Extensiv Order Management , 79 reviews

Overall, a great service to manage inventory, fulfillment, and sales across multiple channels.

We have used several order manager systems in the past. StoneEdge, ShipHero and currently Skubana. It's fair to say switching systems is not an easy task and requires alot of game planning in advance. Going through this process, I would say we have extensive knowledge in setting up the flow.
Getting into Skubana, I would have to say it is the one of the best systems we have used thus far. That being said, all systems need a plan of action before launching and Skubana while easy to set up, the hardest part is knowing how you are going to use this software and tailor it to your business needs. If you batch ship thousands of orders a week and ship from your own warehouse, using this system correctly with barcoders software and setting up your orderbots properly, you can literally have a zero % ship error rate, save tons on shipping and run an efficient warehouse with less staff.
Skubana reports showing listing profitability, you can now see where you are losing money after 3rd party fees and shipping. (only flaw if you collect sales tax, Skubana does not recognize this yet and it is added to your order profit, but I think they are working on a fix) If you want to dig even deeper you can load in your bulk overhead costs (exclude shipping and platform fees as Skubana already calculates these numbers) and truly see after rent, salaries, ect. if you are profitable.
The only major flaw is the Returns process which does not allow you to process a return easily. The system is not set up to allow returned "new" items to be added back into inventory without and extra step. In addition we cannot process a return without generating and RMA 1st. Many times we just receive returns back, so this creates a flow hiccup. We have to handle returns as 3 step process. We process the return by adding notes in Skubana about the return, go to the platform to process the refund and then add the item back to inventory if new. This also creates a false report on profit as returns are not calculated in the way we do them. However we rely on Quickbooks for financials, so this is a minor oversight for the moment. If addressed by Skubana team, this would be a complete system.
If you are considering making the switch and have questions, feel free to ask Skubana to email me.

Best all-in-one system I could find. We sell on Amazon, Shopify, Walmart, Bed Bath Beyond, Wayfair, Ebay, this software can do it all. Onboarding is long, but it is a complex system. Their support if great. Best feature - orderbots. It can help you automate pretty much everything. Skubana keep up great work and keep adding new features.

Skubana was brought on board to gain complete control over our inventory. Not only do we deal with 3 warehouses at HQ, but we have a 3rd party supplier and a 3PL, that all have our investment under their roofs. We quickly gained a bird's eye view of all of our warehouses, all of our e-commerce stores, and all of our Purchase Orders. Also, the oversell protection is unfathomably useful.

Great team and excellent support. The software is much more customizable than ShipStation and we're really benefitting from the inventory control that we were missing previously.

Wonderful onboarding by the Skubana team. They were thorough and comprehensive in both analyzing our pain points to determine if Skubana would even benefit us and in executing the onboarding process. Jennifer was extremely knowledgeable in answering our questions, schedule weekly onboarding calls and re-arranging the schedule around our needs. Rudy our account manager is exceptional as well with tons of experience in the industry which is helping us understand our e-commerce potential in greater detail. Overall the system is sound and does what we need it to do. The team is expanding analytics and adding new tools all the time. We look forward to a long term relationship with Skubana. Thank you!

The BEST ERP system we have ever used! We just switched our company's ERP solution from Channel Advisor, and honestly could not be happier with Skubana. Not only are we saving a ton of money, but the integrations with Skubana are amazing. We are now able to have Shopify, Amazon, Walmart, Wayfair, Houzz, and eBay all in the same system. It has saved us a lot of manual hours. We have also previously tried Stitch Labs, Sellbrite and Ecomdash, and Skubana is by far the best!

We're just getting Skubana up and running and can already tell the level of detail and how well thought out every little piece of the puzzle that is Skubana is extremely well thought out and put together. They are always looking at ways to improve as well to become that one stop shop for a cloud based ERP system.

The customer support during the set-up period is great and very helpful!

The app is good for looking at all levels of inventory across different locations. I like how you can customize your purchase orders as well as seeing order issues.