Reviews (61)

Overall rating
4.4
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
June 19, 2023

This app is very tricky. Its not really $25 a month for bronze. If you drop one 10 track album its going to be more like 33.30 a month. And if you drop lots of music like me that gets problematic fast. And when I contacted shopify for help the reps I got didnt care at all. Insisted I didn't read or it was my fault somehow. Nah I read it carefully. Thats why I only release ONE 10-track album through this to test it out. I feel ripped off. Completely. And tbh i never leave bad reviews. This actually sucks.

Illumignarly Records
United States
4 months using the app
Single, Inc. replied June 19, 2023

Hi, Illumignarly Records – Really sorry to see you had a bad experience here.

We charge $24 for a monthly Bronze subscription, which lets you release up to 10 digital albums for which you can sell and add bonus content, and we handle file storage, file delivery, and chart reporting of all sales. Additionally, on our Bronze plan, you can host video, do Live Streams, release NFTs, and launch a Membership program. We also have a free plan, which lets you do most of the same things, just in lower quantities.

You’re correct that there are also additional charges. In order to continue supporting all of these features, we also charge a 15% transaction fee on sales of digital products created with our app. Those fees are noted on our pricing page, but we understand you might have missed them given all of the information listed there.

We appreciate your business and certainly don’t want you to feel ripped off – please feel free to contact us at help@single.xyz and we’d be happy to work with you to make the situation right.

April 6, 2018

Very nice app. I have a bunch of music I want to sell digitally on my Shopify store, and Single handled that seamlessly. Fast, friendly and efficient customer service too.

Mortiis Webstore
Norway
4 days using the app
May 30, 2019

Very good support ! They helped me to find the solution of a bug very quickly. Now, everything works ! Thanks !

Nicolas Tankoff
Switzerland
2 days using the app
May 3, 2019

Great App and great staff helped me out a lot hopefully they will add customer accounts so when a customer comes on to your website they can sign up and have their own customer page/dashboard with a friends list, their purchased history, playlist, and such I highly do recommend this app for your store!

OutletSavings
United States
About 3 hours using the app
June 8, 2019

We chose Single Music for easy integration with Soundscan reporting. The setup took less than a minute, I had friendly support on chat on a Saturday morning, and I didnt' even need the help - I literally just imported by products, set up preorder dates and was good to go. Shockingly easy and intuitive. Great UI/product dashboard as well. Highly recommended.

Dais Records
United States
39 minutes using the app
Edited June 18, 2018

Great good app but i only give 3 stars because the app don't have a preview player for the tracks. Thats very important.

*I just need the support from Single Music.
unbelievable how fast they are. That's why they now get a star on top.

Sensor Music
Germany
About 10 hours using the app
Single, Inc. replied March 8, 2019

Appreciate the kind words on our support speed! Audio previews were added shortly after your initial review.

August 23, 2021

This app allows us to sell chart registered album downloads. Works smoothly and looks great on store plus allows customers to choose their preferred file type.

100%
United Kingdom
3 minutes using the app
June 11, 2024

not free, very complex, stupid platform ran by stupid people

The Flying Pancake Official Site
United States
About 1 hour using the app
Single, Inc. replied June 13, 2024

Thank you for your review. We're sorry to hear you had a bad experience getting started. Our team does not have any communication from you and it looks like you only tried the app for a few minutes. We would have been glad to assist you and help get you started. Please let us know if our team can answer any questions or assist you in getting set up. Thank you.

September 27, 2021

Extremely helpful app for digital downloads and soundscan reporting. Support for the app is super helpful, responsive and knowledgeable.

Mom Jeans Band
United States
4 days using the app
September 30, 2021

Amazing customer service, very responsive and helpful. Reporting and ditigal downloads are a breeze with this app as well.

Fit For An Autopsy
United States
About 7 hours using the app
Edited April 17, 2025

Not a fan.

Monopoly Ace
United States
6 months using the app
Single, Inc. replied October 15, 2024

Thank you so much for the kind words and feedback on the app. We really appreciate it. Our team would love to help you use the app and make the most out of the tool. Reach out to us anytime at help@single.xyz. Thank you!

November 12, 2024

This app is an absolute game-changer for fan engagement through Shopify. As a music manager with over 10 years in the industry, I've seen a lot of tools come and go, but nothing compares to this for integrating fans into the full experience. From live streams and selling merch to creative ways to interact with fans, it covers everything I could hope for. The features are seamless, well-thought-out, and honestly just make my job easier. It’s genuinely a lifesaver for anyone looking to build a connected, loyal fanbase. So grateful it exists!

PEET Official Website
United States
12 days using the app
November 8, 2024

I have worked on three projects with Singles so far, and I am extremely satisfied with their customer service. Despite the numerous inquiries and requests I’ve made, their responses have always been quick and accurate. I really appreciate how reliable and attentive they are!

