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The Single App was everything we needed to launch our live stream experience. Elijah and Tommy were incredibly attentive and responsive throughout the whole process, answering all questions and needs as they arose. The integration with Shopify made the setup/backend simple with no red tape or underlying costs, while allowing us to utilize our current e-commerce platform to sell tickets for our artist's stream. We are already planning our next stream, with our 'Go To', Single!
This app is wonderful. It helped us scale our memberships and easily coordinate them with both our digital and physical products. And customer service was extraordinarily attentive (even on weekends). Highly recommend this app.
Single app has been a great partner for Cactus Jack / Travis Scott for many years. Their seamless Shopify integration works great, and custom admin interface is super intuitive. We really value their ability to navigate the music reporting landscape, and their team is always available to help. Highly recommend for any musician or creator.
Single had all the resources I needed to launch my online video streaming platform and when I had issues with my theme's compatibility, they were always able to get back to me right away and fix the issue quickly. Even hopping on video calls to help me. All while I was still on the free tier!
Amazing customer service/support! I've now used Single on over 20 Shopify stores and have had nothing but good experiences while using their digital reporting, physical reporting and fan club features! 10/10!
Super powerful app, does most of what others can't. Customer service is amazing but their app falls short with videos and video collections. No videos will appear on IOS devices (Iphone, Apple, Macbook) if you have a newer theme (I use "BE YOURS"). This is a DEAL BREAKER if you are in US most consumers have an iphone or use apple products. You will need to hire outside help or use a free theme to make its functions work. Hopefully in the future they will provide support for paid themes.
EDIT 9/12/23 - 5 STARS
Single has the best customer support i've ever experienced. They have been patient and have been helping me through all the steps to ensure the best integration possible with their app. THANK YOU
Thank you for the review and feedback. We really appreciate you noting how our app is differentiated from others like it.
Single’s video tools are compatible with iOS devices. We have several stores using our video products with full iOS functionality. When we looked into your situation, our team determined the issue was a conflict within your specific theme. This occasionally happens so we reached out to your theme's development team to try and partner with them to resolve, but unfortunately they declined.
While we do our best to make our tools compatible with most themes, there are instances where it’s not always possible. Our team is happy to continue to advise you on how to adjust your theme to get the most out of Single. Thank you!
In theory, it would be great, but I have not yet had it work. Orders are not syncing, and the link to downloads has not been sent.
Thanks so much for your feedback. We really appreciate hearing from our community so we can improve our app.
We spoke with you over email regarding the issue with your account. Our team found that no webhooks were in place due to the store uninstalling and reinstalling quickly.
Our team responded to your query promptly and worked with you after business hours to resolve the issue and get your account back in order. The issue is now corrected. We're committed to making sure any problems are resolved quickly.
Thanks for your review and let us know if we can assist with anything moving forward!
Great app, first and foremost. Helps with reporting, getting content directly to the fans, offering a subscription platform for bands without the need for Patreon (direct to consumer) and more. Really can't speak more highly about it.
Also, the team running the show (esp. Joe & Sam) are absolute legends and deserve raises for the hard work and overtime they put into my projects for bands such as Oceano, Of Virtue, Hatriot and more!
Being able to seamlessly report our physical sales to Soundscan and have incredible customer service means everything!! We love working with Single Music!
The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please.
