Reviews (7,429)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and effective customer support, noting it enhances store professionalism and engagement through customizable pop-ups. It effectively uses social proof to boost customer trust and sales, simplifies setup, and promotes up-sells and cross-sells to increase average order values. Particularly favored by new store owners, it is described as fast, reliable, and exceeds performance expectations.

April 4, 2022

I disabled this app but was charged for the subscription without my authorization. It's done nothing for me and brought in 0 impressions. When I contacted supported about this, I had to wait almost 20 min per reply and now the rep named Muhammed is away in the middle of our conversation. Very unprofessional! Not recommended! I want a refund asap

Card Envy
United States
Over 1 year using the app
Sales POP! replied April 4, 2022

Update April 21, 2022: The refund was processed immediately after the store owner reached out. Unfortunately, they closed the store and no longer have access to their Shopify ...

Edited September 15, 2020

We have been using this app for months, and as our traffic grew it got ridiculously expensive ($300 per month). That finally pushed me to properly A/B test it - result: Conversion rate is actually higher without it.

Heritage Type Co.
Germany
12 months using the app
Sales POP! replied September 15, 2020

Thank you for taking the time to share your feedback. We reached out via email :)

July 8, 2019

I've had nothing but issues. No response from anyone. Just a we'll get back to you and nothing... Creates ongoing issues to website.

ShopLotusOnline
United States
11 months using the app
January 29, 2024

This app is one of the BIGGEST SCAMS on the shopify app store. Customers BEWARE! They will auto upgrade you to plans that are much higher and higher until you hit their enterprise plan of $300 USD/month, then youre paying so much for so little. Even the months you do not use the app, they still charge you. If you are not paying heavy attention everymonth to your shopify billing, and you have this ...

6 Sigma Sim Racing
Canada
11 months using the app
Sales POP! replied January 31, 2024

Thank you for your feedback!

In SalesPop we make sure everybody is aware of the auto-upgrade feature and we explain it in multiple places to make sure customers are well ...

Edited October 7, 2019

Full of bugs.

- I notified support about a simple thing, that the pop-up shows however you can't close it when you push the X like it should... nothing was fixed until now, several days later
- meanwhile the popup window DOES NOT SHOW any more in any way, so a few days later it simply stopped working completely even tho' it's enabled.

I am using a Shopify standard theme, Minimal.

fitguru.ro
Romania
10 months using the app
Edited November 23, 2018

Bad support. No response from the team for bugs. It screws up the whole layout.

Watch at your own Wrist! https://www.watch.sg

Coup De Coeur Watches Singapore
Singapore
8 months using the app
April 18, 2019

Works great...until it completely wipes your theme and makes you start from scratch. I don't know why or how but I'm having to rebuild my whole store because of this app.

Valhalla Leathers
United States
5 months using the app
February 15, 2024

Beware of Misleading Subscription Practices and app which prioritise policies over people.

It's a typical trap with autoupgrade but not autodowngrade and scam. Last year, we engaged Sales Pop for our seasonal business, only to be met with a series of disappointing experiences. Initially attracted by their sales enhancement promises, we found ourselves automatically upgraded to a Premium plan ...

MATTE&GLOSS
Australia
4 months using the app
Sales POP! replied February 19, 2024

We are genuinely sorry that you feel this way, especially when our subscription policy was indeed disclosed from the beginning. We send emails with every upgrade, and the ...

December 15, 2018

well i just got this app not really sure if it works good or not. cant submit review unless it has 100 characters thats a shit move guys

Blazin Beetle
United States
3 months using the app
August 27, 2018

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Black Viper Apparel
United States
3 months using the app