Reviews (55)
Refine
-
By rating
In theory, it would be great, but I have not yet had it work. Orders are not syncing, and the link to downloads has not been sent.
Thanks so much for your feedback. We really appreciate hearing from our community so we can improve our app.
We spoke with you over email regarding the issue with your account. Our team found that no webhooks were in place due to the store uninstalling and reinstalling quickly.
Our team responded to your query promptly and worked with you after business hours to resolve the issue and get your account back in order. The issue is now corrected. We're committed to making sure any problems are resolved quickly.
Thanks for your review and let us know if we can assist with anything moving forward!
Single had all the resources I needed to launch my online video streaming platform and when I had issues with my theme's compatibility, they were always able to get back to me right away and fix the issue quickly. Even hopping on video calls to help me. All while I was still on the free tier!
Amazing customer service/support! I've now used Single on over 20 Shopify stores and have had nothing but good experiences while using their digital reporting, physical reporting and fan club features! 10/10!
Single app has been a great partner for Cactus Jack / Travis Scott for many years. Their seamless Shopify integration works great, and custom admin interface is super intuitive. We really value their ability to navigate the music reporting landscape, and their team is always available to help. Highly recommend for any musician or creator.
This app is wonderful. It helped us scale our memberships and easily coordinate them with both our digital and physical products. And customer service was extraordinarily attentive (even on weekends). Highly recommend this app.
Being able to seamlessly report our physical sales to Soundscan and have incredible customer service means everything!! We love working with Single Music!
The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please.
If you're looking for a well-designed interface, smart features and killer customer support for your Shopify-powered fan club, look no further! Looking forward to working on more projects with the Single team!
I Love Single.... Joe Pillatsch is the best. He assisted me with getting my music placed in my store... I wish I could send him a bonus. The support and patience is outstanding when you are working with clients that do not know their way around technical issues... I cannot thank you enough Joe.... I send you Love, Light, Peace and Happiness always on your journey....
easy to use for Physical reporting, super fast responses and great customer service all around!
