SB Simple Bundles & Kits

SB Simple Bundles & Kits

Reviews (572)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
    524
  • 6% of ratings are 4 stars
    32
  • 1% of ratings are 3 stars
    3
  • 1% of ratings are 2 stars
    3
  • 2% of ratings are 1 stars
    10
What merchants think

Feedback submitted

Merchants highly recommend this app for its versatile bundling options, including infinite combinations and mix-and-match bundles, which enhance the shopping experience and simplify inventory management. The setup is straightforward, and the customer support team is praised for its responsiveness, providing quick, detailed solutions and custom code adjustments. Merchants appreciate the proactive support, including real-time assistance and thorough follow-ups.

December 19, 2023

This app is FULL OF ISSUES and bugs. I've been going back and forth for over a month with their support (which is actually ok and fast) however each team member advises me to follow a different approach and all of them have bugs and dont work properly.

I'm not trying to create any super complicated bundle, it is actually a simple one and still not able to have it functional.

Maybe try this app but be aware there are LOTS OF ONGOING BUGS that can't be fixed and will keep on breaking

Be Freedom
Australia
About 1 month using the app
Freshly Commerce replied October 18, 2024

Thank you for your honest feedback, and we're truly sorry for the frustration you've experienced. We understand how disappointing it is when things don’t work as expected, especially for a simple setup. While we're glad to hear our support team has been responsive, we acknowledge that consistency in our guidance is essential.

Thanks for your understanding!

Edited March 16, 2022

The app is easy to use and the customer service response is very prompt. The low rating is only to warn businesses that use the profit margin and cost of goods sold reports. Every time a bundle is sold, both the cost of the bundle and the cost of the items are reported for cost of good sold and profit margin. Thus, duplicating the numbers and skewing the reports. If you don't use these reports at all, this is an easy and simple app with good customer service.

Everyday Wines
United States
9 days using the app
Freshly Commerce replied April 3, 2022

Thanks for your review—we understand your concern. We documented these limitations in our help docs and have also introduced a "Separately-priced items" bundle that will mitigate this issue. As with any app, there are many limitations that we need to work around and continue to find creative solutions for. We hope you’ll understand!

October 26, 2022

This app was not for us. All we needed was a simple way to sync the components/products associated with bundles we were already selling on our store. But there were far too many caveats for us to move forward. What's not obvious from the app description:
Their default method breaks out the individual products in to separate line items on the order and discounts them 100% (screwing up your inventory reporting), but also adds the bundled SKU as its own line item (inflating your units sold). Their alternative method still breaks out the individual products but doesn't add the bundled SKU. But this effects your ability to discount properly and leave you with no way of knowing how many bundles were sold.

VIP Luxury Hair Care
United States
26 minutes using the app
Freshly Commerce replied November 5, 2022

Hi team, I'm sorry to hear that you've experienced these roadblocks. I've tried reaching out to your team but haven't heard back.

As shown in our listings and videos, we do break down bundles and discount them to 100%. Alternatively, we also have a bundle type where the price remains attached to the individual SKUs so that it does not inflate units sold. Please let us know if our team can help with the bundle setup to resolve your issues.