Extensiv Order Manager

I regret to say that my experience with this order management software has been nothing short of abysmal. Initially, they lured customers in with promises of connecting to unlimited stores on Shopify for no extra but the set amount of few thousands a month. However, this deceitful tactic swiftly turned into a money-grabbing scheme as they sneakily demanded an additional $10 for each Shopify store connected—a complete contradiction to their initial sales pitch.

The customer service is an absolute nightmare to deal with. Their representatives seem incapable of comprehending the simplest of issues, let alone providing adequate solutions. Contacting them feels like shouting into a void, as they conveniently evade responsibility and conveniently disappear once the contract is signed.

Their lack of integrity is staggering. They conveniently branch off from their promises and commitments the moment you put pen to paper. It's evident that this company lacks transparency and basic principles of ethical business conduct.

Overall, this software and the company behind it are an absolute disgrace. They are masters of false promises, shoddy service, and a complete disregard for customer satisfaction. I strongly advise against wasting your time and money on this appalling excuse for Extensiv order management software. Buyer beware—steer clear of this deceitful and untrustworthy company at all costs.

I've been a customer of Skubana since they began, and the experience so far has been pretty remarkable. The features they offer are powerful yet intuitive, and they roll out with new functionalities on almost daily basis. The number of features they offer is pretty ridiculous actually. You would literally have to combine NetSuite + ShipStation + Teikametrics + AutoMCF + Hublogix + Shipwire to get the full scope of what they offer, and you get all this in one centralized interface for a fraction of the cost.

There are no set up fees, no signup fees, no contracts, no custom development, nothing! It's all out of the box integrations with a simple pay-as-you-go consumption model, and I can leave any time -- which I would never do because these guys and girls truly work hard to not only earn my business, but actually keep it.

Speaking of which, their customer service is top notch -- attentive, helpful, knowledgeable and readily available. They take time out of their day to show me every little corner of Skubana to ensure I get the most out of the software. That sort of hospitality and patience made me feel like I’m the favorite customer.

The whole experience has changed my view on what an e-commerce software can be, or I guess what it should be! If you are serious about selling, you owe it to yourself to try Skubana. You won't be disappointed.

Poor software; as other reviewers comment, the company just cares about getting the contract. Is there a customer success team? Not that I have been able to identify.

Inaccurate costing, virtually no software flexibility and extremely poor reporting capabilities. Its an inventory system that does not provide transaction level reporting to review what transactions have occurred. No last receipt date field. The list goes on and on...

My advice: AVOID -- DO NOT CONSIDER AS AN OPTION.

We've been paying $5k a month for a software that hasn't worked for us for over 7 months, PLUS an implementation fee, we've been ghosted by their support team on calls that were scheduled to help us out, and the best they could offer was an $800 credit.

I'll repeat, we paid over $35k USD for a software that hasn't worked. When we mentioned to them we wanted out of the contract, they offered us an $800 credit and conveniently fixed the bug their software had saying it's fine to use now.

Their team has shown zero empathy for us, and the $800 credit is a spit in the face. I will not hesitate to leave Skubana/Order Manager out of the list of software I share with other eCommerce business owners in my network. Terrible product & service.

We have been using Skubana for about a year now and it has really fixed our inventory issues. The best part - the staff. Emily walked through onboarding with us every step of the way and is still available to jump on a call or respond to us with questions. We have about 30,000 SKU's with inventory in our own warehouse and amazon.com - so we needed a software that worked well with both. We tried 5 different programs before Skubana, so we did our homework. We also used different shipping programs before, but Skubana eliminates those and really works well as an all-in-one solution. So, bottom line is If you are looking for an all in one solution to keeping track of inventory on all your platforms, issuing PO's, shipping, don't look any further. Skubana is the the best.