KPOP HOUSE STORE
United States
Over 1 year using the app
May 29, 2024

Great app, first and foremost. Helps with reporting, getting content directly to the fans, offering a subscription platform for bands without the need for Patreon (direct to consumer) and more. Really can't speak more highly about it.

Also, the team running the show (esp. Joe & Sam) are absolute legends and deserve raises for the hard work and overtime they put into my projects for bands such as Oceano, Of Virtue, Hatriot and more!

Oceano
United States
17 days using the app
November 27, 2023

Single had all the resources I needed to launch my online video streaming platform and when I had issues with my theme's compatibility, they were always able to get back to me right away and fix the issue quickly. Even hopping on video calls to help me. All while I was still on the free tier!

Oxreen
United States
Almost 2 years using the app
October 9, 2023

No customer service, no response! The products did not even reach the fans who bought through this application, I don't recommend it! If you don't want to look bad in front of your fans, it's better not to install this app!

Beautiful Humans
United States
4 months using the app
Single, Inc. replied October 11, 2023

Hi, Beautiful Humans – Where did you contact us and not receive a response? We work super hard to ensure we always get back to customers and resolve their issues as quickly as possible.

I just checked – It seems our support team tried to reach out to you twice, but we didn't get a response. Did you receive those? If not, then perhaps we had the wrong email address? Our community manager also tried scheduling a meeting with you, but no one showed up to the call.

We have thousands of stores successfully using our products to deliver digital goods to their fans. If something didn’t work with your setup then we're more than happy to help you fix it.

We’re going to continue reaching out to you to try and resolve this issue, but please also feel free to contact us directly at help@single.xyz.

March 15, 2023

Elijah was a pleasure to work with. When we had questions, he was responsive and extremely proactive about helping us out. Thank you. Thank you. Thank you!!!

De La Soul
United States
3 months using the app
July 26, 2022

This Team is absulote incredible they going above and more to make your Project succesfull and answer all your questions

SKURF
Portugal
6 days using the app
March 22, 2022

Single is an incredible way to deliver digital downloads D2C and automate our physical chart reporting. The DDEX bulk upload is a dream for a label group like ours with a deep catalog and the Single Music team has gone above and beyond to assist us in getting up and running. Couldn't recommend enough!

Omnian Music Group
United States
About 1 year using the app
October 25, 2021

As others have stated, the customer service and support team are fantastic! The app has many different futures already and are working on bringing more and more features to make this app more useful for musicians, producers, artists, managers, and everything in between! HIGHLY RECCOMMEND!

Spitfire Sparks
United States
About 3 hours using the app
April 8, 2021

This has been a really useful tool and when I had an issue on my end they provided excellent customer service to help me resolve the issue!

County Sales
United States
About 1 month using the app
Edited February 25, 2021

At first, I gave a 1-star review. But I'm changing it to 5-stars because of the way this company handled the situation. Long story short, I had a fair number of people download a digital download of mine from Single Music. They had used a shopify coupon code I created to get it for free. It was just a trade for an email. Well I ended up having to pay $2 to Single Music on each of those "free" downloads. I was charged $130 roughly, but the very same day, Single reached out, apologized for I guess what you can call a loophole, and refunded me fully. This is a great app. I've used it to create upsell campaigns easily. I do hope they are able to modify their backend to allow for creators to give away some digital downloads for free in exchange for an email.

Pure Colors Music
United States
About 2 months using the app
Single, Inc. replied February 24, 2021

Hi Pure Colors! Thank you for bringing this to our attention and apologies for the headache this has caused. It is NEVER our intention to mislead artists or gouge those trying to make a living from their art. We will be in touch shortly.

February 6, 2021

As an independent musician doing everything myself, Single Music was exactly what I was looking for! Here's why... 1) I wanted to pre-sell my album before I got the music finished. 2) I wanted to sell the album through my own site without sharing the name of the album. 3) I wanted all sales to be reported to SoundScan. Thanks to Single Music, I'm happy to say that my debut album, Dead Pixel, hit three Billboard charts the week after it was released! I got to #39 on the Top Current Album Sales chart, #85 on the Top Album Sales chart, and #32 on the Emerging Artists chart. Single Music was so easy to use and the customer support couldn't have been better. Since I knew I had a shot of hitting the charts, I wanted to make sure I set everything up correctly and thankfully, Joe was there to check things and confirm everything looked good (thanks again, Joe!). Couldn't recommend Single Music enough!

Digital Album Pre-Sale
United States
4 months using the app
September 2, 2020

App installs two products, one "track" and one "album". What they fail to mention is that in order to have a play button for a 30sec preview next to your product, you MUST have a visible COLLECTION for each album. SO unless your only wanting music collections, its a mess.

