Reviews (124)

Overall rating
3.2
Counts per rating level
  • 35% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 30% of ratings are 1 stars
July 22, 2024

Customer said they want to cancel their subscription, when I looked in my subscription app it shows I have 0 contracts. All this time I thought nobody wanted to subscribe. I wonder how many people think they have a subscription to my products but instead this app is not working and making me look like an idiot and more importantly losing long term customers. This makes my business look ...

Air Filter Hub LLC
United States
6 months using the app
Shopify replied July 26, 2024

Hi there,

Thank you for your feedback! We are sorry to hear that your experience with using the app has not been satisfactory.

If you are continuing to experience the ...

July 29, 2024

The app is functional and you can't beat the cost...but it leaves a lot to be desired from a subscription app, a few of the issues we've run into:

-customers can't edit their subscriptions, so people have to cancel and resubscribe if they ever want to add items, or edit quantities - even if people wanted to 'shift' their subscription delay it by less time than skipping a whole shipment (they can ...

PureBites
Canada
6 months using the app
July 16, 2024

Overall this is a great app that has had very few kinks. Just really wish there was a way for store owners to easily look ahead on future orders. This would allow operators to better prepare and create a more efficient fulfillment process

Joylight Coffee Roasters
United States
6 months using the app
June 2, 2024

an easy and free way to sell subscription-based products and services. I highly recommend giving it a try before considering third-party integrations.

Bijou Boutique
United States
About 2 months using the app
Edited October 25, 2024

Too many glitches. Works sometimes. Needs serious improvements.

1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site. *Note, Shopify support is not equipped to handles these issues, we just go around in circles ...

I Prefer Craft Coffee
United States
9 months using the app
Shopify replied June 15, 2024

Hello.

Thank you for taking the time to give us feedback and apologize that you ran into issues using Shopify Subscriptions.

I replicated the steps on the Deli Donut Blend on ...

May 26, 2024

Added this app. The options are showing twice on my product page. 1st in the normal space. 2nd showing after the footer. Tried to get support. Shopify told me to speak to the app support? Its just brings me back to shopify support.

Who can give us support for this app that does not work.

Qahwah Club - Speciality Coffee
United Kingdom
4 months using the app
Shopify replied June 15, 2024

Hi there,

We have made updates that solve the problems you faced for the placement of the subscription widget

To ensure the correct placement of the subscription widget we ...

July 31, 2024

I am using to sell a software service. So I do not actually Delivery anything. But Shopify Subscriptions uses text such as:

Delivery every 2 months, $XX flat rate

I can not find an easy way to replace the word Delivery with Charge or other phrase.

I think it would be better to let user to decide how to describe the subscription fee.

bepSmart
Australia
27 days using the app
March 6, 2024

I've never written a review on a shopify app, even when it's been bad, but this one is beyond bad. We used it when it was in Beta with the hope and promise of improvements when it became available to everyone, but the app hasn't changed at all from the awful beta to now. We have almost zero control over settings, the only thing we can update on our end is how many payment attempts before the ...

Still Life Studio Memberships
United States
30 days using the app
Shopify replied April 19, 2024

Hi,

Thank you for taking the time to provide us with feedback. We sincerely apologize that you ran into issues using Shopify Subscriptions.

Our app is designed with simple ...

April 9, 2024

The app is fine, but it's useless because of how it handles shipping rates. Basically, it only allows having 1 shipping rate. So, if you want to offer Pickup $0 and Shipping $N, you can't do it. It will always show Pickup $0. It's super important that they fix this...

ZYN THE WINE MARKET LTD.
Canada
3 months using the app
Shopify replied April 19, 2024

Hi there,

Thank you for taking the time to provide us with feedback.

We are working on enabling shipping rates on our app. Please stay tuned !

Best,
Ameya Bongale
Product, ...

October 26, 2024

parece fácil no entanto podia dar para mudar o aspeto da caixa das subscriptions.

High Brands
Portugal
4 days using the app