SB Simple Bundles & Kits

SB Simple Bundles & Kits

Reviews (519)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing inventory management with its effective bundling options. It offers a variety of bundle types, easy integration with Shopify, and customizable features. Merchants appreciate the straightforward setup and reliable performance. The support team is noted for their quick, helpful responses, providing personalized solutions and detailed guidance to maximize the app's utility, simplifying fulfillment, and enhancing customer choice.

June 17, 2024

The team is worth more than 5 stars. Customer service is very responsive and knowledgeable. They tweak and customise our packing slips according to our needs and workflow. We highly recommend these guys

BBQ Spit Rotisseries
Australia
13 days using the app
Edited April 24, 2024

Support is never online and I don't think they even really know how to use the app. Most of the time they seem to be looking at the wrong bundles in your store or seem confused. The app seems to have lots of glitches like variants going OOS randomly. Haven't found a better option yet though as all these bundle apps seem to have issues.

The latest glitch seems to drop products from the bundle so when customer order 2 items their order is only reflecting 1. We have checked the bundle on the back and all items seem connected but support seems pretty clueless as to how to resolve this. Very frustrating.

Nation Athletics Bjj
United States
5 months using the app
Freshly Commerce replied April 2, 2024

We apologize for the inconvenience you have experienced with our support team and app. We always strive to respond as promptly as possible, though via email only. We appreciate the feedback and are committed to ensuring that our support team is well-trained and knowledgeable in all aspects of our app's functionalities.

March 27, 2024

Really helpful for building bundles on Shopify and support were great in assisting us with an issue when it arose, thanks!

Steal Street
United Kingdom
9 months using the app
Freshly Commerce replied April 2, 2024

Thanks for your 5-star review! 🌷

July 1, 2024

This app is really great at helping to build bundles and mix and match bundles with infinite options. Great customer service!

Better Sunday
United States
11 days using the app
Freshly Commerce replied August 14, 2024

Thanks for taking the time to write a review! 🌷

January 8, 2024

Simple Bundles and Kits works well for us. It allows us to sell products on the website and then convert that into a list of components for our workshop and maintain an accurate stock of the components.

The tool is easy enough to set up bundles, but for our use case because there was a significant number of configurations to set up, we simply used a csv upload, which worked fine and got us going in one hit.

I have found the team at Freshly Commerce to be really supportive - often getting back on queries within a couple of hours.

Quella
United Kingdom
6 days using the app
Freshly Commerce replied March 11, 2024

Thanks for sharing your experiences with us!

June 21, 2024

Brilliant Team - very prompt responses - would recommend to all!

JetScents
United Kingdom
9 months using the app
Freshly Commerce replied October 18, 2024

Super thanks for your 5-star review. We appreciate you taking the time to rate us!😍

May 24, 2024

The app is easy to use and works well. I must appreciate their support for technical issues. Very responsible and fast.

Dat Bike
Vietnam
About 1 month using the app
Freshly Commerce replied May 27, 2024

Thanks for your wonderful review! 💫

March 19, 2024

Shadia was extra helpful and tried to guide me through a complicated problem of incorrect pictures assigning to the variances. She run extra mile to see the settings herself and provided a detailed advise of how to approach the problem with Shopify. Moreover she helped me with the tedious task of assigning products to the variances as she understood how frustrating it must have been for me when systems don't work as expected. Thank you so much Shadia.

Hugs of Nature
United Kingdom
13 days using the app
Freshly Commerce replied April 2, 2024

Thank you for your lovely review! We've passed on your message to Shadia. 🥰

Edited May 18, 2024

Incredible customer service - like... incredible. I've never experienced this level of service before. Truly impressive. Do not hesitate. They made something work that no one else could. With a smile.

Your Protocol
United States
15 days using the app
Freshly Commerce replied May 27, 2024

You've made our day. 🥹 We've passed on your review to our wonderful support team. ✨

February 21, 2024

Helpful support team is always prompt to respond. Bundles are easy to create and edit.

The Spa Supply Store by Jacuzzi® Hot Tubs of the Triangle
United States
Over 1 year using the app
Freshly Commerce replied March 11, 2024

Thanks so much for your review and sharing your experience! 🙌