The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Looks great but the minute you have a problem the 'Single music' team seem unable to find a solution when it doesn't send to shopify. Spent almost a week with them backs and forwards via emails. I could have been doing something else on my biz. Not very impressed.
Just received a response to this message via the reviews. I would suggest checking your emails. Doa search on Baguette Bear, you should then see the numerous emails from your company and me this week. Pretty surprised you didn't check that actually before posting a response! My concerns are clearly, very real.
Hi Baguette Bear!
Where have you been trying to reach us? We don't have record of you contacting our support channels prior to today. As you can see in our other reviews, we focus heavily on artist support and it's very uncharacteristic of us to not respond or find a quick solution. We'll get you sorted today via chat in the app.
Update: We did search our chat system and only your message from today is showing - which we responded to and have not heard back. As stated before, please reach out via the chat so we can determine where the disconnect is.
Great app, but when you bundle digital albums with physical, it charges you for all tracks which eats into your physical merch cost basis. For that reason, had to uninstall.
Thanks for your feedback! We are very transparent about our digital pricing and in many ways we are much less expensive than platforms which take a percentage (10-15%) of your physical merchandise. Not only is our pricing capped at $2 for digital, but physical reporting is a flat monthly subscription ($10). If you are including a digital album with a physical product we encourage artists to factor our costs into the price paid by fans.
Working with Single Music was a dream come true. Every step along the way, Tommy and his staff were beyond accommodating and helpful. The process of distributing music to clients and reporting to Nielsen and Soundscan is a daunting task and Single was able to do it seamlessly and for an extremely fair rate. They will be integrated from day 1 on all of our ongoing campaigns.
Lil Pump Management Unhappy.com
The Band of Heathens
Definitely agree with the other comments on their team—easy and fun to work with. In addition, they continue to build out the app with more features and options to easily set up in Shopify. Excited what you guys add on next!
- BOH Ecomm Team
Such a great app & easy to use! The best part is working with the Single team - quick responses and help available at all times for any download link trouble/questions for creating products and more.
- Ecomm Team for the Francesca Battistelli shop
Jimmie Allen Music
Great experience—both for our team on the backend and customers on the receiving end. Easy App to follow with lots of details & features that our clients love!
- Jimmie Allen's Ecomm Team
for KING & COUNTRY
Awesome! Great Team to work with—any issues resolved quickly & all questions answered with additional info to help understand the app more. Thanks!
- FK&C Ecomm Team
Wonderful customer support team!
All issues if any, were fixed in a timely manner, definitely would recommend to artists/store distributors!
This App and Team is awesome - super easy to use and any questions are answered by real people on the spot. Definitely recommend single for any new pre-order album releases/instant grats and more, will continue to use in the future. Thank you!
- Ecomm Team for Ben Rector's store
Great good app but i only give 3 stars because the app don't have a preview player for the tracks. Thats very important.
*I just need the support from Single Music.
unbelievable how fast they are. That's why they now get a star on top.
Appreciate the kind words on our support speed! Audio previews were added shortly after your initial review.