Reviews (231)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to efficiently sync listings and inventory between Shopify and Etsy, noting its user-friendly interface and easy setup. The syncing functionality is praised for keeping stock levels accurate and streamlining order management. Exceptional customer support is frequently highlighted, especially the helpfulness of a support person named Shirly. Merchants report that the app significantly enhances their operational efficiency, allowing more focus on creative and customer-facing activities.

July 16, 2023

top App. Saved me countless h of creating new listing in etsy. few clicks and bang everything copied. had few questions contacted by email and messenger got answers in30 minets.

River table
Australia
1 day using the app
shopUpz replied July 22, 2023

Thank you very much for your great feedback! Service is my top priority and I'm happy that you reached out to me and we resolved the issue together :)

December 22, 2021

The app works well for synchronizing the inventory between Etsy and Shopify, and they have good customer service. Thanks!

Blanket Creek Pottery
United States
About 22 hours using the app
August 31, 2023

Great app. Its incredibly easy to use. I was apple to add all of the inventory easily to my etsy shop from an another shop.

My only critique at the moment is the price. For a start up company, it is difficult to pay for several apps and subscriptions. I will subscribe again in the future when we get up and running.

Cherry Aurora Boutique
United States
28 days using the app
Edited July 24, 2023

The support service was very helpful and friendly but unfortunately the app simply doesn't load on my browser.

The Archway Planter
United Kingdom
16 days using the app
February 4, 2023

I really wanted to love this app however it has major issues with syncing quantities between Etsy and Shopify. My only use for this app was quantity syncing so I cannot speak for importing/exporting.

It had been more than 24 hours since sales occurred and the quantities were not syncing. Keep in mind the advertised sync time is 15-20 minutes. The first time I noticed the issue I reached out via shopify support and received a response almost immediately. Shirly said she resolved the issue and that it was “A configuration issue” that they fixed on their end to adjust with my account. I also verified that I did everything correctly and it was not a user error.

However, this fix did not last long. The very next day I had the same issue and reached out again via the same email thread from before, no response. The issue resolved itself after many hours.

Here we are a few days later and the exact same thing is happening. I reached out for the third time via Shopify Support, no response. It’s been 2+ days since sales have occurred and quantities are not updating unless I manually change them, which defeats the purpose of my use for the app.

I gave it a fair shot, unfortunately it can not provide the advertised bi-directional syncing I was looking for so I’ll be removing it. Shirly was helpful and kind in the first instance that I talked to her, however I can’t exactly give good ratings for long term customer support as I did not receive a response the following two times.

I paid for a service that it could not provide and am left disappointed. Hopefully they’re able to fix the issues with their app.

Delarae's Creations
United States
14 days using the app
shopUpz replied February 6, 2023

Hey, thank you for your feedback. Please note that I respond as fast as I can. It can take up to 24 hours although Shopify allows response time up to 48 hours.
Please note that there are configuration settings that can cause the quantity not to be updated as described here https://www.shopupz.com/post/sync-quantities-common-issues-and-solutions
I've tried to contact you several times . Happy to schedule a meeting of chat offline and assist you in resolving the issue.

Best,
Shirly.

January 5, 2022

We changed from another app because this app is cheaper, and this was a mistake because you can only export 10 products at a time and you need to select them manually not in bulk or in one click as they claim in the ad, We contacted support to ask if there was another way to upload and we are still waiting for a response.

Aryellys Place
United States
9 days using the app
shopUpz replied January 7, 2022

Hey,
Shirly from shopUpz !
Please note that you can export unlimited listings each time. The best practice when you start to use the app if to test 10 listings to make sure that you are not missing Etsy mandatory fields.
Service is our top priority! I've tried to reach out in multiple ways but you haven't responded.
I would be happy to walk you through our app via a zoom meeting.

Thank you,
Shirly .

January 31, 2023

I would highly recommend!!! Helped me alot to know what to do and I didn't know what to do and now I do! THANK YOU!!!!

plantlifefarm
United States
About 4 hours using the app
Edited May 1, 2023

Not a single item synced from my Etsy store to my Shopify store. I sent a message but since I sent a message a couple weeks ago that wasn't answered I don't expect this one to be answered either. Update, just found out you can't import from etsy to shopify, really wish I had known that earlier.

Spangler Stitchin Station
United States
About 21 hours using the app
shopUpz replied May 1, 2023

Hi,
You intalled the app today (an hour ago) and I replied to you via email. I belive that you are misken regarding your feedback since you've just installed my app.
Please note that our app export listings from Shopify to Etsy , not vice versa.
That said, as I replied via the email we are going to release export listings from Etsy to Shopify soon and I can try to assist you with it.
Please let me know if you would like to schedule a meeting and I would be happy to assist you.

Best,
Shirly.

Edited April 6, 2021

I downloaded the app in order to sync new products over to Etsy and to sync real-time inventory levels. Unfortunately it doesn't sync the products over, just inventory levels so it's not what I'm after. However, it's got five stars from me because it does sync the stock really well. The customer support was instant also. I think that $19 a month just to sync stock numbers is excessive considering there are apps on the store that do everything that I need for multiple platforms (not just Shopify and Etsy) at a slightly higher cost, however if you are willing to pay this for just inventory levels syncing, the app works fine.

Let's Get A Gift
United Kingdom
42 minutes using the app
March 28, 2023

It's fantastic! I have seen multiple reviews that this product is an awesome way in importing your products from Shopify to Etsy

Visionary Sunglasses
United States
7 minutes using the app