Reviews (7,429)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and effective customer support, noting it enhances store professionalism and engagement through customizable pop-ups. It effectively uses social proof to boost customer trust and sales, simplifies setup, and promotes up-sells and cross-sells to increase average order values. Particularly favored by new store owners, it is described as fast, reliable, and exceeds performance expectations.
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There are free apps. This is garbage! There are free apps. This is garbage! There are free apps. This is garbage!
I didn't opt for paid plan and have already uninstalled app but they still charged me 29$. Bullshit. Still no progress from app team?
Last update: The refund has been issued, the charge was made after the 7-day trial expired. This has been explained to the store owner but we haven't heard back from them yet.
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Update: Hi! We sent an email on July 16 and a follow-up message this morning, July 19. We'll try reaching out again.
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Hi there! We apologize if the charge appeared unexpected. The subscription started after your 7-day trial expired. We'll contact you soon to initiate the refund process :)
I GOT CHARGED 29 DOLLARS FOR NO REASON, I UNINSTALL THE APP BECAUSE I DID NOT GET 1000 PEOPLE THAT VISIT MY PAGE BUT I STILL GOT CHARGED, PLEASE I WOULD LIKE A REFUND PLEASE.
It says there’s a free option .... where ? Now I’m being charged $29 ?????!!!!! ??????????????????????
Hi there, the link is at the bottom of the pricing page! We've just emailed you with more info. Please check your email as soon as possible.
Update: We've reached out to the customer explaining how the free trial works. Waiting on a reply.
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This customer didn't reach out to our support channels before leaving this review. We've reached out to the customer to understand more about the issue.
Update: Tried to reach customer multiple times over the last two weeks with absolutely no reply nor acknowledgement of the review. We believe this may be a fake review as the customer didn't really use the app at all. We will be asking Shopify to investigate it further.
Just started to use the app. Hope it works well. Before giving any sincere comments i need to fully explore this app.
Suddenly it started to randomly show the customers name in the pop-ups, without me having changed any settings (Anonymize is ON). Even after having uninstalled the app and cleared the cache in the browser it continues to show. I regret installing it as I now get angry complaints from customers from small villages with characteristic names, making it easy to identify them. WARNING!!!
Big warning on the billing method of this App!!
Each monthly plan has a limit of "sessions"/month but a "session" has absolutely no business definition and any business reality. For example, for a very short-term Pop-Up campaign, I have been counted more than 2300 "sessions" and 1600 "unique views" by the App's metrics but my own Analytics and the Shopify metrics show that I had less than 100 real unique users. The support team was not able to explain how this difference is possible. It's a big problem of tracking. Also the counter of sessions keeps running everyday even if you totally disable the App (which is a total non-sense to be billed for an inactive App based on a number of sessions).
Hi Thomas, we appreciate your feedback and we're sad that POP! wasn't a good match for your business. We also apologize if the responses provided by our Support Team did not meet your expectations. To address some of the concepts you pointed out:
- Our system monitors and keeps track of unique user sessions and accounts for browser tabs with the application active on your site. Unlike Shopify, the infrastructure behind POP! does not allow at this moment to detect multiple sessions from one user, which could result in a higher number. We want you to know that this represents one of our main goals in our roadmap.
- Charges in our app depend on the selected plan and the usage. While disabling does not cancel the subscription automatically, it would just require a message to our team to ensure that the subscription becomes inactive for as long as every customer needs.
I hope this brings some clarity to you and any possible POP! users.
We'll contact you via email to follow up.
não estou entendendo como funciona, vocês poderiam criar tutoriais para ajudar os usuários. Não consigo entender o app.
Preciso de ajuda
App stopped working after 4 days. I tried to reinstall it but it was impossible. I had to remove it and choose another one better.