Star Garb
United States
6 months using the app
Single, Inc. replied September 8, 2020

Hi Star! Apologies for the confusion, but you do not need to have collections be visible in order for the tracklist / preview to function properly. You are correct that we publish 2 products for a single (something we hope to address soon), but that is simply due to how products work in Shopify and making an album tracklist purchasable. We'll let you know when that has been addressed!

November 15, 2019

The Customer Service for this app is amazing! They are prompt and direct in answering questions and the app is user-friendly.

Dawn Boudreau Musician
Canada
About 2 months using the app
August 19, 2019

Very cool app! I'm able to offer my music on my domain easily! I like the Boostlink service too! Thanks!

dirkchopin
United States
3 months using the app
July 29, 2019

I was happy to find Single because I needed a way to report physical and digital sales from my website (an in person) to SoundScan. Getting things set up was a tricky learning curve for me but Single customer service was there every time I reached out. Kudos to them for helping us indie artists with such respect and professionalism.

Sharon Fendrich Music
United States
14 days using the app
June 4, 2019

The support team is pretty awesome! They're offline at night but during the day, they are incredibly responsive and helped me solve my problem.

Buddha Beats Online
United States
3 months using the app
May 16, 2019

What a cool app for musicians! I'm glad I found out about this one. The chat support is great as well!

AniaBshop
Spain
1 day using the app
May 16, 2019

I'm using this app to sell digital music, the support team has been awesome. Would highly recommend it to other artists it's a simple app. to use and if help is needed they are always available with quick responses.

Say it. Wear it. Share it.™
United States
About 1 month using the app
Edited April 11, 2019

Looks great but the minute you have a problem the 'Single music' team seem unable to find a solution when it doesn't send to shopify. Spent almost a week with them backs and forwards via emails. I could have been doing something else on my biz. Not very impressed.

Just received a response to this message via the reviews. I would suggest checking your emails. Doa search on Baguette Bear, you should then see the numerous emails from your company and me this week. Pretty surprised you didn't check that actually before posting a response! My concerns are clearly, very real.

Baguette Bear
United Kingdom
6 days using the app
Single, Inc. replied April 11, 2019

Hi Baguette Bear!

Where have you been trying to reach us? We don't have record of you contacting our support channels prior to today. As you can see in our other reviews, we focus heavily on artist support and it's very uncharacteristic of us to not respond or find a quick solution. We'll get you sorted today via chat in the app.

Update: We did search our chat system and only your message from today is showing - which we responded to and have not heard back. As stated before, please reach out via the chat so we can determine where the disconnect is.

March 24, 2019

Great app, but when you bundle digital albums with physical, it charges you for all tracks which eats into your physical merch cost basis. For that reason, had to uninstall.

Baby FuzZ
United States
28 days using the app
Single, Inc. replied March 25, 2019

Thanks for your feedback! We are very transparent about our digital pricing and in many ways we are much less expensive than platforms which take a percentage (10-15%) of your physical merchandise. Not only is our pricing capped at $2 for digital, but physical reporting is a flat monthly subscription ($10). If you are including a digital album with a physical product we encourage artists to factor our costs into the price paid by fans.

March 8, 2019

Working with Single Music was a dream come true. Every step along the way, Tommy and his staff were beyond accommodating and helpful. The process of distributing music to clients and reporting to Nielsen and Soundscan is a daunting task and Single was able to do it seamlessly and for an extremely fair rate. They will be integrated from day 1 on all of our ongoing campaigns.

Lil Pump Management Unhappy.com

UNHAPPY
United States
18 days using the app
Edited October 18, 2018

This App and Team is awesome - super easy to use and any questions are answered by real people on the spot. Definitely recommend single for any new pre-order album releases/instant grats and more, will continue to use in the future. Thank you!

- Ecomm Team for Ben Rector's store

Ben Rector
United States
5 months using the app
Edited October 16, 2018

Wonderful customer support team!
All issues if any, were fixed in a timely manner, definitely would recommend to artists/store distributors!

EK2.ca, Inc
Canada
3 months using the app
April 9, 2018

Great start for a desperately needed app that makes it easy to sell downloads on Shopify. Really like that there's no monthly subscription charge but rather a small percentage off each sale. Much fairer. GUI is slick and well implemented with a few bugs still to iron out. Amazing real-time support too.

Main thing missing for me is the fact that the track list has no player facility. How are buyers supposed to decide what to buy if they can't listen to anything? There should be a choice of whether to play 30 seconds iTunes-style or whole track like Bandcamp. Hopefully this will be added soon. Also, better integration with Spotify physical product pages for CDs and Limited Editions etc would be nice.

Looking forward to the future.

Daniel Biro
United Kingdom
3 months using the app
January 9, 2018

FINALLY! A Shopify app that replicates all the other digital DSPs. Now I can do pre-orders with Instant Grat tracks and sell singles from the album page. This app is great!

Intothegreatdivide
United States
About 2 months using the app