Reviews (86)

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
June 13, 2023

This app's support team is killer! They are quick and super knowledgeable. Not to mention, their Help Center database is fantastic. It's thorough, but still easy to navigate and read through. This app can do way more than you think it can! It has been an integral piece in countless projects for our clients. It's our go-to for SoundScan reporting of course, but we've also had great success using their digital delivery and livestream features.

The Merch Collective
United States
11 months using the app
February 1, 2022

Fantastic app. Really easy to use and AMAZING support. They also have developer mode which allows you to customise the standard templates! Highly recommend.

Love to Sing
New Zealand
11 months using the app
August 23, 2021

Not only is this app super helpful and efficient but the team is responsive and smart, really helped us navigate the deadlines for Billboard and more!

Perfect Time Music Group
United States
10 months using the app
June 7, 2023

Single has been able to help us grow the company in the original vision in which it was created. We are developing music as well as film production, and the ability to host, maximize, and control all our content through the Single application has been an incredible benefit to our company and the music studio. Being able to utilize the NFTs and tokengate features has sent our creativity through the roof with anticipation of future projects to come and how we can connect and create a unique experience for every project.

Kayatick Styles
United States
10 months using the app
September 2, 2020

App installs two products, one "track" and one "album". What they fail to mention is that in order to have a play button for a 30sec preview next to your product, you MUST have a visible COLLECTION for each album. SO unless your only wanting music collections, its a mess.

Star Garb
United States
9 months using the app
Single, Inc. replied September 8, 2020

Hi Star! Apologies for the confusion, but you do not need to have collections be visible in order for the tracklist / preview to function properly. You are correct that we publish 2 products for a single (something we hope to address soon), but that is simply due to how products work in Shopify and making an album tracklist purchasable. We'll let you know when that has been addressed!

March 8, 2019

Working with Single Music was a dream come true. Every step along the way, Tommy and his staff were beyond accommodating and helpful. The process of distributing music to clients and reporting to Nielsen and Soundscan is a daunting task and Single was able to do it seamlessly and for an extremely fair rate. They will be integrated from day 1 on all of our ongoing campaigns.

Lil Pump Management Unhappy.com

UNHAPPY
United States
9 months using the app
Edited April 11, 2019

Looks great but the minute you have a problem the 'Single music' team seem unable to find a solution when it doesn't send to shopify. Spent almost a week with them backs and forwards via emails. I could have been doing something else on my biz. Not very impressed.

Just received a response to this message via the reviews. I would suggest checking your emails. Doa search on Baguette Bear, you should then see the numerous emails from your company and me this week. Pretty surprised you didn't check that actually before posting a response! My concerns are clearly, very real.

Baguette Bear
United Kingdom
9 months using the app
Single, Inc. replied April 11, 2019

Hi Baguette Bear!

Where have you been trying to reach us? We don't have record of you contacting our support channels prior to today. As you can see in our other reviews, we focus heavily on artist support and it's very uncharacteristic of us to not respond or find a quick solution. We'll get you sorted today via chat in the app.

Update: We did search our chat system and only your message from today is showing - which we responded to and have not heard back. As stated before, please reach out via the chat so we can determine where the disconnect is.

April 20, 2018

We've been very pleased with Single. Not only with the product offering, but with the support they have provided us!

Shopimpact
United States
9 months using the app
May 28, 2019

Single Music is an awesome tool for musicians and their teams. From the reporting the fulfillment of digital downloads, it makes the release process seamless. Their support team is extremely helpful and works with you to make sure everything runs smoothly. Highly recommend!

Making Movies
United States
9 months using the app
Edited May 15, 2023

Updating my review. I learned that I had an issue with my router which was blocking their key domains and appeared to be an outage. I appreciate Single's responsiveness over on their Discord and via email.

____

Worked great and was easy to setup. However, the App is not loading now, and their Discord support group is unresponsive. Hope they get the issues resolved.

Nauvoo Supply Co.
United States
9 months using the app
Single, Inc. replied April 30, 2023

Thank you for your kind words about the app! So sorry we weren't able to connect over discord. The best place to get in touch with our support team is help@single.xyz. We'd love to touch base there and resolve any issues you may be having. Thanks!