your desire for additional features. We have noted your suggestions and will share them with our development team for consideration. We value your contribution towards the evolution of our app!

Chanel Fournier
Product Lead, Subscriptions

February 9, 2024

doesn't even work properly, did not show on store front

Rozzy B Naturals
United States
35 minutes using the app
Shopify replied February 14, 2024

Hello,

We apologize you are having trouble with our app.

You may also find our help documentation useful - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions . If you need more help, please contact our support team at for assistance. We're here to help.

February 1, 2024

So far this looks promising, but still very entry level. Not a whole lot of flexibility or customization. I have not gone live yet, as I am trying to figure out how to import my current Recharge subscribers over.

Unrest Coffee Company
United States
About 2 hours using the app
Shopify replied February 5, 2024

Thank you for your valuable feedback on our Shopify Subscription app. While our app focuses on simplicity and basic use cases, we understand your desire for additional flexibility.

You can look at our help documentation https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export for importing contracts.

Ameya Bongale
Product Manager, Subscriptions

February 6, 2024

Instantly failed the setup with missing hungarian translation in the widget (Translation missing: hu.no_subscriptions_warning_banner.message), and there is no place where I can manually create these translations.

Lungo
Hungary
20 minutes using the app
Shopify replied February 9, 2024

Hi there,

Thank you for your valuable feedback.

We have implemented your requested and shipped the ability to support translations to local languages for the app.

Hope this helps! We appreciate your continued assistance in the development of our app.

Thanks,
Ameya Bongale
Product Manager
Shopify Subscriptions